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Added 9 mins ago
VC
Credit Support Specialist
Vault Credit Corporation
Toronto, ON
- Full-time
Vault is looking for a detail-oriented Credit Analyst with 2–3 years of experience to support our Equipment Leasing and Working Capital portfolios. Working within the operations team, you…
Added 1 hour ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Toronto, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 1 hour ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 1 hour ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Ottawa, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 1 hour ago
S
Forward - Senior Data Analyst, Advanced Analytics & Data Science
ShyftLabs
Toronto, ON
- Full-time
We are seeking an experienced Senior Data Analyst, Advanced Analytics & Data Science to support Retail Media Network (RMN) initiatives for one of our enterprise clients. In this…
Added 1 hour ago
BA
Senior Financial Analyst
BC Assessment
Victoria, BC
- Full-time
BC Assessment is currently looking for a permanent Senior Financial Analyst to join our Finance division in our Victoria office.
Added 1 hour ago
PG
SOC Analyst
Paymentus Group Inc
Richmond Hill, ON
- Full-time
The SOC Analyst is responsible for day-to-day security threat monitoring and analysis. This role manages and documents security incidents, reviews security alerts for compliance, works with…
Added 1 hour ago
CO
Client Support Analyst - (26-040-3) External Closes Nov 18/26
City of Campbell River
Campbell River, BC
- Full-time
The role: Working as part of the IT team, the Client Support Analyst provides frontline and intermediate technical support to City staff and the RCMP central helpdesk, ensuring the reliable…
Added 2 hours ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 2 hours ago
C
Sr. Financial Analyst, Fixed Asset Management, Settlement Operations
CIBC
Toronto, ON
- Full-time
As a member of Settlement Operations, the Sr. Financial Analyst operates in an environment where strong cross-functional knowledge is required in order to support and assist across…
Added 2 hours ago
B
Senior Analyst, Campaign Delivery
BMO
Toronto, ON · BMOPLACE
- Full-time
The Senior Analyst will have experience working with marketing databases and building and automating complex direct marketing campaigns that drive the business forward. Working with Leads…
Added 2 hours ago
HI
Analyst, Employee Benefits & Retirement
HUB International
Leamington, ON · Windsor, ON
- Full-time
Join a top-ranked brokerage firm recognized as an industry leader. We’re looking for a benefits Analyst to support our Employee Benefits and Retirement Practice. In this fast-paced,…
Added 2 hours ago
NC
Business Relationship Manager
Northern Credit Union
Timmins, ON
- Full-time
…will work both independently and with a Business Relationship Analyst to provide analyses and recommendations on the various aspects of their portfolio. The successful candidate will be…
Added 2 hours ago
CH
Operations Supervisor - Moncton (Talent Network)
CBI Home Health
Moncton, NB
- Full-time
Collaborate with Clinical, Operations Managers and Board Certified Behaviour Analyst where applicable to develop monthly activity recreational plan.
Added 3 hours ago
E
Analyst I (Microbiology) - Eurofins Cosmetics & Personal Care, Inc.
Eurofins
Toronto, ON
- Up to $49,000 CAD / year
- Full-time
Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to…
Added 4 hours ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
…support and monitoring of the Banks mainframe, distributed and network environments. The primary focus of the team is system surveillance and reacting to any/all anomalies that are…
Added 4 hours ago
B
BMO Capital Markets Quantitative Trading Analyst – 12–16 Month Co-op
BMO
Toronto, ON · FCP
- Full-time
Added 4 hours ago
E
Analyst I (Microbiology) - Eurofins Cosmetics & Personal Care, Inc.
Eurofins
Toronto, ON
- $49,000 CAD / year
- Full-time
Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to…
Added 4 hours ago
Technology Analyst Student
PCL Construction
Edmonton, AB
Assists with configuration, troubleshooting, and maintenance of network equipment (switches, routers, SD-WAN, wireless)
Added 5 hours ago
V
Power Quality Analyst
Verdyn
Oakville, ON
- Full-time
Build and validate network models in software tools, and run harmonic, load flow and E-STATCOM sizing studies under the direction of a licensed engineer.
Added 5 hours ago
B
Senior Business Analyst, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
As a Business Analyst, with a focus on AI-Enabled Delivery at BMO, you will play a critical role in bridging business needs, technology solutions, and emerging Artificial Intelligence (AI)…
Added 5 hours ago
Senior SAP FICO Functional Analyst
Domtar Products
Montreal, QC
…as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers…
Added 6 hours ago
A
BI Functional Analyst
Alithya
QC · QC, Canada
- Full-time
As a global network of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration…
Added 8 hours ago
A
Data Analyst
Alithya
QC · QC, Canada
- Full-time
As a global network of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration…
Added 12 hours ago
SS
Operations Analyst
Soho Square Solutions
Montreal, QC
- Contract
…Risks, Client reporting and analytics as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding and operations…

