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Added 2 mins ago
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Developer - Full Stack – Senior
Robertson & Company Ltd.
Toronto, ON
- Contract
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 2 mins ago
R&
Software Developer - Full Stack – Senior
Robertson & Company Ltd.
Toronto, ON
- Contract
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 2 mins ago
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Sr Product Manager
CGI
Halifax, NS
- Full-time
Own and prioritize the product backlog, balancing business value, technical feasibility, and delivery timelines.
Added 5 mins ago
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Portfolio Management Consultant, FP
TD
Toronto, ON
- Full-time
Support WIO’s delivery of managed investment solutions across TD Wealth’s Canadian advice channels.
Added 5 mins ago
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Data Engineer II
TD
Toronto, ON
- Full-time
Provide a broad range of data engineering functions including data modeling, data quality, data profiling, data acquisition and ingestion, extract transform load (ETL), metadata enrichment…
Added 5 mins ago
SL
Engineering Manager
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Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
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Added 20 mins ago
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Manager -Financial Crime and AML
Pwc Canada
Toronto, ON
- Full-time
Coach and review the work of team members, helping build the team’s Financial Crime technical knowledge, advisory judgment and delivery capabilities
Added 34 mins ago
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Senior Project Manager
CBTS
Toronto, ON
- Full-time
Currently we are seeking a Project Manager to drive client-based Professional Services engagements within our Cloud, Data & AI group - including cloud migration and modernization, data…
Added 1 hour ago
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Senior Product Manager (Credit Cards) - Canada
NerdWallet
Remote, Canada
- $135,000 to $226,000 CAD / year
- Full-time
- Remote
As a Senior Product Manager (Credit Cards), you’ll own and evolve digital experiences that help consumers shop for, compare, and choose the right credit card for their needs. You’ll have…
Added 1 hour ago
RB
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Royal Bank of Canada
Toronto, ON
- Full-time
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Added 1 hour ago
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Product Owner
Connex Telecommunications Inc.
Toronto, ON
- $75 to $85 CAD / hour
- Contract
…skills. This individual will play a critical role in driving delivery, managing dependencies, identifying risks, and ensuring alignment across business, product, operations, and technology…
Added 1 hour ago
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Sp°cialiste, R°mun°ration - CA
The Home Depot Canada
Toronto, ON
- Full-time
The Compensation Analyst supports the administration and delivery of compensation programs that align with Home Depot's business objectives and associate needs. This role is responsible for…
Added 1 hour ago
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Toronto, ON
ShyftLabs is seeking an experienced Senior Technical Program Manager – Cybersecurity to support one of our leading enterprise clients. In this role, you will lead the delivery of…
Added 2 hours ago
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Toronto, ON · Waterloo, ON
- Full-time
This is a hands-on execution role focused on activity setup, campaign delivery, quality assurance, and optimization. The ideal candidate has experience using experimentation and…
Added 2 hours ago
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Bell
Toronto, ON
The Product Manager drives the end‑to‑end development and launch of innovative products by collaborating with cross‑functional teams, analyzing customer and market data, managing complex…
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Technical Project Manager
Sopra Steria
Toronto, ON
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Sopra Steria Canada is looking for a dynamic Technical Project Manager to lead infrastructure and security transformation projects for international clients.
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Senior Applied Intelligence Platform Engineer
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Toronto, ON
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Implement technical guardrails supporting responsible AI outcomes, including content safety, grounding, human-in-the-loop checkpoints, and auditability.
Added 2 hours ago
VP, Product
Ambyint
Calgary, AB
…direction, platform scalability, security, reliability and delivery capacity. Work to written decision rights: Product owns which problems we solve, for whom and in what order; Engineering…
Added 3 hours ago
IG
Agile Delivery Manager
Insight Global
Toronto, ON
- $75 to $85 CAD / hour
- Contract
Insight Global is seeking an experienced Senior Agile Delivery Manager / Technical Program Manager to lead the delivery of a strategic enterprise data and intelligence platform initiative.…
Added 3 hours ago
T
AVP, Analytics, Insights and AI, AI Product
TD
Toronto, ON
- Full-time
Apply technical product judgment on model, data, retrieval, agentic design, evaluation, architecture, integration, human oversight, reliability, latency, scalability and cost decisions.
Added 4 hours ago
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MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a strategic, technically curious, and execution-oriented Manager, Finance Enablement, Technology & Transformation to modernize how Finance works. This individual contributor…
Added 4 hours ago
Senior Manager, Off Menu
CookUnity
Toronto, ON
Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.
Added 4 hours ago
Manager, Model Validation
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Manager, Model Validation reports to the Director, Model Risk Management and supports the delivery of model validation activities across the Bank. The role executes validation…
Added 5 hours ago
EB
Manager, Model Validation
EQ Bank
Toronto, ON
- Full-time
The Manager, Model Validation reports to the Director, Model Risk Management and supports the delivery of model validation activities across the Bank. The role executes validation…
Added 5 hours ago
Tax Manager - Global Compliance and Reporting - Calgary
EY
AB · Calgary, AB
As a manager, you will participate in and supervise multiple and challenging tax consulting engagements and to contribute to the delivery of innovative tax compliance support for our…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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