Customer PreSales Solutions Architect- Wholesale Solutions

Description

Empowering our partners to make the world a better place, together

TELUS Partner Solutions connects domestic and international facilities based and virtual over-the-top services providers to TELUS' award-winning network and empowers resellers with a portfolio of industry-leading solutions purpose-built to help grow their technology and communications businesses.

The role: Customer Solutions Architect (CSA)

We are seeking a Customer Solutions Architect (Sales Engineer) to prime pre-sales solutioning across our data, voice, mobility, and IoT portfolios and, drive success and experience post sales. As a trusted advisor, you will combine technical expertise with a consultative, customer-first approach - simplifying complex solutions and translating them into real business value. You will partner closely with Sales Executives to design scalable, customer-centric solutions that drive top-line growth, cross-sell opportunities, and faster contract-to-cash execution.

What you’ll do

• End-to-End Solutioning: Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)
• Consultative Technical Leadership: Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiences
• Sales Partnership & Growth Enablement: Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisor
• Customer Relationship & Experience: Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunities

Qualifications

What you bring, The technical edge:

• 3–7+ years of experience in telecommunications or technical pre-sales
• Strong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions
• Preferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environments

Expertise in the following core areas:

• Data Networking: Deep knowledge of IP networking (BGP, routing, switching), MPLS, L2PN, DWDM, Wavelength, and WAN technologies
• Voice: Strong background in SIP, VoIP, trunking,Toll Free, and SMS messaging
• Wireless: Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM, and mobility ecosystems
• Experience working with or integrating RESTful APIs
• Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)

The Soft Skills:

• Customer-Focused Mindset: A strong passion for building lasting relationships and consistently putting the customer first in all solutioning and interactions
• Consultative Leadership: Confident in leading discussions, presenting, influencing outcomes, and simplifying complex ideas into clear, compelling narratives
• Bilingual Excellence: Fluency in both English and French is required/preferred

Who is TELUS? We’re a people-focused, customer-first, purpose-driven team who work together every day to innovate and do good. We prioritize the whole person with a wellbeing spending account, flexible work options, daily fitness, and active Talent Resource Groups. At TELUS, inclusive collaboration and psychological safety are core to our operations. We value development as much as results, offering clear paths for our team members to advance into larger portfolios or leadership roles. Together we are making the future friendly by improving lives through our technology solutions, living a culture of innovation by solving complex problems and creating remarkable human outcomes in an increasingly digital world.

As a valued member of our team, we are committed to providing opportunities that ignite your personal potential, leverage your unique skills and ambitions, and support where you want to go next.