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Added 7 mins ago
IM
Workforce Initiatives Coordinator
International Minerals Innovation Institute
Saskatoon, SK
- Full-time
…working with IMII members and external interested parties (service providers) on the development of project plans, timelines, and budgets, as well as coordinating with internal and external…
Added 7 mins ago
MN
Community Responder (Casual)
Mi'kmaw Native Friendship Centre
Windsor, NS
- $27 to $32 CAD / hour
- Part-time
Reports To: Project Director, CIAO Project Coordinator
Added 7 mins ago
CO
Administrative Assistant 3 - Front Desk
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, the position is responsible for general reception and administration duties for the Saint John Police Force as…
Added 7 mins ago
D
Care Coordinator
Dialogue
Canada
- Full-time
Dialogue is looking for a Care Coordinator to join our team in order to improve the well-being of our members and meet the administrative needs of our healthcare team. In this hybrid role,…
Added 7 mins ago
D
Care Coordinator
Dialogue
Montreal, QC
- Full-time
Dialogue is looking for a Care Coordinator to join our team in order to improve the well-being of our members and meet the administrative needs of our healthcare team. In this hybrid role,…
Added 7 mins ago
RV
Coordinator
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…Manager of People Health, Safety and Wellbeing (PHSW), the Coordinator provides safety and wellbeing support to assist with creating and promoting a physically and psychologically safe…
Added 7 mins ago
PF
Logistics Coordinator
Prime Freight Logistics
Montreal, QC
- Full-time
Added 7 mins ago
C
Field Technical Lead - BAS
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
Added 7 mins ago
BD
Building Handover & Resident Services Coordinator
Bucci Developments
Vancouver, BC
- Full-time
…coordinate deficiency inspections, resident move-ins, warranty service, and maintenance requests while delivering an exceptional customer service…
Added 8 mins ago
KF
HSEQ Coordinator
Keller Foundations, Ltd.
Halton Hills, Ontario
- Other
Keller is currently seeking a HSEQ Coordinator to join our regional team in Acton, ON.
Added 8 mins ago
Interim Manager
Sephora
Edmonton, AB
…a specific Sephora store location. You will support in all service-related areas such as the Beauty, Skincare and Fragrance Studio (as applicable) and classes within the…
Added 21 mins ago
FC
Program Lead, Enterprise CRM (Higher Education)
Fanshawe College
London, ON
- Full-time
…CRM (Higher Education) supervises the Advancement Services Coordinator for the duration of the contract and coordinates cross-functional CRM work across academic, administrative,…
Added 36 mins ago
V|
Administrative Assistant (6:30am-3pm)
Veolia | North America
AB · Edmonton, AB
- Full-time
The Administrative Assistant serves as the primary coordinator for end-to-end order management, ensuring seamless execution from initial order entry through final delivery. This role acts…
Added 36 mins ago
T(
Operations Coordinator - Part Time
TEN (Transportation Equipment Network)
Mississauga, ON
- Part-time
…information is obtained and processed in order to provide customer service…
Added 36 mins ago
T(
Bilingual Incident Coordinator
TEN (Transportation Equipment Network)
Moncton, NB
- Full-time
The Incident Coordinator, specializing in breakdown service, provides critical support to customers facing vehicle breakdowns, ensuring timely assistance and effective solutions. This role…
Added 36 mins ago
CG
Intermediate Analyst, Logistics (Nuclear)
Calian Group
Tiverton, NS
- Full-time
Serve as the primary coordinator and point of contact for IronSight-related logistics activities, supporting adherence to established processes and governance requirements.
Added 36 mins ago
R|
Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…research studies. The EndoCARES MUHC clinic is a subspecialty service for complex, multi-organ endometriosis and serves to offer not only a multidisciplinary approach to the condition, but…
Added 37 mins ago
CG
Intermediate Analyst, Logistics (Nuclear)
Calian Group
Kincardine, ON
- Full-time
Serve as the primary coordinator and point of contact for IronSight-related logistics activities, supporting adherence to established processes and governance requirements.
Added 37 mins ago
TC
Operations Coordinator - Part Time
TEN Canada
Mississauga, ON
- Part-time
…information is obtained and processed in order to provide customer service…
Added 37 mins ago
V|
Administrative Assistant (6:30am-3pm)
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
The Administrative Assistant serves as the primary coordinator for end-to-end order management, ensuring seamless execution from initial order entry through final delivery. This role acts…
Added 37 mins ago
IS
Service Coordinator/ Coordonnateur(trice) De Service
InVision Staffing Services Inc.
Laval, QC
- $65,000 to $80,000 CAD / year
- Full-time
…pressure technology worldwide. They are actively seeking to hire a Service Coordinator to join their growing team. The individual will be responsible for the coordination of activities and…
Added 37 mins ago
TC
Bilingual Incident Coordinator
TEN Canada
Moncton, NB
- Full-time
The Incident Coordinator, specializing in breakdown service, provides critical support to customers facing vehicle breakdowns, ensuring timely assistance and effective solutions. This role…
Added 37 mins ago
GE
Project Manager
GFL Environmental Inc.
Mississauga, ON
- Full-time
…to operations personnel, supports site management as a site coordinator, and ensures the highest…
Added 37 mins ago
CQ
Coordonnatrice ou coordonnateur aux communications / Communications Coordinator
CATALIS Québec
Montreal, QC
- Full-time
Reporting to the Communications Manager, the Communications Coordinator contributes to the development, implementation and monitoring of CATALIS Quebec’s communications and marketing…
Added 37 mins ago
H
Leasing Coordinator
Hays
Vancouver, BC
- Full-time
We are working with an established real estate organization in Vancouver to recruit a Leasing Coordinator to join their residential property team. They provide rental housing within a…

