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Added 2 days ago
Lead Product Manager, Enterprise Services Management
Asana
Vancouver, BC
Full-time
…storytelling, and the ability to persuade across engineering, design, sales, and executive stakeholders while bringing clarity to…
Added 2 days ago
Lead Product Manager, Enterprise Services Management
Asana
Vancouver, BC
…storytelling, and the ability to persuade across engineering, design, sales, and executive stakeholders while bringing clarity to…
Added 2 days ago
Account Executive (B2B SaaS) Workforce Management Software
Workstaff
Montreal, QC
Full-time
We are looking for an experienced Account Executive to join our growing sales team and help us expand our customer base across North America. You will own the full sales cycle, from first…
Added 2 days ago
Commercial Account Executive
MainMicro
Montreal, QC
$60,000 to $70,000 CAD / year
Full-time
MainMicro is hiring a Commercial Account Executive II - a full-cycle, quota-carrying seat for someone who already knows how to open a door in IT. You're not building sales fundamentals…
Added 3 days ago
Director, Business Development
Royal Bank of Canada
Toronto, ON
Full-time
In this role, you will be responsible for the identification, development, implementation of new Asset Servicing sales opportunities. You will participate in the definition of strategy to…
Added 2 days ago
Senior Sales Representative, National Accounts (Hunter)
ADP
Burnaby, BC
$131,700 to $181,700 CAD / year
Full-time
…a defined territory. You’ll bring proven hunter expertise, executive presence, and a consultative approach to selling ADP’s cloud‑based HR solutions. We are deeply committed to building…
Added 3 days ago
Enterprise Solutions Architect
Microserve
AB · Alberta, Canada
Full-time
…through technical authority, architectural credibility, and executive influence - partnering closely with Account Executives to lead the architecture‑led sales motion. They sell outcomes…
Added 3 days ago
Senior Technical Consultant - PubSec
Salesforce Partner Canada
Toronto, ON
Full-time
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 5 days ago
Senior Manager, Client Strategy - Pursuit Studio
TELUS Digital
Remote, Canada
$140,000 to $180,000 CAD / year
Full-time · Remote
As a Senior Manager, Client Strategy, you'll own high-stakes commercial investments from white-glove pre-sales pitches through portfolio expansion. To do this, you will translate digital…
Added 5 days ago
Sales Account Manager (Enterprise Networking Hardware & Services) Location: Mississauga, ON (In-office, with light travel to the U.S.)
D-Link Canada
Mississauga, ON
Full-time
…customers, focusing on D-Link's networking hardware solution and services, particularly on medium to mid-market enterprise accounts, building relationships up to the executive…
Added 5 days ago
Manager, Strategic Customer Onboarding
Tipalti
Toronto, ON
$120,000 to $150,000 CAD / year
Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with…
Added 5 days ago
Manager, Strategic Customer Onboarding
Tipalti
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with…
Added 5 days ago
Senior Manager, Client Strategy - Pursuit Studio
TELUS Digital
Toronto, ON
$140,000 to $160,000 USD / year
Full-time
As a Senior Manager, Client Strategy, you'll own high-stakes commercial investments from white-glove pre-sales pitches through portfolio expansion. To do this, you will translate digital…
Added 5 days ago
Account Executive
Laurentian Bank
Calgary, AB
Full-time
Executive level interpersonal and customer interface skills, including selling sophisticated financial programs to CEOs, CFOs, Treasurers, Senior Sales Executives, etc.
Added 16 days ago
Account Executive, Mid-Market
Absolute Security
Toronto, ON
Full-time
Working as part of Absolute’s award-winning Sales team, Mid-Market Account Executives are primarily responsible for prospecting for new customers, relationship building with our partners,…
Added 16 days ago
Manager, Strategic Customer Onboarding
Tipalti
Vancouver, BC
$120,000 to $150,000 CAD / year
Full-time
Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with…
Added 12 days ago
Account Executive, Field Sales
Rogers Communications
Winnipeg, MB · Saskatoon, SK
The Account Executive is responsible for maximizing Rogers’ presence and sales opportunity in the MDU (Multi Dwelling Unit) marketplace. Through building a sound relationship with all…
Added 11 days ago
SENIOR BUSINESS ADVISOR, BUSINESS STRATEGY - Toronto
BDC
Toronto, ON
Full-time
Support business development and revenue growth by partnering with senior client managers on complex sales cycles, including executive‑level diagnostics, value articulation, and proposal…
Added 16 days ago
Account Executive, Mid-Market
Absolute Software
Toronto, ON
Full-time
Working as part of Absolute’s award-winning Sales team, Mid-Market Account Executives are primarily responsible for prospecting for new customers, relationship building with our partners,…
Added 16 days ago
Manager, Strategic Customer Onboarding
Tipalti
Vancouver, BC
$120,000 to $150,000 CAD / year
Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with…
Added 18 days ago
Director of Finance
Nuvollo Corp.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…regulated industries such as healthcare, finance, and professional…
Added 20 days ago
Director of Business Development
AMZ Prep®
Mississauga, ON
Full-time
Reporting to the VP of Sales, this role will be responsible for expanding a portfolio of high-value clients, delivering tailored solutions, and ensuring the highest level of customer…
Added 22 days ago
Director of Account Management
Fathom Talent Group
ON · Ontario, Canada
Full-time
Serve as executive sponsor for strategic accounts, engaging at the C-suite and senior government level to reinforce value and deepen the partnership.
Added 19 days ago
Account Manager
Axis Insurance Managers Inc
Vancouver, BC
$80,000 to $95,000 CAD / year
Full-time
Handling routine customer and Account Executive inquiries/concerns in a timely manner and to an agreed upon Practice Group standard
Added 26 days ago
Customer Success Account Manager
Bulletproof
Halifax, NS
Full-time
…their one partner across IT, security, compliance, and managed services -from 24/7 SOC operations and managed IT to cloud transformation, governance, and professional…

