Find work in Canada.

635,028 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
A
Commercial Contracts Lawyer
Alida
Toronto, ON
- $110,000 to $140,000 CAD / year
- Full-time
Handle first-line contract disputes and escalations: breach and termination notices, service-level and service-credit claims, and customer complaints under existing agreements, instructing…
Added 13 mins ago
SH
Biomedical Engineering Technologist - Repost
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Biomedical Engineering Technologist is responsible for daily technical support activities related to equipment and devices used within the clinical, allied health, and/or support…
Added 13 mins ago
CC
Junior Estimator and Inside Sales (Exterior Cladding and Building Envelope)
Change Connect
Toronto, ON
- Full-time
…leading manufacturers across Canada. With a strong reputation for technical expertise and reliable service, the team works closely with architects, contractors, and developers from early…
Added 13 mins ago
Development Laboratory Assistant III
Canadian Blood Services
Ottawa, ON
Using your customer service and communication skills, you will deliver a positive donor experience through professional service, donor engagement, and appreciation.
Added 13 mins ago
C
Adoption Specialist - Infrastructure & Agentic
Cohere
Remote, Canada
- $290,000 to $330,000 CAD / year
- Full-time
- Remote
We are seeking a unique individual: someone who is customer obsessed, has a background in infrastructure engineering with the technical grit and expertise to be a de facto member of the…
Added 13 mins ago
VG
AI Engineer
Veralto Global
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
…platform while expanding the use of AI across sales, engineering, service, ordering, documentation, and knowledge…
Added 13 mins ago
AG
Journeyman Plumber
ATCO Group
Edmonton, AB
- Full-time
Reporting to the Yard supervisor, in this role you are responsible for assisting in plumbing/gas fitting duties and supports the service calls in the Edmonton area when available.
Added 28 mins ago
LV
SEASONAL SALES ASSOCIATE-EN
La Vie En Rose
Val-d'Or, QC
- Part-time
You listen to customers’ needs to provide exceptional customer service;
Added 28 mins ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Val-d'Or, QC
- Part-time
You listen to customers’ needs to provide exceptional customer service;
Added 28 mins ago
LI
Salesforce Revenue Cloud Architect
LanceSoft, Inc.
Toronto, ON
- Contract
A proven Senior Salesforce Technical Architect with 10+ years of design/architect experience and at least 5 full life cycle Salesforce.com implementations, with strong expertise in at least…
Added 28 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Val-d'Or, QC
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 28 mins ago
LV
MANAGER-EN
La Vie En Rose
NL · Creston, NL
- Full-time
…runs smoothly and that your team provides the best possible customer service. Your role will involve meeting overall objectives and maintaining our corporate standards for customer service,…
Added 28 mins ago
DÉ
Inside Salesperson | Vendeur interne (Entrepreneurs)-EN
Dubo Électrique
Quebec, QC
- Full-time
Take action to resolve customer service issues in a timely manner and follow up to ensure commitments are subsequently met;
Added 28 mins ago
Technical Documentation Manager
Tigercat | MacDonald Steel
Brantford, ON
As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding…
Added 28 mins ago
VS
Senior Manager, Solutions Services
Vena Solutions
Remote, Canada
- $150,110 to $203,090 CAD / year
- Full-time
- Remote
…providing strategic direction in the development and growth of the service sales and scoping function within the Professional Services organization. You will lead and support a team of…
Added 28 mins ago
JF
Store Crew
Jollibee Foods Corporation North America
Edmonton, AB
- $15 CAD / hour
- Full-time
- Part-time
Added 28 mins ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Edmonton, AB
- $17.55 CAD / hour
- Full-time
- Part-time
Attend to customer feedback and complaints during shift. Ensure the highest level of customer service during shift.
Added 29 mins ago
TD
Operations Trainer-Junior
TELUS Digital
Canada
- Full-time
Perform other duties as assigned, including taking front line customer calls on a set schedule each month
Added 29 mins ago
P
Security System Configuration Specialist / Spécialiste en configuration de systèmes de sécurité électronique (CS007)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This individual will also serve as the first point of contact for troubleshooting service requests, conducting remote diagnostics, resolving technical issues whenever possible, and…
Added 29 mins ago
TT
2027 Energy Engineering Intern
Trane Technologies
Markham, ON
- Full-time
This is an exciting opportunity to make a difference in building efficiency and sustainability through our Equipment, Service or Controls / Building Automation offerings.
Added 29 mins ago
MC
Network Engineer (35135)
Myticas Consulting
Ottawa, ON
- Full-time
We are looking for an experienced Network Service Engineer with strong expertise in customer network service configuration to support the design, implementation, and optimization of network…
Added 29 mins ago
MC
Embedded Software Architect, User Terminals (36137)
Myticas Consulting
Ottawa, ON
- Full-time
Serve as software technical authority during customer engagements and design reviews.
Added 29 mins ago
MC
SysOps Software Architect (36136)
Myticas Consulting
Ottawa, ON
- Full-time
Ensure visibility of service status, network performance, alarms, events, logs, and customer-impacting issues; specify operational automation.
Added 29 mins ago
U
Senior Microsoft Dynamics Developer/Lead
UST
Montreal, QC
- Full-time
A senior Microsoft Dynamics professional who can design and build enterprise applications on Dynamics 365 Customer Service and the Power Platform, lead delivery work, and communicate…
Added 29 mins ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Provide Level 2/3 technical escalation support and assist with Service Desk overflow when necessary.

