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Added 2 hours ago
CC
Senior Business Analyst-Training and Change Management RQ11733 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Senior Business Analyst-Training and Change Management to partners with multiple ministry stakeholders, program areas, subject-matter experts, operational teams, and project…
Added 2 hours ago
LC
Senior Analyst, Loss Prevention Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
As a Senior Analyst within Loss Prevention Analytics, you'll play an important role in identifying and investigating fraud, internal theft and other risks across our retail business.
Added 2 hours ago
K
SOC T3 Expert
Kyndryl
Barrie, ON
- Full-time
Lead in the detection, triage, analysis and response to cyber-attacks. Serve as a technical Cyber SME and onsite task lead.
Added 3 hours ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 3 hours ago
EA
Pricing & Performance Analyst
Europ Assistance Canada
Toronto, ON
- Full-time
The Pricing & Performance Analyst is a hands-on, quantitative individual-contributor role for Redion Canada's travel insurance portfolio. The role builds the Excel models and proposal…
Added 3 hours ago
BT
Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Senior Tax Analyst to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 4 hours ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 5 hours ago
SM
RQ11734 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Job Title: RQ11734 – Business Analyst – Senior
Added 6 hours ago
R
Intermediate IT Business Analyst
Resonaite
Toronto, ON
- Contract
We are seeking a detail-oriented IT Business Analyst to support Enterprise Architecture and Cybersecurity initiatives, driving coordination, structured documentation, and stakeholder…
Added 7 hours ago
R
Pricing & Performance Analyst
Redion
Toronto, ON
- Full-time
The Pricing & Performance Analyst is a hands-on, quantitative individual-contributor role for Redion Canada's travel insurance portfolio. The role builds the Excel models and proposal…
Added 7 hours ago
CC
HRIS Analyst
Compass Canada
ON · Mississauga, ON
- Full-time
Excellent communication skills with the ability to translate technical concepts for business audiences.
Added 9 hours ago
IG
Security Risk Analyst
Insight Global
Canada
- Contract
Strong ability to identify, document, articulate, and communicate cybersecurity risks and recommendations to both technical teams and business leadership
Added 14 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 16 hours ago
FC
Information Security Analyst
Fidelity Canada
Toronto, ON
- Full-time
The Information Security Analyst supports the risk mitigation efforts of the Information Security group primarily through the technical support of the procedures and policies established to…
Added 17 hours ago
CC
Senior Business Analyst- RQ11753 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Experience coordinating deliverables across business and technical teams.
Added 1 day ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
…Commercial Accounts Executive to join our team and help grow our business. Someone with an eye for technical details, passionate about problem-solving, building relationships, and…
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 day ago
TC
Senior Business Analyst – Enterprise Digital Platform
TECH4SOFT Consulting
Toronto, ON
- Full-time
Are you an experienced Business Analyst who thrives in complex, multi-stakeholder environments? We're looking for a Senior BA to lead requirements analysis for enterprise platform features,…
Added 1 day ago
GD
HR Analytics & Compensation Analyst
General Dynamics Land Systems–Canada
London, ON
- Full-time
In this HR Analytics & Compensation Analyst role, you will apply your strong analytical and technical skills while developing and leveraging any compensation and total rewards knowledge.
Added 1 day ago
IC
Test Analyst
IE Consulting Club
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 1 day ago
SI
Business Intelligence Analyst
Spait Infotech
Canada
- Full-time
Collect, analyze, and interpret business data from multiple sources.
Added 1 day ago
VB
Financial Analyst
Vaco by Highspring
Toronto, ON
- Full-time
…accruals, serving as the first point of contact for others in the business who need details in these areas.Directly coordinate with lease accounting software technical support in order to…
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 day ago
A
SOC 3 Lead Analyst
Altis
Toronto, ON
- $100,000 to $105,000 CAD / year
- Full-time
You’ll work closely with technology, risk, legal, compliance, and business teams, serving as a senior escalation point when sophisticated threats emerge. This is an opportunity to combine…
Added 1 day ago
MD
Pub Util Rates Analyst 3 or 4; Energy Infrastructure and Regional Analyst
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Energy Infrastructure and Regional Analyst

