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Added 1 min ago
ML
Cook, Full Time
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Reports damaged and/or inoperable equipment and fixtures to unit manager.
Added 1 min ago
FB
System Administrator
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Manager, IT Infrastructure, the Senior Systems Administrator will be responsible for the configuration, implementation, and maintenance of computer technologies maintained…
Added 2 hours ago
WN
Manager, Guidewire
WCB Nova Scotia
Dartmouth, NS
- Full-time
The Workers' Compensation Board of Nova Scotia is looking for a Manager of Guidewire to lead the evolution of one of the organization's most critical technology platforms. This is a role…
Added 3 hours ago
P
Assistant Manager, Post Harvest
PURPLEFARM
Fredericton, NB
- Full-time
…operate a 90,000 sq ft facility. We are looking for an Assistant Manager, Post Harvest to support our Post Harvest department to ensure our product is of the highest craft…
Added 3 hours ago
S
B200 Media, Buffer, Washing and Sterilizing (MBWS) Operations Manager - Night
Sanofi
Toronto, ON
- Full-time
R2867869 B200 Media, Buffer, Washing and Sterilizing (MBWS) Operations Manager - Night
Added 7 hours ago
V
Coordonnateur de projet
VINCI
Vancouver, BC
- Full-time
…requirements, under the supervision of the Project Implementation Manager and the Director of…
Added 7 hours ago
CC
Terrestrial Ecologist ($90K–$120K/yr + Relocation Assistance to Prince George, BC)
Chu Cho Environmental
ON · Ontario, Canada
- $90,000 to $120,000 CAD / year
- Full-time
Reporting to the General Manager, you will help lead our established, high-performing Terrestrial Ecology team alongside another experienced team lead, and play a key role in delivering…
Added 7 hours ago
CC
Terrestrial Ecologist ($90K–$120K/yr + Relocation Assistance to Prince George, BC)
Chu Cho Environmental
AB · Alberta, Canada
- $90,000 to $120,000 CAD / year
- Full-time
Reporting to the General Manager, you will help lead our established, high-performing Terrestrial Ecology team alongside another experienced team lead, and play a key role in delivering…
Added 9 hours ago
CC
Terrestrial Ecologist ($90K–$120K/yr + Relocation Assistance to Prince George, BC)
Chu Cho Environmental
BC · British Columbia, Canada
- $90,000 to $120,000 CAD / year
- Full-time
Reporting to the General Manager, you will help lead our established, high-performing Terrestrial Ecology team alongside another experienced team lead, and play a key role in delivering…
Added 10 hours ago
HS
Warehouse Associate
Hercules SLR
NS · Dartmouth, NS
- Full-time
Communicate supply, equipment, maintenance, and training needs to the Warehouse Manager.
Added 10 hours ago
HR
QA/QC Engineer
Hitachi Rail
Mississauga, ON
- Full-time
Responsible for supporting assigned Quality Assurance activities and Quality Control activities at the installation and Commissioning site, reporting directly to the on-site QA/QC Manager.
Added 11 hours ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Toronto, ON
- Full-time
The Technical Specialist, Quality Assurance assumes the role of Quality Assurance Manager (QAM) within the Product/Project team organization and has the responsibility of assuring the…
Added 11 hours ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Burnaby, BC
- Full-time
The Technical Specialist, Quality Assurance assumes the role of Quality Assurance Manager (QAM) within the Product/Project team organization and has the responsibility of assuring the…
Added 11 hours ago
SF
Coordonnateur de projet
Soletanche Freyssinet
Vancouver, BC
- Full-time
…requirements, under the supervision of the Project Implementation Manager and the Director of…
Added 11 hours ago
LE
Engineering Project Manager in the field of Hydropower or Transportation Infrastructure
Lombardi Engineering Group
Toronto, ON
- Full-time
Added 12 hours ago
PI
Director of Quality
Promart Industrial
Sarnia, ON
- Full-time
…looking for an experienced Quality Assurance / Quality Control Manager to lead our quality department and help prepare the company for the increasingly complex work…
Added 14 hours ago
VC
Quality Manager H/F
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 14 hours ago
Q
Lead Implementation Manager
Quandri
Vancouver, BC
- Full-time
We’re looking for a customer-obsessed, systems-minded Enterprise Implementation Manager to join our growing team. You’ll be the quarterback for onboarding strategic brokerage/agency…
Added 15 hours ago
FS
Account Manager
Fresh Start Foods Canada Ltd.
Richmond, BC
- Full-time
We are currently seeking a Full-Time Account Manager to join our team based out of our Richmond, BC location. The Account Manager plays a key role in supporting customer retention, business…
Added 15 hours ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 15 hours ago
CP
Food Safety & Quality Assurance Manager
Canada Packers Inc.
Brandon, MB
- Full-time
…business. We are seeking a Food Safety & Quality Assurance (FSQA) Manager to lead the execution of our food safety and quality programs at our Brandon…
Added 15 hours ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 15 hours ago
MC
IBM ISAM Developer Administrator (35813)
Myticas Consulting
Toronto, ON
- Contract
Our client is seeking hands-on IBM Security Access Manager (ISAM) Developers to support its Digital Core Program. Deep experience customizing ISAM is mandatory, with specific expertise in…
Added 16 hours ago
I
Customer Supply Chain Associate
Iovate
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
Monitor service performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
Added 16 hours ago
IG
Marketing Project Manager
Insight Global
Toronto, ON
- $47 to $56 CAD / hour
- Contract
We are seeking a highly organized and proactive Marketing Project Manager to support a fast-paced Digital Marketing team for one of our top banking clients. This role is responsible for…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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