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Added 1 day ago
LI
PeopleSoft Senior Systems Analyst
Lotus IT Solutions
Toronto, ON
- Contract
…Business Service Delivery and Procurement) is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft…
Added 1 day ago
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Senior Mechanical Engineer – Mines and Ports
AECOM
Sudbury, ON · Calgary, Alberta
- $145,000 to $195,000 CAD / year
- Full-time
We are seeking a highly skilled and experienced Senior Mechanical Engineer to join our team, focusing on capital projects and sustaining capital projects for mine and port operations. The…
Added 1 day ago
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Senior Mechanical Engineer – Mines and Ports
AECOM
Markham, ON · Calgary, Alberta
- $150,000 to $220,000 CAD / year
- Full-time
We are seeking a highly skilled and experienced Senior Mechanical Engineer to join our team, focusing on capital projects and sustaining capital projects for mine and port operations. The…
Added 1 day ago
HR
Senior Business Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Come join our Analytics and Business Insight team as a Senior Financial Business Analyst, specializing in Financial Analysis and Program Performance as we work together to deliver…
Added 1 day ago
NOC Analyst
Exchange Technology Services Inc.
Winnipeg, MB
Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre.…
Added 1 day ago
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Staff, Fraud Countermeasures
Wealthsimple Technologies
Remote, Canada
- Full-time
- Remote
Advanced SQL. You write complex queries against transaction-level data yourself, without waiting for an analyst to pull it.
Added 2 days ago
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Senior Applied Epic Business Systems Analyst
Lockton
Toronto, ON · Greater Toronto Area, Canada
- $115,000 to $140,000 CAD / year
- Full-time
The Senior Applied Epic Business Systems Analyst is the Canadian subject-matter expert of the Applied Epic platform, responsible for ensuring the system is optimized, well-governed, and…
Added 2 days ago
AG
Senior Network Analyst
ATCO Group
Edmonton, AB · AB · Calgary, AB
- Full-time
At ATCO, you’ll have the opportunity to shape the network foundation that connects and enables a diverse global business. As a Senior Network Analyst, you’ll influence the future of our…
Added 2 days ago
GD
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are looking for Senior Systems Engineering Analysts to join the Headquarters (HQ) Systems Engineering (SE) Team. As a member of the HQ SE team, you will work on the Canadian Armed…
Added 2 days ago
CO
Senior IT Operations Analyst
City of Penticton
Penticton, BC
- Full-time
We’re looking for a Senior IT Operations Analyst to provide technical leadership, guide complex issue resolution, and deliver infrastructure and technology projects.
Added 2 days ago
LH
2600002833 - Decision Support Analyst
Lakeridge Health
Whitby, ON
- Full-time
The Decision Support Analyst leverages strong analytical skills and knowledge of patient-related and hospital utilization data to support evidence-based decision making, to monitor…
Added 2 days ago
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Senior North America Retail Strategy Manager
lululemon
Vancouver, BC
- Full-time
As the Senior North America Retail Strategy Manager , you are the strategic and analytical backbone of the North America retail ecosystem. You bring together top-down strategy, bottom-up…
Added 2 days ago
UO
Senior Analyst, IT Security
University of Ottawa
Ottawa, ON · Vanier Hall
- Full-time
Reporting to the Senior Manager, IT Security, the incumbent develops, implements, upgrades, integrates, tests, manages, and supports information security systems and applications. Performs…
Added 2 days ago
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Sr. IT Ops Analyst
TD
Toronto, ON · Mississauga, ON
- Full-time
…of directly related experience supporting Active Directory operations and engineering. The Senior Active Directory Administrator is a subject matter expert that has global responsibility…
Added 2 days ago
UH
Business Analyst, Transformation and Innovation
University Health Network
Toronto, ON
- Full-time
The Business Analyst, Transformation and Innovation, reports to the Senior Manager, Transformation and Innovation will focus on Artificial Intelligence, Advanced Analytics, and Rapid…
Added 3 days ago
RO
Manager, HR Systems
Region of Waterloo
Kitchener, ON
- $114,860.2 to $143,579.8 CAD / year
- Full-time
Supervises a Senior Analyst of HRC Systems, SAP HXM Systems Analyst, and a Workforce Management and SAP HXM Systems Analyst.
Added 3 days ago
Senior Financial Analyst, CACF FP&A
Amazon
Toronto, ON · Vancouver, BC
Amazon seeks a Senior Financial Analyst to join the Financial Planning and Analysis (FP&A) team to drive business planning and reporting for the Canadian Fulfillment network. The successful…
Added 3 days ago
WI
Senior Field Services Analyst
Wenco International Mining Systems
Vancouver, BC · Greater Vancouver, BC
- Full-time
Reporting to the Client Services Manager, North America, the Senior Field Services Analyst leads complex and higher-risk field work across Wenco's hardware, network and software systems, at…
Added 3 days ago
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Commercial Credit Analyst (New or Recent Graduate) - Summer 2027 Start
BMO
Toronto, ON · FCP
- Full-time
…and structured start to your career as a Commercial Credit Analyst on one of our Middle Market Diversified Industries or select Specialty Finance…
Added 3 days ago
HV
Optical Supply Chain Analyst
Hoya Vision Care
Mississauga, ON
- Full-time
The Supply Chain Business Analyst supports the planning, ordering, and flow of inventory across HOYA Vision Canada and its global manufacturing network while driving data-driven decision…
Added 3 days ago
A
AI LLM Senior Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
…unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our…
Added 3 days ago
HR
Senior Recreation Business Analyst
Halifax Regional Municipality
Dartmouth, NS
- $82,900 to $107,280 CAD / year
- Full-time
Halifax Regional Municipality is inviting applications for the full-time, Temporary (up to 18 months) position of Senior Recreation Business Analyst, in the Business Services Division of…
Added 3 days ago
LC
Senior Analyst, Transport Systems
Loblaw Companies Limited
Brampton, ON
- Full-time
…improvement of processes and systems across the Supply Chain network, partnering closely with Operations and…
Added 3 days ago
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Legal Entity Controller Analyst
Barclays
Toronto, ON
- Full-time
To manage the financial operations of the organisation, ensuring the accuracy, integrity, and reliability of financial reporting.
Added 3 days ago
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Senior Analyst, Transfer Pricing (Toronto)
Deloitte
Toronto, ON
- Full-time
As a Senior Tax Analyst, you have a pivotal role in our two key markets – the market for clients, and the market for talent. You will have the chance to create exceptional experiences that…

