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Added 1 hour ago
RT
Applications Architect - Senior
Russell Tobin
Toronto, ON
- $96.15 CAD / hour
- Full-time
The candidate will work under the direction of the Project Manager and the Senior Manager and is required to work with various project teams to delivery the solutions following all…
Added 7 hours ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
You will work closely with technical specialists, solution architects, project delivery teams, and company leadership to develop commercially viable proposals that align client requirements…
Added 9 hours ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
Develop SharePoint lists, libraries, pages, content types, permission models, workflows, and integration components as per project standards.
Added 10 hours ago
MP
Data Transformation Specialist
Manitoba Public Insurance
Winnipeg, MB
- Full-time
Reporting to the Manager, Data Science & Operations, the Data Transformation Specialist will help build, scale, and maintain MPI’s business intelligence and data science platform. The role…
Added 12 hours ago
B
Senior Database Administrator
BuzzClan
ON · Ontario, Canada
- Contract
Manage structured and unstructured data environments while supporting integration between cloud databases and legacy on-premises enterprise systems.
Added 13 hours ago
SL
Business Development Manager – Technology & Data Solutions
Saint Laurent Consulting
Calgary, AB
- Full-time
Our client is seeking an experienced and results-driven Business Development Manager to drive new business growth and expand its presence across the technology, IT consulting, cloud…
Added 16 hours ago
EE
Senior Manager, Software Development & Architecture
Equinox Engineering Ltd.
Calgary, AB
- Full-time
As a Senior Manager, Software Development & Architecture, you will be responsible for leading software development strategy, architecture, governance, and delivery across the organization.…
Added 18 hours ago
A
Senior Front-End Web Developer
Accenture
Toronto, ON
- Full-time
…around you up to your standard. Clients rely on you directly for project plans and scope, not just delivery, and you're comfortable being the senior or lead voice in the room when there's…
Added 20 hours ago
Senior Cloud Platform Analyst
Government of Alberta
Edmonton, AB
Reporting to the Senior Manager, Cloud Platform Enablement Team, the Senior Cloud Platform Analyst leads the design, implementation, integration, operation, and continuous improvement of…
Added 1 day ago
RH
Senior Manager Analytics
Robert Half
Mississauga, ON
- $70 to $95 CAD / hour
- Contract
Work Arrangement: Hybrid, with 4 days per week onsite
Added 1 day ago
Manager, Global Benefits
Geotab
Canada
…objectives, integrating AI and data-driven tools to modernize program delivery, and supporting organizational growth through M&A activity. The Global Benefits Manager leads a team of…
Added 1 day ago
C
SR Guidewire Analyst/Scrum master- Onsite
Cognizant
Toronto, ON
- Full-time
Scrum Master / Agile Delivery Manager – Guidewire
Added 1 day ago
I
Software QA Engineer II
Infoblox
Burnaby, BC
- Full-time
Create and validate integration mechanisms with network controllers, cloud service providers, virtualization platforms, and containerized or orchestrated environments
Added 1 day ago
K
Senior Manager, ERP Advisory & Business Transformation
KPMG
ON · Toronto, Ontario
- Full-time
…governance, organizational readiness, controls, reporting, data, integration, cloud, and AI-enabled…
Added 1 day ago
BH
Product Owner – SAP SuccessFactors (HR Technology)
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
…risk, operational stability, compliance, technical health and delivery…
Added 1 day ago
BH
Senior SAP Functional Solution Architect / Solution Lead
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
This role is categorized as an IT Project Manager 2 at BC Hydro. - A comprehensive benefits package - A minimum of 15 paid vacation days - A lifetime pension - Flexible work model,…
Added 1 day ago
S
Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
…listeners, backend pools, custom rules, and TLS, as well as Traffic Manager profiles for multi-region routing and…
Added 1 day ago
MM
Full Stack Developer
Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Teamwork, strong verbal and written communication skills and a dedication to purpose are must haves
Added 1 day ago
CO
Application Analyst
City of Burlington
SIMS Square
- Full-time
Reporting to the Manager, Digital Applications, the Application Analyst is responsible for the implementation, support, and continuous improvement of corporate and departmental business…
Added 1 day ago
Senior Manager, Corporate Security
D2L
Kitchener, ON
The Senior Manager, Corporate Security leads the corporate security function and its day-to-day operations and owns the corporate security roadmap. This role is accountable for protecting…
Added 1 day ago
DELIVERY MANAGER, CRM & ERP SOLUTIONS
Green Shield Canada
Toronto, ON
We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting…
Added 1 day ago
G
Delivery Manager, CRM & Enterprise Applications
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting…
Added 1 day ago
DI
Engineering Manager
DBSync Inc
Remote, Canada
- Full-time
- Remote
Must have successfully delivered at least two projects end-to-end · Must have a minimum of 8-10 years of experience demonstrating required skills and competencies in engineering
Added 2 days ago
C
Manager, Engineering
Cvent
Fredericton, NB
- Full-time
We’re looking for a hands-on Engineering Manager to lead one or more Registration sprint teams - someone who combines strong people leadership with technical credibility. You will be…
Added 2 days ago
SC
Technical Assignment Roster: Senior Full-Stack Contractor (React / Node / GCP)
Spareminds Consulting Services Inc
Toronto, ON
- Contract
Focus: Modern Jamstack architecture, headless CMS integration, AI-accelerated development, cloud-native microservices, and automated CI/CD delivery pipelines.

