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Added 8 mins ago
H
AI Solution Architect
Hays
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You will translate business requirements into practical solution designs, defining application architecture, integration patterns, cloud services, data flows, security controls, and…
Added 1 hour ago
TD
Manager, Solutions Architecture (Amazon Connect & Zendesk)
TELUS Digital
Remote, Canada
- $186,000 to $222,000 CAD / year
- Full-time
- Remote
…areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test…
Added 1 hour ago
S
Senior Solution Engineer
Snowflake
Remote, Canada
- $162,000 to $212,625 CAD / year
- Full-time
- Remote
We are seeking a Senior Solution Engineer to drive complex customer solutions and close large deals. Working directly with sales teams and channel partners, you will be the technical expert…
Added 1 hour ago
V
Staff Software Engineer, Program Structure & Trust
Vanta
Remote, Canada
- Full-time
- Remote
…enterprises trust to run their security programs. We are hiring an engineer who will own the architectural foundation that makes it work for their most complex organizational…
Added 1 hour ago
I
Lead Java Developer
Infoya
Toronto, ON
- $110,000 to $115,000 CAD / year
- Full-time
…needs, application design flows, integration patterns, and cloud architecture with high-quality engineering…
Added 2 hours ago
C
AI Product Scaling Director
CIBC
Toronto, ON
- Full-time
…released, and monitored in production. Working closely with data scientists, engineers, and technology partners, you'll help turn strong prototypes into reliable enterprise products while…
Added 5 hours ago
Staff Software Developer, Client Stack, Front End and Web Development, Google Cloud
Google
Waterloo, ON
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 13 hours ago
GC
Senior Forward Deployed Engineer
Greenlight Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Forward Deployed Engineer is Greenlight's most senior technical delivery role. You design, build, and operationalize AI agent workflows and intelligent automation solutions -…
Added 16 hours ago
TT
Product Application Engineer - Building Automation
trane technologies
Montreal, QC
- Full-time
…combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or…
Added 20 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
As an AI Solution Architect, you will serve as a senior individual contributor responsible for designing, documenting, and delivering solution-level architecture for initiatives requiring…
Added 20 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
As an AI Solution Architect, you will serve as a senior individual contributor responsible for designing, documenting, and delivering solution-level architecture for initiatives requiring…
Added 20 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
As an AI Solution Architect, you will serve as a senior individual contributor responsible for designing, documenting, and delivering solution-level architecture for initiatives requiring…
Added 20 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
As an AI Solution Architect, you will serve as a senior individual contributor responsible for designing, documenting, and delivering solution-level architecture for initiatives requiring…
Added 20 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
As an AI Solution Architect, you will serve as a senior individual contributor responsible for designing, documenting, and delivering solution-level architecture for initiatives requiring…
Added 1 day ago
GC
AI Engineer
GEI Consultants, Inc.
Markham, ON
- $110,000 to $150,000 CAD / year
- Full-time
The AI Engineer plays a hands-on role in active AI Solutions Factory use cases by implementing AI-based solutions, integrating enterprise data sources, and supporting solution reliability…
Added 1 day ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
Synthesize frontline feedback to recommend hardware or solution improvements to the Solutions Engineer or Product Management, acting as the voice of the customer.
Added 1 day ago
S
Member of Technical Staff (Fullstack) (Toronto)
Solstice
Toronto, ON
- Full-time
…frameworks. We are incorporating new, advanced frameworks to our solution to better define the possibilities of pharmaceutical…
Added 2 days ago
R
Senior Director, Program Delivery
RBC
Toronto, ON
- Full-time
…strategic planning, execution, and governance of large-scale AI solution delivery programs across RBC's enterprise. You'll bring both technical credibility and program management expertise…
Added 2 days ago
TS
IT Business Systems Engineer - Collaboration Tools & Analytics /Spécialiste des systèmes d'affaires TI - Outils de collaboration et analytique
TD SYNNEX North America
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
…configuration, and assisting the strategic migration from Atlassian Data Center to…
Added 2 days ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · Calgary, AB
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 2 days ago
1P
Artificial Intelligence Engineer
10 Percent Recruiting Ltd.
AB · Greater Edmonton Metropolitan Area
- Contract
As an AI Engineer, you will be responsible for designing, developing, and deploying AI-powered applications, agents, assistants, and intelligent workflows. Working alongside an AI Architect…
Added 2 days ago
C
Data Engineer
Citylitics
Remote, Canada
- Full-time
- Remote
Proven experience (3+ years) working as a Data Engineer or Software Engineer in a cloud environment.
Added 2 days ago
CI
Data Engineer
Citylitics Inc.
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Proven experience (3+ years) working as a Data Engineer or Software Engineer in a cloud environment
Added 2 days ago
TH
Senior Integration Developer -C Business Intel
Trillium Health Partners
Mississauga, ON
- Full-time
Position: Senior Business Intelligence Data Engineer
Added 2 days ago
Senior Software Engineer
Fleetworthy
Edmonton, AB
Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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