Find work in Canada.

527,953 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Toronto, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 5 mins ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 5 mins ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Ottawa, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 20 mins ago
S
Forward - Senior Data Analyst, Advanced Analytics & Data Science
ShyftLabs
Toronto, ON
- Full-time
…Fortune 500 organizations to deliver innovative, data-driven solutions. We help enterprise clients solve complex business challenges through modern data platforms, cloud technologies,…
Added 20 mins ago
BA
Senior Financial Analyst
BC Assessment
Victoria, BC
- Full-time
BC Assessment is currently looking for a permanent Senior Financial Analyst to join our Finance division in our Victoria office.
Added 35 mins ago
Analyst or Associate, Investment Banking, Corporate Finance Advisory - Toronto, ON
Scotiabank
Toronto, ON
Synthesize company, industry, ratings and financial analysis to help generate thoughtful solutions and identify new business opportunities
Added 35 mins ago
F/
Ag Lending Analyst (Bilingual)
FCC / FAC
Moncton, NB · Regina, SK · Agriculture Place
- Full-time
…corporation, we provide financing, knowledge resources and business management software to over 103,000 customers…
Added 35 mins ago
F/
Ag Lending Analyst
FCC / FAC
Regina, SK · Agriculture Place
- Full-time
…corporation, we provide financing, knowledge resources and business management software to over 103,000 customers…
Added 35 mins ago
HB
Senior Business Analyst
HomeEquity Bank
Toronto, ON
- Full-time
The Senior Business Analyst is a detail-oriented, highly motivated individual with excellent analytical, organizational, interpersonal, and communication skills. In their previous work…
Added 35 mins ago
Senior Financial Analyst
Livingston International
Toronto, ON
Propose and influence alternate financial and business solutions which link to the process improvements and changes in technology.
Added 35 mins ago
LC
Software Developer Analyst L1
Libro Credit Union
London, ON
- Full-time
Join Libro Credit Union as a full-time Software Developer Analyst L1 - London Administration.
Added 51 mins ago
PG
SOC Analyst
Paymentus Group Inc
Richmond Hill, ON
- Full-time
The SOC Analyst is responsible for day-to-day security threat monitoring and analysis. This role manages and documents security incidents, reviews security alerts for compliance, works with…
Added 1 hour ago
A
Advertising Sales Rep Senior Analyst - Direct Partner Manager
Accenture
Mississauga, ON
- Full-time
…and executing personalized strategies that align with their business objectives, ensuring a strong start to the…
Added 1 hour ago
RI
Senior Business Analyst – ERP/EAM Transformation (Oracle Fusion / IBM Maximo)
Raas Infotek
AB · Edmonton, AB
- Contract
Job Role: Senior Business Analyst – ERP/EAM Transformation (Oracle Fusion / IBM Maximo)
Added 1 hour ago
OT
Senior Manager, Valuation
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
A Chartered Financial Analyst (“CFA”) and/or Chartered Business Valuator (“CBV”) designation OR equivalent international accreditation/designation
Added 1 hour ago
T
TD Agriculture Networking Event - October 29 2026
TD
Barrie, ON · Brantford, ON · Guelph, ON · Ottawa, ON · Stratford, ON · Strathroy, ON
- Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 1 hour ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
PC
Senior Financial Analyst
People Corporation
Calgary, AB · Winnipeg, MB · Toronto, ON · AB - PC Calgary
- Full-time
The Senior Financial Analyst is a key finance partner to the assigned portfolio, working closely with the Senior Director, Financial Planning & Analysis and business leaders to understand…
Added 1 hour ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 1 hour ago
C
Senior Analyst, Investment Controls
CIBC
Toronto, ON
- Full-time
As the Senior Analyst, Investment Controls, reporting to the Director, Investment Controls, you will be responsible to provide the first level of oversight of CAM retail, institutional and…
Added 1 hour ago
C
Sr. Financial Analyst, Fixed Asset Management, Settlement Operations
CIBC
Toronto, ON
- Full-time
As a member of Settlement Operations, the Sr. Financial Analyst operates in an environment where strong cross-functional knowledge is required in order to support and assist across…
Added 1 hour ago
ML
Analyst, Consulting - Performance Improvement & Operational Excellence
MNP LLP
Montreal, QC
- Full-time
Make an impact with our Consulting - Performance Improvement & Operational Excellence team as an Analyst. This diverse team of professionals specializes in streamlining processes and…
Added 1 hour ago
IF
Security Analyst II – Azure AD
Intact FC
Vancouver, BC · Mississauga, ON · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
We are currently looking for a Security Analyst II – Azure AD to join the Identity and Access Management (IAM) team!
Added 1 hour ago
R
Senior Procurement Analyst (Onsite)
RTX
Ottawa, ON
- Full-time
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical…
Added 1 hour ago
HI
Analyst, Employee Benefits & Retirement
HUB International
Leamington, ON · Windsor, ON
- Full-time
Join a top-ranked brokerage firm recognized as an industry leader. We’re looking for a benefits Analyst to support our Employee Benefits and Retirement Practice. In this fast-paced,…

