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Added 34 mins ago
D
Product Owner, Product management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 16 hours ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Valcourt, QC
- Full-time
Support international business units in controlling costs related to their imports.
Added 16 hours ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Sherbrooke, QC
- Full-time
Support international business units in controlling costs related to their imports.
Added 16 hours ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Minimum 5 years of experience as a Release Analyst with a Certified Customs Specialist Designation
Added 17 hours ago
Trade Analyst
Government of Alberta
Calgary, AB
Are you passionate about supporting Alberta businesses and helping them succeed in new markets? The Trade Capacity and Projects unit is looking for a motivated and collaborative Trade…
Added 19 hours ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
The Senior Functional Business Analyst will be fully dedicated to the University's ERP Modernization Program, with a focus on the Student Information Systems (SIS) project. This…
Added 19 hours ago
L
Product Manager
LBMX
London, ON
- Full-time
Contribute ideas and identify opportunities from customer conversations, usage data, support trends, and what new AI capabilities make possible, and bring them forward with evidence.
Added 20 hours ago
D
Product Owner, Product Management
Desjardins
Montréal-Ouest, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 20 hours ago
D
Product Owner, Product Management
Desjardins
Levis, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 20 hours ago
CN
Marketing Analyst
Canadian Natural
Calgary, AB
- Full-time
Make your mark while you grow your career! Reporting to the Financial Services Manager, the Marketing Analyst will support strategic growth initiatives, commercial evaluations, financial…
Added 21 hours ago
SL
Analyst, Investment Operations
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
…Portfolio Management, Product, and Institutional teams. The Analyst will support the newly established ETF mandate, manage day-to-day ETF operations activities, and assist the Investment…
Added 22 hours ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Support international business units in controlling costs related to their imports.
Added 1 day ago
Customs Classification Analyst
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Support the timely resolution of classification-related entry issues, customs broker inquiries, shipment holds, and requests from customs authorities.
Added 1 day ago
SJ
Sales Planning Analyst
So Jobs
Montreal, QC
- $67,800 to $86,800 CAD / year
- Full-time
Lead the planning and execution of industry trade shows and customer events, ensuring a consistent and professional brand presence through effective logistics, asset management, promotional…
Added 1 day ago
D
Product Owner, Product Management
Desjardins
Levis, QC · Montreal, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 1 day ago
AS
Lead Analyst, IT Vendor Management - P5
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
…delivery stability and cost outcomes for the Service Areas they support. This role owns the vendor accountability framework, drives remediation when performance slips and ensures Service…
Added 1 day ago
IN
Trade Compliance Analyst
IKO North America
Mississauga, ON
- Full-time
The Analyst helps support the timely movement of goods, accurate customs records and verification of customs charges and filings. The role prepares, processes and follows up on routine…
Added 1 day ago
D
Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 1 day ago
C
Markets Treasury – Lead Business Analyst, Vice President
Citi
Mississauga, ON
- Full-time
Lead business-critical technology delivery at the heart of Citi's Markets Treasury business as a Lead Business Analyst, where you will own the end-to-end lifecycle of Money Market global…
Added 1 day ago
S
Lead Business Consultant, Enterprise Data Management & Data Integration
SimCorp
Toronto, ON
- Full-time
…integration needs, and translate these into practical solutions that support the optimal use of SimCorp…
Added 1 day ago
T
Senior Business Analyst - Enterprise Data Management Office (EDMO)
TD
Toronto, ON
- Full-time
Acting with a high degree of independence, the Senior Business Analyst manages the JIRA delivery board, drives executive-level reporting, applies a product mindset to backlog and roadmap…
Added 1 day ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 day ago
K
Java Software Engineer
Kelly
Mississauga, ON
- Contract
Job Summary: Seeking a Senior Java Developer / Lead Development Analyst with 10+ years of experience to build enterprise-grade applications for Global Spread Products Risk and Capital…
Added 1 day ago
C
Senior Financial Analyst
Campbell's
Mississauga, ON · CAN - ON - Mississauga
- Full-time
The Financial Analyst, Sales Finance & Financial Planning and Analysis provides financial analysis, planning and reporting support to Sales Finance and Financial Planning & Analysis,…
Added 1 day ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Design tools and frameworks to support individual and team goal setting and allocation across disciplines (Sales Property Level, Trade, Affiliate, and Global Partner Operations).