Closed listing

Temenos

Head of SaaS Operations

Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Temenos

Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

VALUES

Care About Transforming The Banking Landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets.

THE ROLE

As Regional Operations Lead for Regions Bank, you will be the single operational owner for the account through go-live and into steady-state service. You will provide one clear point of accountability for the client, coordinate the Temenos account team and mobilise the wider organisation to resolve issues quickly, anticipate emerging risks and build customer trust.

The immediate priority is to lead the day-to-day operating rhythm around go-live, including an “operate as if live” dress rehearsal and a coordinated swarm model for critical issues. You will connect customer-facing leadership with the right SaaS, application, data and infrastructure expertise, ensuring that ownership remains clear while technical specialists provide the necessary depth.

As the account stabilises, the role is intended to codify a repeatable operating playbook and provide a foundation for scaling the model across the Americas. The wider Americas remit is a direction of travel and not yet a committed mandate.

OPPORTUNITIES

Customer and Operational Leadership

Act as the named operational owner and primary day-to-day customer contact for Regions Bank, replacing fragmented ticket ownership with clear accountability.
Lead the customer-facing operating rhythm through go-live and stabilisation, with a strong focus on judgement, structure, transparency and trust.
Keep operational issues at the appropriate working level by driving timely decisions, clear escalation and coordinated execution.
Anticipate the next operational risk, communicate early and enable the client and Temenos teams to act before service is affected.
Go-live and Service Readiness
Own day-to-day readiness through go-live, including an “operate as if live” dress rehearsal before the production date.
Establish a fast, coordinated swarm response for critical issues, bringing together the right operational and technical resources.
Drive closure of material operational gaps, including proactive “yellow” monitoring, engineering coverage aligned to US hours, deeper root-cause reviews and greater deployment automation.
Ensure actions, risks, dependencies and decisions are tracked visibly so that nothing is lost between teams.

End-to-end Ecosystem Ownership

Build a working understanding of the broad integration landscape between Regions and the Temenos core.
Rapidly triage whether an issue sits within Temenos, the application, data, infrastructure or the wider ecosystem, and route it to the accountable team.
Navigate the Temenos organisation effectively, removing internal barriers and maintaining momentum across matrixed teams.
Account Team Leadership
Lead and coordinate the Regions-facing account team, creating one joined-up plan and one clear client narrative.
Partner with technical architects who provide deep SaaS and application expertise for genuinely technical issues.
Work closely with the delivery project manager or Service Delivery Manager to maintain status, actions, dependencies and follow-through.
Clarify decision rights and escalation paths across the account team and the wider Temenos organisation.

