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Added 9 mins ago
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Quality Engineer
Precinmac
Milton, ON
- $28 to $30 CAD / hour
- Full-time
Quality Engineer responsibilities include the development and maintenance of AS9100/ISO9001 QMS system. Other responsibilities will include the coordination of QC teams, resolution of…
Added 9 mins ago
SA
Senior Full-Stack Engineer, NimbleRx
Swoop Airlines and Aviation
Toronto, ON
- $195,000 to $228,000 CAD / year
As a Senior Full-Stack Engineer, you will have a hand in architecting the technology and customer experience that are pivotal to multiple web products for patients, pharmacies, and other…
Added 22 mins ago
ED
Senior Quality Engineer/Lead - EN 323
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Senior Software Engineer 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experience plus a performance-based incentive of 15%
Added 22 mins ago
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Principal ASIC Design Engineer
AMD
Markham, ON
- $155,200 to $232,800 USD / year
- Full-time
The IOHUB team at AMD is seeking a Principal ASIC Design Engineer to provide technical leadership for the development of next-generation IP that enables AMD products across server, data…
Added 22 mins ago
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Software Engineer
ProxyLink
Toronto, ON
- Contract
Support technical discovery, proof-of-concept development, MVP delivery, and iterative product enhancements.
Added 22 mins ago
AM
Manufacturing Development Engineer
Arbutus Medical Inc.
Burnaby, BC
- $115,000 to $125,000 CAD / year
- Full-time
We are looking for an experienced, hands-on Manufacturing Development Engineer to bridge the gap between product development and scaled manufacturing.
Added 22 mins ago
EI
Mechanical Test Engineer / Test Technician
ExcelGens, Inc.
Mississauga, ON
- Contract
Job Title: Mechanical Test Engineer / Test Technician
Added 22 mins ago
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System Design Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
We are seeking a talented and experienced System Design Engineer to join our dynamic team at Nokia. In this role, you will play a crucial part in analyzing carrier networking environments…
Added 24 mins ago
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Data Engineer II
TD
Toronto, ON
- Full-time
Added 24 mins ago
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Software Engineer II
TD
Toronto, ON
- Full-time
Monitor product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required
Added 24 mins ago
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Data Engineer II
TD
Toronto, ON
- Full-time
Added 24 mins ago
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Software Engineer III
TD
Toronto, ON
- Full-time
Added 24 mins ago
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Engineering Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Experienced engineer ready to lead people or current Engineering Manager from a product-focused tech company
Added 24 mins ago
BP
Manufacturing Development Engineer - Arbutus Medical
BLANKSLATE Partners
Remote, Canada
- Full-time
- Remote
We are looking for an experienced, hands-on Manufacturing Development Engineer to bridge the gap between product development and scaled manufacturing.
Added 40 mins ago
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Principal Software Engineer
Forward Financing
Remote, Canada
- $200,000 to $250,000 CAD / year
- Full-time
- Remote
…Forward Financing. We build the software that powers a FinTech product that serves Small Businesses across the country. A key part of our strategy involves leveraging data from dozens of…
Added 54 mins ago
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Artificial Intelligence Engineer
Levio
Canada
- Full-time
…systems that reach production and stay there. A Forward Deployed Engineer runs discovery with the customer's own stakeholders, scopes the use cases worth building, then writes and deploys…
Added 54 mins ago
AI
Application Specialist
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution drafting - produce technical solutions (product selection, measurement strategy, topology, communications, integration) using Claude and the Application Matrix as drafting partner.…
Added 54 mins ago
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Hardware Design Engineer (Open Interest)
Actalent
Ottawa, ON
- $45 to $65 CAD / hour
- Full-time
Hardware Design Engineer (Analog & Digital) Talent Network (Open Interest)
Added 54 mins ago
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C++ Software Developer/Engineer Open Interest
Actalent
Ottawa, ON
- $45 to $65 CAD / hour
- Full-time
C++ Software Developer/Engineer Talent Network (Open Interest)
Added 54 mins ago
A
Mechanical Engineer (Open Interest)
Actalent
Ottawa, ON
- $45 to $65 CAD / hour
- Full-time
Intermediate Mechanical Engineer Talent Network (Open Interest)
Added 54 mins ago
A
Systems Engineer (Open Interest)
Actalent
Ottawa, ON
- $45 to $65 CAD / hour
- Full-time
Are you a Systems Engineer interested in exploring new opportunities?
Added 54 mins ago
EI
Product Engineer
ergoCentric Inc
Mississauga, ON
- Full-time
We are seeking a proactive, structured, and hands-on Product Engineer to join our engineering team. As our company scales, we are actively modernizing our engineering infrastructure,…
Added 54 mins ago
A
Embedded Software / Python Test Engineer (Open Interest)
Actalent
Ottawa, ON
- $45 to $65 CAD / hour
- Full-time
Embedded Software / Python Test Engineer Talent Network (Open Interest)
Added 1 hour ago
SA
Senior Data Engineer, NimbleRx
Swoop Airlines and Aviation
Toronto, ON
- $195,000 to $228,000 CAD / year
As a Senior Data Engineer, you will own NimbleRx’s data platform - the layer that every other team builds on to understand the business, ship product features, and meet our compliance…
Added 1 hour ago
SA
Senior Backend Engineer, NimbleRx
Swoop Airlines and Aviation
Toronto, ON
- $195,000 to $228,000 CAD / year
As a Senior Backend Engineer, you will have a hand in architecting the technology and customer experience that are pivotal to multiple web products for patients, pharmacies, and other…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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