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TELUS

Business Analyst II - Pharmacy Operations (Temporary - 18 month contract)

Winnipeg, MB, Canada
Moncton, NB, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
St. John's, NL, Canada
Edmonton, AB, Canada
Calgary, AB, T2P 0W4, Canada

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Job details

Experience: 1–3 years of experience in a comparable business analyst, pharmacy operations, or drug information role
Posting language: English
Posted: Jul 20, 2026

Original job description

Description

Our team and what we'll accomplish together

You'll join TELUS Health's Drug Operations team, a mission-critical group responsible for maintaining the accuracy and integrity of Canada's pharmacy benefit management systems. As a Business Analyst II, you'll ensure that Health Canada-approved drugs, formularies, and DIN-based lists are current and precise, directly impacting how millions of Canadians access their medications. You'll thrive in a collaborative, fast-paced environment where your attention to detail and analytical thinking drive real healthcare outcomes.

What you'll do

Maintain flawless database accuracy by adding, updating, and validating drug information for Health Canada-approved products and provincial PINs in the TELUS system, using both database UI entry and SQL queries to prevent claim processing errors
Master and manage PBM claim adjudication data structures by creating and maintaining formularies, price files, categorization rules, and list management to ensure smooth claim processing across pharmacy networks
Establish standardized business process documentation that captures workflows, decision trees, and system requirements while ensuring consistency across the Drug Operations team
Provide expert, timely responses to complex drug pricing, plan coverage, and formulary inquiries from internal teams and external stakeholders, meeting established SLAs while maintaining comprehensive documentation
Collaborate with cross-functional teams including pharmacy operations, compliance, and system administrators to implement updates, troubleshoot claim adjudication issues, and optimize data quality processes

Qualifications

What you bring

Pharmacy Benefit Management (PBM) experience with demonstrated knowledge of claim adjudication principles, formulary management, and pharmacy benefit systems
1–3 years of experience in a comparable business analyst, pharmacy operations, or drug information role
Advanced proficiency with Microsoft Excel (pivot tables, VLOOKUP, data validation, formula development) for managing and analyzing formulary and pricing data
Strong written and verbal communication skills, with ability to document complex business processes clearly and concisely
Excellent organizational and planning skills with demonstrated ability to prioritize multiple tasks and adapt quickly to changing requirements
Working knowledge of SQL or database query tools for data retrieval and validation
Meticulous attention to detail and commitment to data accuracy in a regulated healthcare environment

Great-to-haves

Bilingual proficiency in French and English, with ability to communicate complex drug information in both languages
Post-secondary diploma or certification in pharmacy, healthcare administration, or a related field
Experience with TELUS Health systems or other pharmacy benefit management platforms

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More about this job

Responsibilities

The Business Analyst will maintain the accuracy of pharmacy benefit management systems by updating drug information and managing formularies. They will also document business processes and collaborate with cross-functional teams to resolve claim adjudication issues.

Requirements

Candidates must have 1-3 years of experience in pharmacy operations or business analysis with proficiency in SQL and Microsoft Excel. A background in Pharmacy Benefit Management and strong organizational skills are required for this role.

Skills

Pharmacy Benefit Management
Claim Adjudication
Formulary Management
SQL
Microsoft Excel
Data Validation
Database Management
Analytical Thinking
Attention To Detail
Communication Skills
Troubleshooting
Data Quality
Healthcare Compliance

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Benefit Management
PBM
Claim Adjudication
Formulary
SQL
Microsoft Excel
Database
Health Canada
Drug Operations
Business Analyst
Data Quality
Healthcare
Pharmacy
PIN
DIN
SLA
Documentation
Workflow
Pivot Tables
VLOOKUP

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