Operating Playbook and Americas Scale-up

Create the operating playbook for a large strategic account, covering monitoring standards, the swarm and incident model, dress-rehearsal readiness and escalation paths.
Prove the model on Regions Bank, capture lessons learned and turn them into a repeatable asset.
As the remit develops, apply the model across Americas customers and help shape the regional operational engines.

Skills

Proven leadership of complex enterprise or banking technology operations, ideally through implementation, go-live and early-life support.
Strong customer-facing judgement, with the credibility to build trust, communicate transparently and lead through high-pressure situations.
Experience coordinating incident response, service readiness, operational risk and root-cause follow-through across multiple teams.
Ability to lead effectively in a matrix, establish clear accountability and mobilise technical and non-technical stakeholders without relying on direct reporting lines.
Sufficient SaaS, application and infrastructure understanding to frame issues, challenge constructively and engage the right specialists; the role is not expected to be the deepest technical expert.
Excellent prioritisation, written communication and executive stakeholder management skills.
Knowledge of Temenos products, SaaS operations and organisational networks would be highly advantageous.
Experience developing repeatable operational standards or playbooks and scaling them across customers or regions.

SUCCESS MEASURES

One clearly recognised operational owner and one joined-up account operating rhythm for Regions Bank.
A controlled go-live and stabilisation period, supported by a completed dress rehearsal, visible readiness criteria and effective escalation.
Critical issues mobilised through a coordinated swarm, with clear ownership, communication and root-cause follow-through.
Material operational gaps tracked to closure, including monitoring, support coverage, deployment automation and service resilience improvements.
A documented, usable operating playbook proven on Regions and ready to be generalised for the wider Americas.
Improved customer confidence through early warning, transparent communication and evidence of sustained operational improvement.

ROLE PARAMETERS

Full-time employee role.
Immediate focus on Regions Bank through go-live and the first months of stabilisation.
Customer-facing operational leadership role, supported by technical architects for specialist depth.
Potential future evolution into a broader Americas operations leadership remit, subject to organisational confirmation.

SOME OF OUR BENEFITS Include

Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
Family care: 4 weeks of paid family care leave
Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
Study leaves: 2 weeks of paid leave each year for study or personal development

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About employer

More about this job

Responsibilities

Serve as the primary operational owner and day-to-day customer contact for Regions Bank, leading go-live readiness, stabilization, incident response, and coordination across customer-facing and technical teams. Develop and prove a repeatable operating playbook for the account, with potential to support broader operations across the Americas.

Requirements

Requires proven leadership of complex enterprise or banking technology operations, including implementation, go-live, or early-life support, and the ability to coordinate incident response, service readiness, and operational risk across teams. Candidates should demonstrate strong customer-facing judgment, matrix leadership, stakeholder communication, and sufficient SaaS, application, and infrastructure knowledge to engage technical specialists.

Skills

Banking Technology Operations
Go-Live Readiness
Incident Response
Operational Risk Management
Root-Cause Analysis
SaaS Operations
Application and Infrastructure Knowledge
Matrix Leadership
Stakeholder Management
Escalation Management
Service Readiness
Operational Playbook Development
Executive Communication
Prioritization

Benefits

Maternity Leave
Civil Partnership Leave
Paid Family Care Leave
Recharge Days
Paid Study Leave

Visa sponsorship

Not detected in the job text

Keywords

SaaS Operations
Banking Technology
Regions Bank
Go-Live
Service Stabilization
Dress Rehearsal
Incident Response
Swarm Model
Operational Readiness
Proactive Monitoring
Root-Cause Analysis
Deployment Automation
Service Resilience
Application Integration
Data Operations
Infrastructure Operations
Escalation Paths
Customer Trust
Account Leadership
Matrixed Teams
Operational Playbook
Americas Operations
Temenos

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Jobs in Canada