Medical Office Assistant

Description

Location: On-site at TELUS Sky - 685 Centre St S, Calgary, AB
Status and Schedule: Temporary 1 year replacement / Monday to Friday - 8:00 am to 4:30 pm or 8:30 am to 5:00 pm

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. Our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion? Let's create a healthier future, together!

Our Team and What We'll Accomplish Together

As a Medical Office Assistant in our Calgary TELUS Health Care Center, you'll serve as the first point of contact and central hub for clients seeking health and wellness support. Your warmth, professionalism, efficiency, and attention to detail directly shape their experience - and their willingness to engage in care.

You'll work alongside a collaborative team of multidisciplinary healthcare professionals, coordinating care and ensuring clients feel welcomed, supported, and informed at every step of their health journey. In this fast-paced environment, you'll embody TELUS Health's commitment to accessibility, respect, and compassionate care - making a tangible difference in client satisfaction and health outcomes.

What You'll Do

In a typical week, you'll balance multiple priorities across appointment management, client-facing support, and administrative operations:

Appointment Management & Coordination

• Schedule client appointments and arrange specialist consultations, ensuring optimal clinic flow
• Navigate incoming phone calls and manage appointment requests with accuracy and warmth
• Coordinate follow-up consultations and communicate appointment details clearly to clients
• Proactively contact clients to remind them of required tests, examinations, and follow-up care

Reception & Client Support

• Greet clients warmly as they arrive; ensure the front desk is welcoming and professional
• Prepare clients for tests and examinations; answer questions and ease any concerns they may have
• Connect with clients in a genuine way, supporting continuity of care and their sense of being known
• Maintain a friendly, professional demeanor with clients, colleagues, and visitors at all times,  while safeguarding client confidentiality with integrity and care.

Medical Records & Administrative Operations

• Update and maintain medical records with accuracy and attention to detail
• Manage Electronic Medical Record (EMR) systems and ensure data integrity
• Provide general office administrative support - filing, document management, supply ordering

Qualifications

What You Bring

Healthcare & Medical Knowledge

• Secondary Diploma or equivalent
• Minimum 2 years of healthcare experience (clinical, administrative, or direct patient care)
• Familiarity with medical terminology and healthcare protocols
• Proficiency with Electronic Medical Record (EMR) systems - ability to navigate platforms confidently, enter information accurately, and maintain data integrity

Core Competencies

• Ability to manage multiple priorities simultaneously - You can answer phone lines, schedule appointments, and greet walk-in clients
• Excellent written and verbal communication skills - You explain appointment details, test preparation, and follow-up care clearly to diverse clients
• Professional, calm demeanor under pressure - You remain patient, kind, and solution-focused during high-volume clinic periods
• Strict commitment to confidentiality - You understand and follow privacy regulations and treat client information with absolute integrity
• Exceptional organizational skills - You manage scheduling systems, follow-up tasks, and client communication

Technical Skills

• Proficiency with Microsoft Word and email systems
• Comfort learning new software and systems quickly

Great-to-haves

• Medical Office Assistant Certification
• Advanced knowledge of Microsoft Excel or other data management tools