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Added 2 mins ago
Business Intelligence Analyst / Analyste en intelligence d’affai
Sekure Payment Experts
Montreal, QC
Full-time
As a Business Intelligence Analyst, you will report to the VP of Sales & Marketing, with a dotted line to the Sales Operations Director and Marketing Director, and be responsible for…
Added 2 mins ago
Principal Defence Systems Engineer
SkyWatch
Ottawa, ON
Full-time
Bring AI inside the boundary. Agent workflows over sovereign data with trace retention for audit, human-in-the-loop analyst workflows, and evaluation of answer quality and latency.
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Financial Planning and Analysis Analyst (PA&A)
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Added 2 mins ago
Product Owner
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Montreal, QC
5+ years of experience as a Product Owner, Business Analyst, Product Manager, or similar role in a data, analytics, or tech environment
Added 16 mins ago
Capital Asset Analyst
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Walkerton, ON
$86,887 to $102,229 CAD / year
Contract
Reporting to the Deputy-Treasurer, the Capital Asset Analyst provides cost effective and high-quality financial services for the planning, development, implementation and sustainability of…
Added 16 mins ago
Salesforce Quality Analyst
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
$85,000 to $100,000 CAD / year
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Added 16 mins ago
Technology Lead - Business Systems Analyst
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Mississauga, ON
$92,740 to $123,375 CAD / year
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Added 16 mins ago
Intermediate IAM Analyst
FP Inc.
Calgary, AB
$100,000 to $135,000 CAD / year
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…institution to find an Intermediate Identity & Access Management Analyst for its Workforce Identity team. This is a hands-on role for someone who likes solving problems in code as much as…
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Samuel, Son & Co.
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- Support Hardware and Software installations and configurations as defined by current standardized procedures
Added 16 mins ago
Senior Quantitative Developer / Analyst
FP Inc.
Toronto, ON
$95 to $115 CAD / hour
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FP Inc. is partnering with a leading global bank to hire a Senior Quantitative Developer / Analyst for its Global Fixed Income Quantitative Analytics group. The team of 20+ quants and…
Added 31 mins ago
Functional Analyst - FICO
Groupe Avversita
Montreal, QC
As an SAP FICO Analyst, you will play a key role in our customers' digital transformation, supporting them in their financial processes. On the project, you will be able to optimize an…
Added 45 mins ago
Business Analyst/Scrum Master
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Added 46 mins ago
Applications Development Senior Analyst, AVP
Citi
Mississauga, ON
Full-time
The Applications Development Senior Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and…
Added 46 mins ago
Application Development Analyst, Officer
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Mississauga, ON
Full-time
The Applications Development Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and…
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Added 1 hour ago
Business Analyst
Ardent SoftSol Inc.
Montreal, QC
$60 to $65 CAD / hour
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We are seeking an experienced Business Analyst & Scrum Master to support the delivery of a strategic enterprise platform designed to streamline business processes, workflow management,…
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Workday Integration Analyst
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Toronto, ON
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Product Owner
AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company
Toronto, ON · Greater Toronto Area, Canada
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We're Hiring: Product Owner / Business Analyst | Time & Attendance and Workforce Management
Added 2 hours ago
Systems, Security & Automation Specialist
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Microsoft Certified: Azure Administrator Associate, Security Operations Analyst Associate, Cybersecurity Architect Expert.
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Senior Java Programmer Analyst
OXARO Inc.
Ottawa, ON
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Added 3 hours ago
Junior Security Analyst
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Toronto, ON · Greater Toronto Area, Canada
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…global environment? We are looking for a Threat Intelligence Analyst to join our Threat Intelligence team in Toronto, reporting to the Head of Threat Intelligence and working closely with…
Added 4 hours ago
Senior Business Analyst, PHIS
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…Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts and methods and leads the analysis…
Added 4 hours ago
Application Support and Test Analyst Public Health Information Systems
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Reporting to the Manager, Business Intelligence Solutions, the Application Support & Test Analyst performs technical quality assurance on operational and project functions related to the…
Added 4 hours ago
Centralized Routing Analyst - Contract
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The Centralized Routing Analyst is accountable for the optimization of the Canadian outbound delivery network. Data analytics on key routing metrics is to be performed to maximize schedule…
Added 4 hours ago
Operations Analyst (Toronto-based) – Remote
Agoda
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As an analyst, you will have the exciting opportunity to design and develop data and AI capabilities that drive the team’s capabilities. In this role, you’ll collaborate across diverse…

