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Added 18 mins ago
A
Highway Design Engineer, P.Eng.
AECOM
North Bay, ON
- $75,000 to $125,000 CAD / year
- Full-time
Reporting to our Project Manager, Transportation, North Bay and working alongside other Engineers / Planners / Technical Specialists, your primary responsibilities for transportation…
Added 18 mins ago
GS
Senior Manager, Shelter/Residential Support & Operations (full-time onsite)
Good Shepherd Ministries
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
We are currently accepting applications for a Senior Manager, Shelter/Residential Support & Operations (full-time onsite). Reporting to the Executive Director, the Senior Manager, Senior…
Added 18 mins ago
S
SOV Store - Travel Expert
Sunwing
Barrie, ON
- Full-time
…base. The position reports to the Selling Supervisor/Branch Manager and will be located at our retail store in…
Added 18 mins ago
DD
DESIGN EDUCATOR / SHOP MANAGER
DownCity Design
ON · Regional Municipality of York, ON
- Part-time
DownCity Design is seeking a part-time Design Educator / Shop Manager to support our programming and workshop. The Design Educator and Shop Manager is an educator, facilitator, and steward…
Added 18 mins ago
DC
Maintenance and Operations Manager
Destination Cape Breton
Ingonish, NS
- $115,000 CAD / year
- Full-time
Employment - Maintenance and Operations Manager
Added 48 mins ago
HC
Registered Nurse (Night Shift)
Health Careers Canada
Belleville, ON
- Full-time
We are seeking a Manager of Clinical Practice (MCP) to provide clinical leadership and ensure excellence in client care.
Added 48 mins ago
HC
Charge Nurse
Health Careers Canada
Toronto, ON
- Full-time
Support implementation of process improvements designed to improve patient access and clinic efficiency.
Added 48 mins ago
HC
Charge Nurse
Health Careers Canada
Toronto, ON · North York, ON
- Internship
…require accommodations during the recruitment and selection process, please contact Human…
Added 48 mins ago
HC
Charge Nurse
Health Careers Canada
Toronto, ON
- Full-time
…new revenue opportunities for UHN. Reporting to the Senior Manager, UHN Medical Solutions, the Clinical Coordinator will be a key member of the International Patient Program, working within…
Added 48 mins ago
HC
Charge Nurse
Health Careers Canada
Toronto, ON
- Full-time
…new revenue opportunities for UHN. Reporting to the Senior Manager, UHN Medical Solutions, the Clinical Coordinator will be a key member of the International Patient Program, working within…
Added 48 mins ago
HC
Responsibilities
Health Careers Canada
Toronto, ON
- Full-time
Reporting to the CSSO Manager, the full-time, temporary (until October 15, 2027) Clinical Operations Coordination Leader (COCL) will support the operation and coordination of both clinical…
Added 48 mins ago
HC
Charge Nurse
Health Careers Canada
Toronto, ON
- Full-time
Added 48 mins ago
KR
People Operations Coordinator
Kassen Recruitment
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Process employee data changes, including promotions, transfers, compensation updates, and organizational reporting changes
Added 1 hour ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- $16 to $25.8 CAD / hour
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Part-time
We are a well-equipped practice who is looking for a committed Family Practitioner. We have a dedicated MOA and manager. This position offers an excellent opportunity to provide…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
We have 7 physicians, nurse, clinic manager, and full MOA support. Hours of work are Monday, Tuesday, Wednesday, and Friday, 8:30am - 3:30pm with 1 hr & 45 min lunch. No sub-specialty is…
Added 1 hour ago
RT
Procurement Specialist
Recycle Track Systems
Richmond, BC
- Full-time
Partner with leadership on contract updates, vendor performance, and process improvements.
Added 1 hour ago
RT
Procurement Specialist
Recycle Track Systems
Richmond, BC
- Full-time
Partner with leadership on contract updates, vendor performance, and process improvements.
Added 1 hour ago
KC
Project Manager, IT
KPMG Canada
Vaughan, ON
- Full-time
KPMG’s Information Technology Services department is looking for a Project Manager to be part of the Project Services team. The Project Services team provides project management, business…
Added 1 hour ago
KC
Project Manager, IT
KPMG Canada
Toronto, ON
- Full-time
KPMG’s Information Technology Services department is looking for a Project Manager to be part of the Project Services team. The Project Services team provides project management, business…
Added 1 hour ago
CG
Technicien(ne) post-production / Post-Production Technician
Canopy Growth Corporation
Pointe-Claire, QC
- Full-time
…team at MTLC. This role plays a key part in the production process, ensuring the quality and compliance of our products while contributing to a collaborative and positive work…
Added 1 hour ago
B
Manager, National Tax Team
BDO
AB · Toronto, ON · Ottawa, ON · Vancouver, BC · Halifax, NS · Calgary, AB
- Full-time
BDO Canada is looking for a Manager to join the National Tax team! This is a net new position and the successful candidate will own the following responsibilities while working from any of…
Added 2 hours ago
OT
Lead Automation Architect
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters…
Added 2 hours ago
DH
Restaurant General Manager - The Bessborough Hotel
Delta Hotels and Resorts®
Saskatoon, SK
- Full-time
Added 2 hours ago
D-
Regional Sales Manager - Farm Retail
DLF - BV
Kawartha Lakes, ON · Lindsay, ON
- Full-time
DLF Canda is currently recruiting for a Regional Sales Manager for our operation located in Ontario. This role will be overseeing Eastern Ontario.

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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