TELUS Digital

Operations Trainer-Junior

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Description

Position Overview:

The Learning Services Specialist plays a crucial role in overseeing and administering various training programs to ensure high levels of performance in our growing call center. This position requires a unique blend of leadership, instructional design, and project management skills to develop and deliver effective training solutions that drive operational excellence and team member growth.

Specific Responsibilities May Include:

Training Development & Delivery

Oversee and administer various training programs, including new hire and recurrent training initiatives
Design, organize, and present course materials ensuring all training programs run smoothly and effectively
Work with Leadership team and clients to identify training needs and review training material and processes
Schedule and coordinate multiple, simultaneous training sessions
Mentor program/campaign trainers to develop effective classroom training skills
Maintain current knowledge of product updates and process changes to ensure training relevance

Program Management & Administration

Schedule training classes and manage training calendar efficiently
Participate in Human Resources and company committees
Implement recommended improvements to training programs
Participate in agent level selection processes
Perform other duties as assigned, including taking front line customer calls on a set schedule each month
Maintain training documentation and materials
Track and report on training effectiveness metrics
Perform other duties as assigned including taking front line customer calls on a set schedule each month

Professional Qualifications

Required Experience, Skills & Competencies:

Minimum of 1 year of previous adult training/education experience
Demonstrable leadership skills with ability to coach, develop, and drive performance
High School Diploma or equivalent (secondary education preferred)
Flexibility to work various schedules in a 24/7 environment
Ability to successfully complete a background check and employment verification

Technical Skills

Strong proficiency in Google Workspace and MS Office Suite (Word, Excel, and PowerPoint)
Ability to learn and adapt to new training technologies and platforms

Communication & Presentation Skills

Strong verbal/written skills with ability to articulate complex issues in an easy-to-understand manner
Excellent presentation skills with the ability to present ideas, concepts, concerns, and questions in a well-thought-out, positive, and professional manner
Effective communication skills with team members and managers at all levels
Strong active listening skills and ability to provide constructive feedback

Project Management & Organization

Strong project management skills
Excellent organizational and time management skills
Ability to manage multiple priorities and deadlines
Proven success in complex work environments
Attention to detail and accuracy in documentation

Professional Attributes

Ability to work independently in a dynamic, fast-paced atmosphere
Strong commitment to maintaining confidentiality
Self-motivated with passion for continuous improvement
Adaptability to change and comfort with ambiguity
Strong work ethic and professional demeanor
Demonstrated ability to work with diverse personalities
Resilience and patience in challenging situations

Leadership & Coaching

Proven ability to coach and develop others
Strong mentoring and feedback skills
Ability to identify and nurture talent
Experience in performance management and development

Preferred Experience, Skills & Competencies:

1+ years experience managing a team or equivalent
1+ year of call center experience or equivalent
Post secondary education preferred

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Internal Transfer Eligibility:

In order to be considered for a transfer to another role, campaign or position Team Member must:

Have been in their current role for a minimum of six (6) months
Have no active Hint 2 or 3
Be meeting or exceeding performance requirements

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Back to previous page

Apply About employer

More about this job

Responsibilities

Develop, coordinate, and deliver new-hire and recurrent training programs, while maintaining training materials and adapting content to product and process changes. Manage training schedules and effectiveness metrics, mentor trainers, support selection and improvement initiatives, and periodically handle customer calls.

Requirements

Requires at least one year of adult training or education experience, a high school diploma or equivalent, strong communication and presentation skills, and the ability to coach others and manage multiple priorities. Preferred qualifications include team management, call center experience, and post-secondary education; candidates must be flexible to work varied schedules in a 24/7 environment and pass background and employment verification checks.

Skills

Training Development
Training Delivery
Instructional Design
Leadership
Coaching
Mentoring
Project Management
Program Administration
Presentation Skills
Communication
Active Listening
Performance Management
Organizational Skills
Time Management
Google Workspace
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Adult Training
Training Programs
New-Hire Training
Recurrent Training
Instructional Design
Course Materials
Training Calendar
Training Documentation
Training Effectiveness Metrics
Call Center
Customer Calls
Leadership
Coaching
Mentoring
Performance Management
Project Management
Google Workspace
Microsoft Office
Word
Excel
PowerPoint
Human Resources
Process Changes
Product Updates
24/7 Operations

Report this job