TELUS

Bilingual Pharmacy Trainer - Business Analyst II

Montreal, QC, Canada
Quebec, QC, Canada

Posting language: English
Posted: Jul 28, 2026

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Original job description

Description

Join our team

The Kroll Pharmacy team supports pharmacy customers across Canada with new implementations, conversion & data migration projects, module activations, and all scopes of training. This team has a focus on positive customer experiences while ensuring agility, creativity and efficiencies. Our goal is to consistently deliver exceptional customer outcomes with our training and implementation initiatives. If you are a driven, organized, agile and personable individual who enjoys teaching technology solutions to healthcare professionals, then you may be a fit for our Kroll Pharmacy Team.

Here's the impact you'll make and what we'll accomplish together

As a Business Analyst and expert in your field, you will use your subject matter and technical expertise to design and develop training and implementation programs, resources, and strategies to optimize training and implementation outcomes for our clients and teams. You will consult on complex implementation projects, lending your expertise and knowledge to project teams to ensure positive customer experiences and optimal project results based on the individual business needs of the customer. You will use your knowledge and experience of conversions and data migrations to assist with the data review process for new pharmacies transitioning to Kroll from other pharmacy management software solutions. You will apply problem-solving techniques to help the team overcome and adjust for unexpected changes. You will work with minimal supervision and guidance, and use your strong analytical and communication skills and attention to detail to ensure our pharmacy customers receive consistently excellent training experiences and are comfortable with the products and services they receive, thereby contributing to positive health outcomes for patients across the country.

Here's how

Manage, design and develop training materials and learning solutions to ensure documentation and programs are current and relevant given market changes and evolution
Proactively identify opportunities in training curriculum given business developments and evolutions
Deliver training events and learning solutions using all mediums including onsite, e-learning, virtual facilitation, and blended models
Use in-depth knowledge on settings, configurations, add-on modules, and pricing to ensure stores are maximizing the efficiency of their pharmacy application
Consult on complex implementation projects and collaborate with the stakeholders at varying levels of seniority to understand objectives/strategies and desired results
Travel across Canada to provide onsite training and project support when needed, ensuring appropriate travel arrangements to allow for prompt scheduled arrival at pharmacies
Maintain organized, detailed documentation for training assignments, as well as tracking and reporting on opportunities when necessary
Identify and escalate issues quickly through appropriate channels
Work independently and take initiative to solution new challenges faced by the team
Thrive and promote a team environment of collaboration and cooperation, as you help maintain our core supportive team culture

Qualifications

You're the missing piece of the puzzle

Fully Bilingual in English and French, written and oral skills
Excellent interpersonnel and communication skills
Has strong coaching, facilitation, and teaching skills
Proven expertise using and troubleshooting the Kroll pharmacy applications
Experience working in a pharmacy environment
Excellent problem-solving and analytical skills
Excellent organizational and time-management skills, with demonstrated punctuality and reliability
Ability to work independently and with minimal direction
Resilient, agile and flexible to change
Demonstrates a focus on the best interest of the customer and delivering exceptional customer experiences
Experience working with data conversions to the Kroll software from other pharmacy software solutions
Has a valid driver's license, has unlimited access to a vehicle, and can legally rent a car in all provinces and territories

Great-to-haves

A demonstrated knowledge in troubleshooting Kroll software issues
Experience in adult education or in designing training programs
Experience working with other pharmacy solutions or tools
Familiarity with Salesforce and Google tools

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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More about this job

Responsibilities

Design and deliver training programs for pharmacy software while consulting on complex implementation and data migration projects. Travel to client sites across Canada to provide support and ensure optimal use of pharmacy applications.

Requirements

Requires full bilingual proficiency in English and French and proven expertise in Kroll pharmacy applications. Candidates must possess strong analytical, teaching, and troubleshooting skills with the ability to travel as needed.

Skills

Bilingual
Pharmacy software
Training delivery
Business analysis
Data migration
Implementation
Troubleshooting
Coaching
Facilitation
Project support
Customer experience
Analytical skills
Communication
Time management
Problem-solving

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy
Kroll
Business Analyst
Trainer
Data Migration
Implementation
Software
Training Materials
E-learning
Virtual Facilitation
Salesforce
Google Tools
Healthcare
Customer Support
Project Management
Documentation
Troubleshooting
Adult Education
Pharmacy Management Software

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