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Added 14 mins ago
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Principal Mechanical Engineer
Worley
Calgary, AB · Edmonton, AB
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 14 mins ago
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Principal Piping Engineer
Worley
Calgary, AB · Edmonton, AB
- Full-time
Demonstrated experience acting as a piping discipline lead on medium to large, technically complex projects.
Added 14 mins ago
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Senior Buyer
Worley
Oakville, ON
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 14 mins ago
F
Lead Building Services Design Engineer
Fluor
Vancouver, BC
- Full-time
This is the Lead position on assigned projects or performs engineering assignments of any complexity and perform all or some of the following:
Added 14 mins ago
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Principal Designer- Material Handling
Fluor
Calgary, AB
- Full-time
…work on projects of varying locations in both a supporting and lead role capacity. The position relies primarily on established policies, procedures, and applicable work practices to make…
Added 14 mins ago
F
Principal Process Engineer - Power Projects
Fluor
Calgary, AB
- Full-time
…will develop and optimize competitive plant configurations, lead process engineering execution, advise clients and project teams, and help shape practical, lean execution strategies for…
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Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
Montreal, QC
- Full-time
…et de produit évolutives qui donnent vie à des expériences client sécurisées, fiables et…
Added 14 mins ago
S
DCN Project Cost Analyst
SLB
Calgary, AB
- Full-time
Resolve client invoice queries, rejections, or disputed items promptly, and keep a record of all adjustments.
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BUSINESS ADVISOR, ARTIFICIAL INTELLIGENCE, Advisory Services - Calgary
BDC
Calgary, AB
- Full-time
…model development, ensuring AI initiatives are aligned with client strategy, data maturity, and operational realities…
Added 14 mins ago
S
Home Share Assistant
Strive
Coquitlam, BC
- Full-time
Strive’s Mission is “To partner with individuals of diverse abilities to lead healthy, fulfilling lives by providing a foundation of support.”
Added 28 mins ago
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Senior Oracle DBA
Tech Talent International
Toronto, ON
- $73 to $75 CAD / hour
- Contract
…currently hiring a Senior Oracle DBA for our global consulting…
Added 28 mins ago
PT
Senior Technician - Security
Paladin Technologies
AB · Edmonton, AB
- Full-time
…alternative solutions as needed to complete installations to client…
Added 29 mins ago
I
Client Solutions Lead
Insight
Montreal, QC
- Full-time
The Client Solutions Lead (CSL) is an expander role responsible for growing Insight’s Services footprint within assigned districts and executing the district Services plan. Partnering with…
Added 29 mins ago
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Conseiller(ère) principal(e) à la transformation
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
…de l’organisation. Votre travail aura un impact direct sur l’expérience des employés, l’efficacité organisationnelle et la réussite durable de la croissance de Hitachi…
Added 29 mins ago
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Video Lead
Foundation
Remote, Canada
- $88,000 to $110,000 CAD / year
- Full-time
- Remote
Client education and sales support. You run working sessions for clients and join pitches where your expertise wins the deal.
Added 43 mins ago
CC
Bilingual Technical Pre-Sales Consultant-Hybrid
Canon Canada
Quebec, QC
- $71,300 to $82,000 CAD / year
- Full-time
Strategic Discovery: Lead deep-dive discovery sessions with prospective clients to uncover operational pain points and document current-state workflows.
Added 43 mins ago
R
TV and Digital Sales Representative – Business Development (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
Bachelor’s degree in administration or related field, or equivalent experience.
Added 43 mins ago
MC
SAP OTC Service Delivery Manager – Projects & Enhancements (36082)
Myticas Consulting
Toronto, ON
- Contract
The client is a global software company that develops and sells information management software. The client has a backlog of pending enhancements and is currently resource constrained,…
Added 43 mins ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Our client, an established manufacturing organization, is seeking an experienced Microsoft Dynamics 365 Finance Functional Consultant to provide hands-on support during an active Dynamics…
Added 43 mins ago
MC
Senior Manager, Data Governance (36122)
Myticas Consulting
Toronto, ON
- Full-time
Our client is an established financial services organization providing a range of consumer financial products and services, including lending, money transfers, and payment solutions. With a…
Added 43 mins ago
U
Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
Montreal, QC
- Full-time
…et de produit évolutives qui donnent vie à des expériences client sécurisées, fiables et…
Added 43 mins ago
B
Senior Databricks Data Platform Engineer
Brillio
Canada
- Contract
Own the architecture, configuration, and lifecycle of client's Databricks environments across development, test, and production, including workspaces, account-level settings, networking,…
Added 43 mins ago
J
DevOps Technical Lead / Architect - Azure & Terraform
Jobgether
Canada
- $150,000 to $165,000 CAD / year
- Full-time
Lead the platform engineering team and collaborate with client technology leadership to define and deliver long-term platform improvement initiatives alongside ongoing development requests.
Added 43 mins ago
J
Civil Engineer - Design and Project Management
JobsMedia.io
Montreal, QC
- Full-time
…of earth? Reporting to the department head, you will act as lead designer and project manager. You will manage urban infrastructure projects from start to finish: needs assessment,…
Added 43 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
The successful candidate will own technical delivery for complex modules, client workstreams, implementation areas, or engineering squads. You will translate complex business and banking…