TELUS

Business Analyst II - Senior Pharmacy Operations

Calgary, AB, T2P 0W4, Canada
Edmonton, AB, Canada
Vancouver, BC, Canada
Winnipeg, MB, Canada
Moncton, NB, Canada
St. John's, NL, Canada
Halifax, NS, Canada
Ottawa, ON, Canada
Toronto, ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada

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Job details

Experience: 1–3 years of experience working in a pharmacy environment and/or related field
Posting language: English
Posted: Oct 2, 2026

Original job description

Description

Our team and what we'll accomplish together

Our Payor and Provider Solutions team at TELUS Health is transforming pharmacy operations across Canada through innovative technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients maximize the value of their Kroll Pharmacy Management System (PMS). You'll investigate complex operational challenges, deliver high-quality solutions that meet strict SLAs, and build lasting partnerships with both internal teams and pharmacy clients, all while ensuring they receive the best-in-class support experience.

What you'll do

Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams, delivering high-quality solutions that meet SLAs with minimal rework
Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools, documenting technical incidents and escalating critical issues through to resolution
Collaborate with key internal and external stakeholders to ensure seamless issue resolution and deliver exceptional customer experiences through problem-solving and responsive communication
Provide bilingual (French/English) support for Kroll Pharmacy Management System configurations, add-on modules, and pricing to support pharmacy business operations across all provinces
Participate in client meetings as required, remaining responsive to customer questions and concerns while building strong relationships across the organization
Stay current on product enhancements and legislative updates impacting pharmacies to support effective change management and first-call resolution
Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools while maintaining accuracy and professionalism

Qualifications

What you bring

1–3 years of experience working in a pharmacy environment and/or related field
Fully bilingual proficiency in French and English (both oral and written) to handle support requests across multiple provinces
Strong proficiency in using and navigating Pharmacy Management Systems, with hands-on experience troubleshooting software issues and basic hardware/network troubleshooting
Demonstrated investigative and problem-solving skills with the ability to deliver high-quality work that meets SLAs with minimal rework
Solid understanding of pharmacy standards of practice, patient confidentiality regulations (including Quebec's Bill 25), and prescription dispensing requirements
Excellent communication and relationship-building skills with the ability to collaborate effectively with internal teams and external pharmacy clients
Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure and with minimal direction
Exceptional time management and organization skills with resilience, agility, and flexibility to adapt to change
Experience managing and documenting tasks in business tools (Salesforce, Google Docs, or similar platforms)

Great-to-haves

Deep familiarity with at least one major Canadian PMS (e.g., Kroll, Assyst-Rx, Ubik)
Prior experience linking a PMS with automated dispensing robots (like BD Pyxis or Synmed) or electronic inventory reordering platforms
Knowledge of TELUS Health products and solutions or experience in the healthcare technology sector

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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More about this job

Responsibilities

The Business Analyst will investigate and resolve complex pharmacy operational inquiries while ensuring high-quality solutions meet strict service level agreements. They will also collaborate with internal and external stakeholders to troubleshoot software and connectivity issues within the Kroll Pharmacy Management System.

Requirements

Candidates must have 1–3 years of experience in a pharmacy environment and possess full bilingual proficiency in French and English. Strong technical skills in pharmacy management systems and a solid understanding of pharmacy standards and patient confidentiality regulations are required.

Skills

Pharmacy Operations
Business Analysis
Kroll Pharmacy Management System
Technical Troubleshooting
Bilingual Communication
Salesforce
Problem Solving
SLA Management
Customer Support
Data Analysis
Healthcare Technology
Inventory Management
Regulatory Compliance
Incident Documentation
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Operations
Business Analyst
Kroll
PMS
Salesforce
Google Docs
DSQ
E-prescribing
SLA
Healthcare Technology
Bill 25
Pharmacy Management System
Technical Support
Inventory Reordering
BD Pyxis
Synmed
Change Management
Customer Experience
Incident Resolution
Bilingual

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