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TELUS

Bilingual Pharmacy Trainer - Business Analyst II

Montreal, QC, Canada
Quebec, QC, Canada

Posting language: English
Posted: Jul 28, 2026

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Original job description

Description

Join our team

The Kroll Pharmacy team supports pharmacy customers across Canada with new implementations, conversion & data migration projects, module activations, and all scopes of training. This team has a focus on positive customer experiences while ensuring agility, creativity and efficiencies. Our goal is to consistently deliver exceptional customer outcomes with our training and implementation initiatives. If you are a driven, organized, agile and personable individual who enjoys teaching technology solutions to healthcare professionals, then you may be a fit for our Kroll Pharmacy Team.

Here's the impact you'll make and what we'll accomplish together

As a Business Analyst and expert in your field, you will use your subject matter and technical expertise to design and develop training and implementation programs, resources, and strategies to optimize training and implementation outcomes for our clients and teams. You will consult on complex implementation projects, lending your expertise and knowledge to project teams to ensure positive customer experiences and optimal project results based on the individual business needs of the customer. You will use your knowledge and experience of conversions and data migrations to assist with the data review process for new pharmacies transitioning to Kroll from other pharmacy management software solutions. You will apply problem-solving techniques to help the team overcome and adjust for unexpected changes. You will work with minimal supervision and guidance, and use your strong analytical and communication skills and attention to detail to ensure our pharmacy customers receive consistently excellent training experiences and are comfortable with the products and services they receive, thereby contributing to positive health outcomes for patients across the country.

Here's how

Manage, design and develop training materials and learning solutions to ensure documentation and programs are current and relevant given market changes and evolution
Proactively identify opportunities in training curriculum given business developments and evolutions
Deliver training events and learning solutions using all mediums including onsite, e-learning, virtual facilitation, and blended models
Use in-depth knowledge on settings, configurations, add-on modules, and pricing to ensure stores are maximizing the efficiency of their pharmacy application
Consult on complex implementation projects and collaborate with the stakeholders at varying levels of seniority to understand objectives/strategies and desired results
Travel across Canada to provide onsite training and project support when needed, ensuring appropriate travel arrangements to allow for prompt scheduled arrival at pharmacies
Maintain organized, detailed documentation for training assignments, as well as tracking and reporting on opportunities when necessary
Identify and escalate issues quickly through appropriate channels
Work independently and take initiative to solution new challenges faced by the team
Thrive and promote a team environment of collaboration and cooperation, as you help maintain our core supportive team culture

Qualifications

You're the missing piece of the puzzle

Fully Bilingual in English and French, written and oral skills
Excellent interpersonnel and communication skills
Has strong coaching, facilitation, and teaching skills
Proven expertise using and troubleshooting the Kroll pharmacy applications
Experience working in a pharmacy environment
Excellent problem-solving and analytical skills
Excellent organizational and time-management skills, with demonstrated punctuality and reliability
Ability to work independently and with minimal direction
Resilient, agile and flexible to change
Demonstrates a focus on the best interest of the customer and delivering exceptional customer experiences
Experience working with data conversions to the Kroll software from other pharmacy software solutions
Has a valid driver's license, has unlimited access to a vehicle, and can legally rent a car in all provinces and territories

Great-to-haves

A demonstrated knowledge in troubleshooting Kroll software issues
Experience in adult education or in designing training programs
Experience working with other pharmacy solutions or tools
Familiarity with Salesforce and Google tools

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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More about this job

Responsibilities

Design and deliver training programs for pharmacy software while consulting on complex implementation and data migration projects. Travel to client sites across Canada to provide support and ensure optimal use of pharmacy applications.

Requirements

Requires full bilingual proficiency in English and French and proven expertise in Kroll pharmacy applications. Candidates must possess strong analytical, teaching, and troubleshooting skills with the ability to travel as needed.

Skills

Bilingual
Pharmacy software
Training delivery
Business analysis
Data migration
Implementation
Troubleshooting
Coaching
Facilitation
Project support
Customer experience
Analytical skills
Communication
Time management
Problem-solving

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy
Kroll
Business Analyst
Trainer
Data Migration
Implementation
Software
Training Materials
E-learning
Virtual Facilitation
Salesforce
Google Tools
Healthcare
Customer Support
Project Management
Documentation
Troubleshooting
Adult Education
Pharmacy Management Software

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