Administrative Support Clerk

Description

Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role - free parking available)
Status: Casual - on call   (Flexible availability 7 days a week, including morning weekends 8:00 AM to 12:00 PM and evening 5:00 PM to 8:00 PM shifts.
Schedule: Monday to Sunday 

Create exceptional customer experiences

Join our team

Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on!

Here’s the impact you’ll make and what we’ll accomplish together

• You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities

• You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame

• You will collaborate with all team members in order to maintain excellent service

• You are an expert in the operational processes of the clinicians under your responsibility

Here’s how

• Respond to various client requests with courtesy, confidentiality, and professionalism

• Make inquiry calls to hospitals and clinics

• Contact patients to obtain or communicate information

• Forward documentation to patients (requests, references, forms, etc...)

• Greet patients and direct them to the appropriate service

• Coordinate patient’s appointments; schedule, reschedule, and cancel appointments

• Communicate and collaborate with different departments internally to optimize process and service delivery

• Provide administrative and clerical support to ensure the efficient operation of the clinic

• Respecting and following the company policies and protocols

Qualifications

You’re the missing piece of the puzzle

• High school diploma

• Bilingualism (spoken and written)

• Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills

• Thorough, methodical, detail-oriented, self-directed and organized

• Ability to adapt in a constantly changing environment

• Focused on excellence in customer service

• Courtesy, empathy and discretion

• Demonstrated teamwork

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.