TELUS

Bilingual Business Analyst II - Pharmacy Operations

Calgary, AB, T2P 0W4, Canada
Edmonton, AB, Canada
Vancouver, BC, Canada
Winnipeg, MB, Canada
Moncton, NB, Canada
St. John's, NL, Canada
Halifax, NS, Canada
Ottawa, ON, Canada
Toronto, ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 1–3 years of experience working in a pharmacy environment and/or related field
Posting language: English
Posted: Oct 2, 2026

Original job description

Description

Our team and what we'll accomplish together

Our Payor and Provider Solutions team at TELUS Health is transforming pharmacy operations across Canada through innovative technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients maximize the value of their Kroll Pharmacy Management System (PMS). You'll investigate complex operational challenges, deliver high-quality solutions that meet strict SLAs, and build lasting partnerships with both internal teams and pharmacy clients, all while ensuring they receive the best-in-class support experience.

What you'll do

Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams, delivering high-quality solutions that meet SLAs with minimal rework
Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools, documenting technical incidents and escalating critical issues through to resolution
Collaborate with key internal and external stakeholders to ensure seamless issue resolution and deliver exceptional customer experiences through problem-solving and responsive communication
Provide bilingual (French/English) support for Kroll Pharmacy Management System configurations, add-on modules, and pricing to support pharmacy business operations across all provinces
Participate in client meetings as required, remaining responsive to customer questions and concerns while building strong relationships across the organization
Stay current on product enhancements and legislative updates impacting pharmacies to support effective change management and first-call resolution
Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools while maintaining accuracy and professionalism

Qualifications

What you bring

1–3 years of experience working in a pharmacy environment and/or related field
Fully bilingual proficiency in French and English (both oral and written) to handle support requests across multiple provinces
Strong proficiency in using and navigating Pharmacy Management Systems, with hands-on experience troubleshooting software issues and basic hardware/network troubleshooting
Demonstrated investigative and problem-solving skills with the ability to deliver high-quality work that meets SLAs with minimal rework
Solid understanding of pharmacy standards of practice, patient confidentiality regulations (including Quebec's Bill 25), and prescription dispensing requirements
Excellent communication and relationship-building skills with the ability to collaborate effectively with internal teams and external pharmacy clients
Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure and with minimal direction
Exceptional time management and organization skills with resilience, agility, and flexibility to adapt to change
Experience managing and documenting tasks in business tools (Salesforce, Google Docs, or similar platforms)

Great-to-haves

Deep familiarity with at least one major Canadian PMS (e.g., Kroll, Assyst-Rx, Ubik)
Prior experience linking a PMS with automated dispensing robots (like BD Pyxis or Synmed) or electronic inventory reordering platforms
Knowledge of TELUS Health products and solutions or experience in the healthcare technology sector

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Apply About employer

More about this job

Responsibilities

The Business Analyst will investigate and resolve pharmacy operational inquiries while troubleshooting software and connectivity issues for the Kroll Pharmacy Management System. They will collaborate with internal and external stakeholders to ensure high-quality support and maintain accurate documentation in business tools.

Requirements

Candidates must have 1-3 years of experience in a pharmacy environment and possess full bilingual proficiency in French and English. A strong understanding of pharmacy standards, patient confidentiality regulations, and technical troubleshooting skills is required.

Skills

Pharmacy Operations
Business Analysis
Kroll Pharmacy Management System
Software Troubleshooting
Bilingual
Customer Support
SLA Management
Salesforce
Technical Documentation
Problem Solving
Stakeholder Management
Healthcare Technology
Data Analysis
Change Management
Pharmacy Standards

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Management System
Kroll
Salesforce
Google Docs
DSQ
E-prescribing
Bill 25
SLA
Pharmacy Operations
Healthcare Technology
Technical Support
Business Analysis
Inventory Reordering
BD Pyxis
Synmed
Assyst-Rx
Ubik
Change Management
Patient Confidentiality
Software Troubleshooting
Hardware Troubleshooting
Network Troubleshooting
Bilingual
Customer Experience
Stakeholder Engagement

Report this job