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Added 12 mins ago
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SCADA Specialist
Certarus
AB · Calgary, AB
- Full-time
…technology platform, supporting real-time visibility, control, data acquisition, and integration across a mobile fleet and distributed customer sites. The SCADA Specialist, Ignition will…
Added 12 mins ago
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Manager, Performance Intelligence
Achievers
Toronto, ON
- Full-time
Use SQL, BI and quantitative methods to investigate performance, test assumptions and review logic, code and methods.
Added 12 mins ago
PH
Research Technician
Public Health Ontario
Toronto, ON
- Full-time
…supports the implementation of more effective techniques and new test…
Added 25 mins ago
TP
Analyst, Aviation Forecasting and Analytics
Toronto Pearson International Airport
Toronto, ON
- Full-time
…analysis. You will turn airline, passenger, cargo and market data into actionable insights that support revenue planning, passenger growth and informed decision-making across the…
Added 25 mins ago
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Quality Engineer
Hays
Toronto, ON
- Contract
Design detailed test strategies/plans, test cases, and test scripts to validate data accuracy, integrity, and system functionality in ETL pipelines across Azure and GCP, including both…
Added 25 mins ago
FM
Production Technologist
Flosonics Medical
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
…Doppler ultrasound system designed to support the clinical management of critically ill patients. The wearable sensor enables real-time functional hemodynamic monitoring for patients…
Added 25 mins ago
TN
Youtube Strategy and Operations Manager
The Now Agency
Toronto, ON
- Full-time
Run structured testing. Test titles, thumbnails, hooks, formats, and lengths using a consistent framework, and keep a running learning agenda so every video teaches us something.
Added 25 mins ago
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Frontend Developer
Hays
Ottawa, ON
- $90,000 to $110,000 CAD / year
- Full-time
…continuous decision-advantage. The organization breaks through data-centric obstacles to operationalize and scale both established software and emerging technology platforms. Their…
Added 27 mins ago
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Customer Service Representative, Investors Edge - 6 Months Contract
CIBC
Toronto, ON
- Full-time
…related client relations and service groups or escalate to management The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that…
Added 27 mins ago
Software Engineer
Scotiabank
Toronto, ON
We are seeking a highly skilled Software Engineer to design, develop, and support enterprise applications and data platforms. The role requires strong hands-on expertise in software…
Added 27 mins ago
OB
Affiliate & Partnerships Manager
Odd Bunch
Remote, Canada
- Full-time
- Remote
Creator compensation: design and test compensation models, including commission, flat fee, guarantees and tiered leaderboards, that scale profitably. Own rate card discipline and…
Added 27 mins ago
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Senior Marketing Manager CVRM
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
…digital and omnichannel approaches, forecasting and financial management, and performance…
Added 27 mins ago
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Associate Consultant Intern, Summer 2027 - Toronto, Canada
Mastercard
Toronto, ON
- Full-time
Leverage Mastercard's industry-leading predictive analytics platform, Test & Learn®, and SQL to run data-backed business experiments for our clients. Consultants focus on data science-based…
Added 27 mins ago
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Web Operations Coordinator- Little Burgundy
Genesco
Montreal, QC
- Full-time
Develop an understanding of how our platforms connect across ecommerce, CRM, loyalty, customer data, order management, and other integrations.
Added 42 mins ago
GT
Analyst, Aviation Forecasting and Analytics
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…analysis. You will turn airline, passenger, cargo and market data into actionable insights that support revenue planning, passenger growth and informed decision-making across the…
Added 42 mins ago
TD
Manager, Solutions Architecture (Amazon Connect & Zendesk)
TELUS Digital
Remote, Canada
- $186,000 to $222,000 CAD / year
- Full-time
- Remote
…areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test…
Added 42 mins ago
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Senior Solution Engineer
Snowflake
Remote, Canada
- $162,000 to $212,625 CAD / year
- Full-time
- Remote
…environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to…
Added 42 mins ago
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Project Manager, Electrical Commissioning
Veolia Environnement SA
Toronto, ON
- $100,000 to $140,000 CAD / year
- Full-time
…leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy…
Added 56 mins ago
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Manager, Project Management
Xylem
Mississauga, ON
- Full-time
The Project Management Manager is responsible for overseeing the entire project management system within the organization. This role involves developing and implementing project management…
Added 56 mins ago
TI
BIM Coordinator
Techaxis, Inc
Toronto, ON · Greater Toronto Area, Canada
- Contract
The use of BIM for interfaces definition and management, as part of the project delivery strategy according to the Engineering Management Plan.
Added 56 mins ago
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Assistant Manager, Middle Office
Apex Group Ltd
Toronto, ON
- Full-time
Own requirements and delivery for Calypso (Portfolio Management System) enhancements and client initiatives, end-to-end (requirements → build → SIT/UAT → production).
Added 56 mins ago
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Engagement Manager
vivovii
Toronto, ON
- Full-time
Participate in research with leading academics to push the frontiers of understanding in management theory
Added 1 hour ago
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Delivery Lead - Data & AI
Raise
Mississauga, ON
- Full-time
We at Raise are hiring a Delivery Lead - Data & AI for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.…
Added 1 hour ago
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Auditor - Control Testing (CFA, CPA, CIA)
BeachHead
Toronto, ON
- $43.48 to $52.17 CAD / hour
- Contract
…responsible for performing the testing of controls in Risk Management in accordance with client's Control and Deficiency Management Policy and applicable user guides. The Consultant,…
Added 1 hour ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
Compiling data-driven programs, maintaining, and conducting unit tests

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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