TELUS

Senior Technology Consultant

Montreal, QC, H3B 1S6, Canada
Quebec, QC, Canada
Rimouski, QC, Canada

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Job details

Apply by: Nov 19, 2026
Experience: Significant experience designing and deploying contact centre solutions, typically 7+ years, including senior or lead technical roles (or equivalent experience)
Posting language: English
Posted: Nov 4, 2026

Original job description

Description

Our team and what we'll accomplish together

Our CCAT team designs and deploys contact centre solutions that help TELUS customers connect with the people who serve them. We work across Cisco Webex Contact Center, Cisco UCCX and Avaya platforms, bringing together voice, IVR, omnichannel, workforce optimization and analytics. The market changes fast, and we thrive on learning new technology as it arrives. As a Senior Technology Consultant, you'll lead projects from first conversation to go-live, with the autonomy to shape solutions and the chance to grow alongside the technology.

What you'll do

Lead contact centre projects from discovery through design, deployment and go-live, so customers get solutions that meet their needs
Conduct discovery sessions and needs analyses with customers and sales teams to identify business and technical requirements
Design voice, IVR, omnichannel on Cisco Webex Contact Center, Cisco UCCX and Avaya platforms
Write clear Scope of Work documents and functional specifications that accurately describe each proposed solution
Partner with account teams to shape client proposals, present solutions through presentations and whiteboard sessions, and contribute to RFP responses
Mentor team members on technical delivery and share knowledge as platforms evolve
Explore new technology releases and apply them to customer solutions, often with limited prior product knowledge

Qualifications

What you bring

Fluent French (written and spoken) and working proficiency in English for collaborating with colleagues and customers across Canada
Significant experience designing and deploying contact centre solutions, typically 7+ years, including senior or lead technical roles (or equivalent experience)
Hands-on experience with Cisco contact centre platforms, ideally Cisco Webex Contact Center, including skill-based routing, IVR, CTI and reporting
Experience with call flows, configuration and scripting, such as Cisco Unified Script Editor
Working knowledge of telephony and network fundamentals, including LAN, WAN, SIP and databases
Proven ability to lead projects from start to finish with limited supervision
Demonstrated ability to learn new technologies quickly, even with limited prior product knowledge
Clear communication skills to explain technical solutions to customers, sales teams and senior leaders
University degree or equivalent experience

Great-to-haves

Experience designing contact centre solutions on Avaya platforms
Cisco or Avaya contact centre certifications
Experience with speech analytics or omnichannel solutions (email, webchat, social media)

Intermediate knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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More about this job

Responsibilities

Lead contact centre projects from discovery through design, deployment, and go-live to ensure customer requirements are met. Partner with account teams to shape proposals, mentor team members, and stay current with evolving technology releases.

Requirements

Requires 7+ years of experience in designing and deploying contact centre solutions, specifically with Cisco platforms. Candidates must be fluent in French and possess working proficiency in English, along with a university degree or equivalent experience.

Skills

Cisco Webex Contact Center
Cisco UCCX
Avaya
Voice
IVR
Omnichannel
Workforce optimization
Analytics
Technical project leadership
Scope of work documentation
Telephony
LAN
WAN
SIP
Database management
Scripting

Visa sponsorship

Not detected in the job text

Keywords

Cisco Webex Contact Center
Cisco UCCX
Avaya
Contact Centre
IVR
Omnichannel
Voice
Workforce Optimization
Analytics
Skill-based Routing
CTI
Reporting
Cisco Unified Script Editor
Telephony
LAN
WAN
SIP
Database
Project Management
Scope of Work
RFP
Technical Consulting
Speech Analytics
Software
Network Fundamentals

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