Senior Project Manager, Payvider Operations

Description

Our team and what we'll accomplish together

As a Senior Project Manager on the TELUS Health Payvider Operations Project Management team, you'll lead complex, high-stakes healthcare system implementations that directly impact customers across Canada. You’ll manage large-scale projects in our Electronic Medical Records (EMR) space, Health Benefits Management initiatives, and/or Pharmacy system deployments, working independently to drive projects from business case and project charter through project planning with flexibility to develop your own framework. Your leadership will be critical for successful project delivery, working alongside a collaborative, values-driven team committed to continuous improvement and excellence.

What you'll do

• Lead complex projects in our Payvider Operations portfolio - whether EMR, Health Benefits Management, or Pharmacy system implementations; working independently but overseeing a team to develop project charters, creating business cases, managing schedules, budgets, and risk with minimal supervision while escalating strategically when needed

• Present to senior leadership with confidence and clarity, translating complex technical and project information into actionable insights that drive decision-making across client and internal stakeholders

• Manage diverse, matrixed project teams (Business Analysts, Data Analysts, Clinical teams, Communications, vendors) through facilitation and mentorship, ensuring alignment across internal TELUS teams and external client organizations

• Champion standardized project management methodologies, tools, and collaborative platforms while driving delivery excellence and mentoring functional team members

• Manage and analyze complex reporting and ensure implementations deliver tangible benefits to TELUS Health and customers

• Develop highly effective project communications (infographics, briefing notes, executive reports) tailored to diverse audiences, from client-facing comms to executive leadership/Steerco updates

Qualifications

What you bring

• Bachelor's degree in Business, Computer Science, Healthcare, or a related field

• Project Management Professional (PMP) certification

• Minimum 5+ years of progressive project management experience with demonstrated expertise in project management principles, tools, and methodologies

• Minimum 5+ years leading large-scale, complex healthcare system implementations (EMR, clinical systems, health benefits platforms) through full project lifecycle including sustainability planning

• Proven ability to work independently with minimal supervision, managing multiple competing priorities under pressure and meeting firm deadlines

• Advanced proficiency in healthcare system implementations with demonstrated understanding of health systems, operational complexity, and patient care impact

• Strong leadership skills including decision-making, influencing without formal authority, and managing stakeholder expectations in matrixed environments

• Demonstrated expertise in managing ambiguity and applying change management and systems thinking methodologies

• Ability to communicate complex information clearly to diverse audiences - from clinical staff to senior leadership

Great-to-haves

• Graduate degree in Business Administration, Healthcare Management, or a related field

• Advanced training or certification in change management and implementation science

• Bilingual capability (English and French)

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.