TELUS Digital

Senior Manager, Client Strategy - Pursuit Studio

Toronto, ON, Canada

Pay: $140,000 to $160,000 USD / year
Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English
Posted: Sep 14, 2026

Apply About employer

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Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following US or Canadian offices: Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, or Toronto, ON, Vancouver, BC.

The Opportunity

As a Senior Manager, Client Strategy, you'll own high-stakes commercial investments from white-glove pre-sales pitches through portfolio expansion. To do this, you will translate digital trends, contact center pressures, user insights, and AI-driven opportunities into strategies that both Fortune 500 and mid-market clients can act upon. You'll operate autonomously, bringing clarity and conviction to ambiguous problems most often centered on how enterprises modernize and transform their end-to-end customer experience and contact center operations. This role sits within our Commercial organization, working cross-functionally with Business Development, Solutions Architecture, Commercial Operations, Strategy, Design, Engineering, and AI & Data Solutions to shape and win transformative deals.

Responsibilities

Own the commercial narrative: Partner with Sales and Industry Leaders to build the end-to-end, strategically differentiated narrative for major client proposals and commercial investments from lean research and initial ideation through on-site C-level presentation.
Shape the pipeline early: Catalyze portfolio expansion and new logo opportunities as early as possible in the sales cycle. Build audience-tailored messaging that lands with digital transformation leaders, contact center operations leaders, and executive sponsors across industries.
Facilitate strategic workshops: Design and run thoughtfully curated sessions that bring clarity to stakeholders and synthesize post-workshop outputs into clear, actionable recommendations and digital directions rooted in the client’s business.
Map business and user pain to best-in-class solutions: Conduct lean pre-sales user and market research, mapping high-priority business needs and unmet user needs to digital concepts and TELUS Digital service offerings across industries.

Qualifications

7+ years of experience in digital product strategy, management consulting, or a high-growth technology company, with a track record of leading client-facing commercial engagements
Proven CX expertise within the contact center. You know what good looks like for agents, customers, and operations leaders
Proven ability to scope, refine, and pitch commercial opportunities, working cross-functionally from pre-sale discovery through post-sale expansion
Expert communicator and storyteller: you command the room with C-level audiences and craft compelling narratives in Google Slides or equivalent
Deep command of digital strategy, including user-centered research methods, journey mapping, product roadmap development, and design thinking frameworks with enough technical grounding to keep recommendations real
Hands-on experience with enterprise AI tools day-to-day, paired with active curiosity to explore emerging technologies as they hit the market
Experience designing and facilitating strategic stakeholder workshops, capturing complex input, and turning it into clear direction

Bonus Points

Experience in a sales role will help you get energized by the pursuit and understand what it takes to convert a difficult prospect
MBA or advanced degree in digital strategy, UX, data & AI, or related disciplines
Background in ROI modeling, business case development, or "what would need to be true?" analytical frameworks

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see ourPrivacy Policy.

Compensation Range: $140K - $160K

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More about this job

Responsibilities

Lead the commercial narrative and strategic development for high-stakes client proposals and digital transformation investments. Facilitate strategic workshops and conduct market research to map business pain points to digital solutions and service offerings.

Requirements

Requires 7+ years of experience in digital product strategy or management consulting with proven expertise in contact center CX. Candidates must be expert communicators capable of pitching to C-level executives and proficient in using enterprise AI tools.

Skills

Digital Product Strategy
Management Consulting
Customer Experience (CX)
Contact Center Operations
Commercial Strategy
Stakeholder Management
Storytelling
User-Centered Research
Journey Mapping
Product Roadmap Development
Design Thinking
Enterprise AI Tools
Workshop Facilitation
Pre-sales Pitching
ROI Modeling
Business Case Development

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Contact Center
AI
Data & AI
Google Slides
User Experience (UX)
Fortune 500
Mid-market
Pre-sales
Digital Product Consulting
Cloud Engineering
QA & Test Engineering
Strategic Narrative
Portfolio Expansion
C-level Presentation
Design Thinking
ROI Modeling
Business Case
Enterprise AI

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