TELUS

Business Consultant- Service Delivery

Calgary, AB, Canada
Vancouver, BC, Canada
Toronto, ON, M5J 2V5, Canada
Toronto, ON, Canada

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Job details

Experience: 5+ years of experience in project delivery, business analysis, or process improvement (with demonstrated success leading complex transformational initiatives)
Posting language: English
Posted: Oct 20, 2026

Original job description

Description

TELUS is modernizing how we manage complex service delivery through our ServiceNow and New Service Introduction (NSI) roadmap. We are seeking an experienced Business Consultant to lead end-to-end (E2E) delivery for a high-profile Large Complex Deal (LCD) public sector customer - specifically driving process alignment, requirement definition, and rollout readiness for a custom Service Portal. We need a Business Consultant who can bridge business, operational, and technical teams, translate complex contractual requirements into actionable solutions, and navigate a high-stakes public sector environment.

Our Team and What We'll Accomplish Together

Our team owns the strategy and execution of ServiceNow and NSI roadmap initiatives across the organization. In this role, you will focus on our major public sector portfolio, serving as a key business analysis lead within the Portal Delivery Stream. You will work directly with business owners, CIO/systems teams, operational SMEs, and key client stakeholders to help redesign workflows and support the delivery of a secure portal tailored to customer standards. You will help drive alignment on the portal vision, guide cross-functional workgroups through operational change, and support seamless service management for one of our largest enterprise accounts.

What You'll Do

Drive Business Analysis & Project Delivery Support - Support E2E project execution for the Service Portal stream; help clarify scope, refine roadmap priorities, and align stakeholder expectations against contract milestones and competing operational needs.
Translate Complex Public Sector Requirements - Partner with product and technical leads to break down complex contractual mandates (such as RBAC user management, bilingual functionality, 24/7 web access, and SLA/reporting deliverables) into quality Epics, User Stories, and clear acceptance criteria and interacting with development teams daily.
Design Future-State Processes & Operational Readiness - Analyze current workflows and help guide operational teams to adapt their processes to fit the ServiceNow and custom portal future state.
Align with Security & Governance Frameworks - Collaborate with Security, Privacy, and Architecture teams to ensure solution designs meet high-security compliance, data sovereignty/residency requirements, and formal project gating methodologies.
Facilitate Change Adoption & Working Sessions - Lead workshops across cross-functional streams (Product, Systems, Operational Readiness) to demonstrate future-state workflows, clarify change impacts, and secure cross-team alignment.
Track Deliverables & Risks - Help monitor deliverable acceptance criteria, track project risks, maintain risk/issue logs for program governance, and contribute to leadership status updates.

Qualifications

Must-Haves:

5+ years of experience in project delivery, business analysis, or process improvement (with demonstrated success leading complex transformational initiatives)
Expert-level planning, organizational, and stakeholder management skills; ability to navigate ambiguity and fast-moving environments
Strong understanding of public sector or highly regulated client delivery, including experience navigating formal contract deliverables, security/privacy requirements, and multi-stakeholder governance.
Hands-on experience with ServiceNow and modern service portal concepts, along with proficiency in Agile tools and delivery frameworks (Agile, Waterfall).
Strong stakeholder management, workshop facilitation, and problem-solving skills; ability to build trust and find pragmatic solutions when manual workarounds or trade-offs are required.
Ability to translate complex client and charter requirements into crisp Epics, User Stories, and quantifiable benefit measurements.
Exceptional written and verbal communication skills across all organizational levels.

Nice-to-Haves:

ServiceNow Business Process Analyst certification or similar
Certifications in ITIL, Agile, or Lean Six Sigma
Business Analysis certification
Familiarity with Google Suite and Microsoft applications for collaboration

Why This Matters

You will play a critical role in helping TELUS fulfill major commitments to a strategic public sector client on a high-visibility program. This role gives you the opportunity to shape key portal processes, collaborate with cross-functional leadership, and ensure operational readiness in a complex customer environment.

Ready to Apply?

If this sounds like your next move, we'd like to hear from you.

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More about this job

Responsibilities

The Business Consultant will lead end-to-end delivery for a high-profile public sector service portal, driving process alignment and requirement definition. They will bridge business, operational, and technical teams to translate complex contractual mandates into actionable solutions within the ServiceNow framework.

Requirements

Candidates must have 5+ years of experience in project delivery or business analysis, with a strong background in public sector or highly regulated environments. Proficiency in ServiceNow, Agile methodologies, and exceptional stakeholder management skills are essential for this role.

Skills

Business Analysis
ServiceNow
Project Delivery
Stakeholder Management
Process Improvement
Agile
Waterfall
Public Sector
Requirement Definition
Change Management
Workshop Facilitation
Risk Management
Governance
Workflow Design
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Business Consultant
Service Delivery
ServiceNow
NSI Roadmap
Public Sector
E2E Delivery
Service Portal
Business Analysis
Agile
Waterfall
RBAC
SLA
Governance
Compliance
Data Sovereignty
Change Adoption
ITIL
Lean Six Sigma
Project Management
Stakeholder Management
Workflow Redesign
Operational Readiness
Epics
User Stories
Strategic Planning

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