TELUS

Business Analyst II - Senior Pharmacy Operations

Calgary, AB, T2P 0W4, Canada
Edmonton, AB, Canada
Vancouver, BC, Canada
Winnipeg, MB, Canada
Moncton, NB, Canada
St. John's, NL, Canada
Halifax, NS, Canada
Ottawa, ON, Canada
Toronto, ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada

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Applications open in a new tab.

Job details

Experience: 1–3 years of experience working in a pharmacy environment and/or related field
Posting language: English
Posted: Oct 2, 2026

Original job description

Description

Our team and what we'll accomplish together

Our Payor and Provider Solutions team at TELUS Health is transforming pharmacy operations across Canada through innovative technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients maximize the value of their Kroll Pharmacy Management System (PMS). You'll investigate complex operational challenges, deliver high-quality solutions that meet strict SLAs, and build lasting partnerships with both internal teams and pharmacy clients, all while ensuring they receive the best-in-class support experience.

What you'll do

Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams, delivering high-quality solutions that meet SLAs with minimal rework
Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools, documenting technical incidents and escalating critical issues through to resolution
Collaborate with key internal and external stakeholders to ensure seamless issue resolution and deliver exceptional customer experiences through problem-solving and responsive communication
Provide bilingual (French/English) support for Kroll Pharmacy Management System configurations, add-on modules, and pricing to support pharmacy business operations across all provinces
Participate in client meetings as required, remaining responsive to customer questions and concerns while building strong relationships across the organization
Stay current on product enhancements and legislative updates impacting pharmacies to support effective change management and first-call resolution
Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools while maintaining accuracy and professionalism

Qualifications

What you bring

1–3 years of experience working in a pharmacy environment and/or related field
Fully bilingual proficiency in French and English (both oral and written) to handle support requests across multiple provinces
Strong proficiency in using and navigating Pharmacy Management Systems, with hands-on experience troubleshooting software issues and basic hardware/network troubleshooting
Demonstrated investigative and problem-solving skills with the ability to deliver high-quality work that meets SLAs with minimal rework
Solid understanding of pharmacy standards of practice, patient confidentiality regulations (including Quebec's Bill 25), and prescription dispensing requirements
Excellent communication and relationship-building skills with the ability to collaborate effectively with internal teams and external pharmacy clients
Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure and with minimal direction
Exceptional time management and organization skills with resilience, agility, and flexibility to adapt to change
Experience managing and documenting tasks in business tools (Salesforce, Google Docs, or similar platforms)

Great-to-haves

Deep familiarity with at least one major Canadian PMS (e.g., Kroll, Assyst-Rx, Ubik)
Prior experience linking a PMS with automated dispensing robots (like BD Pyxis or Synmed) or electronic inventory reordering platforms
Knowledge of TELUS Health products and solutions or experience in the healthcare technology sector

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Apply About employer

More about this job

Responsibilities

The Business Analyst will investigate and resolve complex pharmacy operational inquiries while ensuring high-quality solutions meet strict service level agreements. They will also collaborate with internal and external stakeholders to troubleshoot software and connectivity issues within the Kroll Pharmacy Management System.

Requirements

Candidates must have 1–3 years of experience in a pharmacy environment and possess full bilingual proficiency in French and English. Strong technical skills in pharmacy management systems and a solid understanding of pharmacy standards and patient confidentiality regulations are required.

Skills

Pharmacy Operations
Business Analysis
Kroll Pharmacy Management System
Technical Troubleshooting
Bilingual Communication
Salesforce
Problem Solving
SLA Management
Customer Support
Data Analysis
Healthcare Technology
Inventory Management
Regulatory Compliance
Incident Documentation
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Operations
Business Analyst
Kroll
PMS
Salesforce
Google Docs
DSQ
E-prescribing
SLA
Healthcare Technology
Bill 25
Pharmacy Management System
Technical Support
Inventory Reordering
BD Pyxis
Synmed
Change Management
Customer Experience
Incident Resolution
Bilingual

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