TELUS

Bilingual Business Analyst II - Pharmacy Operations

Calgary, AB, T2P 0W4, Canada
Edmonton, AB, Canada
Vancouver, BC, Canada
Winnipeg, MB, Canada
Moncton, NB, Canada
St. John's, NL, Canada
Halifax, NS, Canada
Ottawa, ON, Canada
Toronto, ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada

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Job details

Experience: 1–3 years of experience working in a pharmacy environment and/or related field
Posting language: English
Posted: Oct 2, 2026

Original job description

Description

Our team and what we'll accomplish together

Our Payor and Provider Solutions team at TELUS Health is transforming pharmacy operations across Canada through innovative technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients maximize the value of their Kroll Pharmacy Management System (PMS). You'll investigate complex operational challenges, deliver high-quality solutions that meet strict SLAs, and build lasting partnerships with both internal teams and pharmacy clients, all while ensuring they receive the best-in-class support experience.

What you'll do

Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams, delivering high-quality solutions that meet SLAs with minimal rework
Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools, documenting technical incidents and escalating critical issues through to resolution
Collaborate with key internal and external stakeholders to ensure seamless issue resolution and deliver exceptional customer experiences through problem-solving and responsive communication
Provide bilingual (French/English) support for Kroll Pharmacy Management System configurations, add-on modules, and pricing to support pharmacy business operations across all provinces
Participate in client meetings as required, remaining responsive to customer questions and concerns while building strong relationships across the organization
Stay current on product enhancements and legislative updates impacting pharmacies to support effective change management and first-call resolution
Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools while maintaining accuracy and professionalism

Qualifications

What you bring

1–3 years of experience working in a pharmacy environment and/or related field
Fully bilingual proficiency in French and English (both oral and written) to handle support requests across multiple provinces
Strong proficiency in using and navigating Pharmacy Management Systems, with hands-on experience troubleshooting software issues and basic hardware/network troubleshooting
Demonstrated investigative and problem-solving skills with the ability to deliver high-quality work that meets SLAs with minimal rework
Solid understanding of pharmacy standards of practice, patient confidentiality regulations (including Quebec's Bill 25), and prescription dispensing requirements
Excellent communication and relationship-building skills with the ability to collaborate effectively with internal teams and external pharmacy clients
Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure and with minimal direction
Exceptional time management and organization skills with resilience, agility, and flexibility to adapt to change
Experience managing and documenting tasks in business tools (Salesforce, Google Docs, or similar platforms)

Great-to-haves

Deep familiarity with at least one major Canadian PMS (e.g., Kroll, Assyst-Rx, Ubik)
Prior experience linking a PMS with automated dispensing robots (like BD Pyxis or Synmed) or electronic inventory reordering platforms
Knowledge of TELUS Health products and solutions or experience in the healthcare technology sector

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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More about this job

Responsibilities

The Business Analyst will investigate and resolve pharmacy operational inquiries while troubleshooting software and connectivity issues for the Kroll Pharmacy Management System. They will collaborate with internal and external stakeholders to ensure high-quality support and maintain accurate documentation in business tools.

Requirements

Candidates must have 1-3 years of experience in a pharmacy environment and possess full bilingual proficiency in French and English. A strong understanding of pharmacy standards, patient confidentiality regulations, and technical troubleshooting skills is required.

Skills

Pharmacy Operations
Business Analysis
Kroll Pharmacy Management System
Software Troubleshooting
Bilingual
Customer Support
SLA Management
Salesforce
Technical Documentation
Problem Solving
Stakeholder Management
Healthcare Technology
Data Analysis
Change Management
Pharmacy Standards

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Management System
Kroll
Salesforce
Google Docs
DSQ
E-prescribing
Bill 25
SLA
Pharmacy Operations
Healthcare Technology
Technical Support
Business Analysis
Inventory Reordering
BD Pyxis
Synmed
Assyst-Rx
Ubik
Change Management
Patient Confidentiality
Software Troubleshooting
Hardware Troubleshooting
Network Troubleshooting
Bilingual
Customer Experience
Stakeholder Engagement

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