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Added 2 hours ago
Q
ASICS Design Verification Engineer (Multiple Levels) - Vancouver OR Markham
Qualcomm
Vancouver, BC · Markham, ON
- Full-time
Master’s degree in Computer Science, Electrical Engineer, Computer Engineering, or a closely related field
Added 3 hours ago
MT
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
A strong focus on collaboration and continuous improvement is key. The Senior Azure Engineer will work with colleagues across engineering, security, and service teams to implement best…
Added 3 hours ago
AS
Design Engineering Manager, Integrated Automation & Control Solution
Arrow Speed Controls
Richmond, BC
- Full-time
…date, we are a trusted partner across the heavy industries. We engineer and assemble speed control equipment for a wide range of electric motor applications. In addition to VFD's, we also…
Added 4 hours ago
M
Innovative Data Platform Solution Engineer
Microsoft
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…so, we invite you to join our team as a Cloud & AI Solution Engineer in Innovative Data Platform for commercial customers at Microsoft. Here, you'll be at the forefront of innovation,…
Added 5 hours ago
BP
Field Applications Software Engineer
Botic Partners
Zurich, ON
- Full-time
Produce clear documentation, application notes, benchmark reports and technical presentations.
Added 5 hours ago
TT
Design Engineer
The Timken Company
King, ON
- Full-time
Timken Gears and Services - Philadelphia Gear has a current opening for a Design Engineer. The Design Engineer designs and analyzes gear drive systems and components for Industrial and…
Added 6 hours ago
TM
Sales Engineer
Technical Management Group Ltd. (TMG)
Toronto, ON
- Full-time
…contribute to TMG’s next phase of growth and development. The Sales Engineer plays a central technical-commercial role within TMG's sales and proposal process, supporting revenue generation…
Added 7 hours ago
TI
2027 Accelerated Development Program - BrainBox AI
Trane Italia
Montreal, QC
- Full-time
· IA et analytique appliquées (9 mois, axée sur l’application de l’IA aux occasions d’affaires) chez Trane Technologies, Trane ou Thermo King, à Davidson, NC, ou Minneapolis, MN
Added 8 hours ago
Software Engineer II, Earnings
Toast
Toronto, ON
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Added 8 hours ago
H
Field Applications Engineer
Hexagon
Calgary, AB
- Full-time
Hexagon’s Autonomous Solutions division is looking for a Field Applications Engineer - Agriculture to join our team in Canada. Reporting to the Support Manager, Agriculture, this role will…
Added 8 hours ago
TI
Product Support Analyst
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.
Added 8 hours ago
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Bilingual Business Development Representative (Mining) - Montreal, QC
Victaulic
Montreal, QC · Quebec, QC
- Full-time
Added 9 hours ago
AE
Distribution Engineer
ATCO Electric
Grande Prairie, AB
- Full-time
We are looking for self-motivated Distribution Engineer to join us in the exciting work we do in ATCO Electricity.
Added 10 hours ago
Principal Offensive Security
Varicent
Toronto, ON
At Varicent, we’re not just transforming the Sales Performance Management (SPM) market - we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower…
Added 10 hours ago
SL
Site Reliability Engineer / Release Management & Automation Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
We are looking for a highly motivated, experienced and self-driven technical resource to serve as a Site Reliability Engineer / Release Management & Automation Specialist. This role…
Added 11 hours ago
V
Lead Optimizely Solutions Architect
Valtech
Canada
- Full-time
Experience supporting estimation, solution shaping and pre-sales activities.
Added 11 hours ago
Industrial Engineer
JB Poindexter & Co
Bolton, ON
Labor Standards Development - Establish and optimize labor standards that balance safety, quality, and cost competitiveness across Manufacturing, Engineering, and Sales.
Added 12 hours ago
AG
Distribution Engineer
ATCO Group
AB · Grande Prairie, AB
- Full-time
We are looking for self-motivated Distribution Engineer to join us in the exciting work we do in ATCO Electricity.
Added 13 hours ago
A
Senior Machine Learning Engineer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
We are looking for an exceptional Machine Learning Engineer to design, build, operationalize, and scale production-grade AI/ML and Agentic AI systems at Autodesk For Go-to-market…
Added 13 hours ago
Q
Power Systems Engineer III
Qualus
Bolton, ON
- Full-time
Power your future with Qualus as a Power Systems Engineer III. The Engineer III is responsible for providing technical and engineering support for field work, and office work performing…
Added 14 hours ago
PA
Channel Solution Consultant 2
Palo Alto Networks
Toronto, ON · Office - Canada - Toronto
- Full-time
As a Palo Alto Networks Channel Systems Engineer, you are a critical part of the sales team; it is your responsibility to build solutions and enable the partner, work with the partner to…
Added 15 hours ago
A
Distribution Engineer
ATCO
Grande Prairie, AB
- Full-time
We are looking for self-motivated Distribution Engineer to join us in the exciting work we do in ATCO Electricity.
Added 16 hours ago
A
Senior Software Engineer
AltaML
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't.
Added 17 hours ago
M
Cloud & AI Solution Engineer
Microsoft
Toronto, ON
- Full-time
…challenges in the AI era? Join us as a Cloud & AI Solution Engineer - Azure Platform for enterprise and commercial customers at…
Added 17 hours ago
M
Innovative Data Platform Solution Engineer
Microsoft
Toronto, ON
- Full-time
…so, we invite you to join our team as a Cloud & AI Solution Engineer in Innovative Data Platform for commercial customers at Microsoft. Here, you'll be at the forefront of innovation,…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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