TEN Canada

Bilingual Incident Coordinator

Moncton, NB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Summary:

The Incident Coordinator, specializing in breakdown service, provides critical support to customers facing vehicle breakdowns, ensuring timely assistance and effective solutions. This role involves coordinating with TEN locations and preferred vendors, providing troubleshooting guidance, and delivering empathetic, solutions-oriented service to resolve breakdown-related issues. The TEN Care Incident Coordinator plays a key role in managing the customer journey, ensuring each touchpoint is engaging, efficient, and impactful. A successful Incident Coordinator enhances customer satisfaction, fosters loyalty, and contributes to customer retention across Canada!

Duties/Responsibilities:

Act as the first point of contact for customers experiencing breakdowns.
Dispatch roadside assistance services and track progress until the issue is resolved.
Troubleshoot issues over the phone and/ or email when possible and advise on the next steps.
Document all interactions and maintain accurate records of breakdown incidents.
Utilize internal portal to upload breakdown documentation.
Communicate with contacts at TEN locations to dispatch service trucks within 50 miles of a TEN location.
Ensure customers' safety and satisfaction throughout the breakdown resolution process.
Use the vendor network to assign a "preferred" vendor to each incident. Maintain professional communication with the vendor until there is a resolution and provide a TEN reference number at the initial report.
Collaborate with internal teams to address any additional customer needs or follow-up.
Act as a liaison between the customers, vendors, and TEN locations.
Maintain a call quality score of 85% or higher.

Required Skills/Abilities:

Previous customer service experience, especially in crisis management or breakdown support, is a plus.
Bilingual in French and English
Ability to think quickly, stay calm under pressure, and handle stressful situations effectively.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and the ability to think on your feet.
Empathy and a customer-first approach to service.

Supervisory Responsibilities:

None

Physical Requirements:

Ability to sit for extended periods while using a computer and phone.
Ability to type and use a keyboard and mouse for long periods.
Clear and effective verbal communication, including talking on the phone for extended durations.
Occasional lifting of office supplies or equipment (up to 10lbs).

Work Environment:

The position is based in a standard office setting
Shifts are Friday-Tuesday 9am-5:30pm (must be able to work every weekend)
The work area has a fast-paced, team-oriented atmosphere with frequent phone interactions.
Noise levels may vary, with occasional background noise from other team members and customer interactions.
Employees are expected to adhere to all health, safety, and company policies while maintaining a professional and respectful environment.

Don't miss out on an incredible opportunity to be a part of the growing TEN Team.

TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

As part of our recruitment process, we incorporate artificial intelligence (AI) tools to support the screening and assessment of candidates. These tools are used to enhance the overall candidate experience.

This posting is for an open position within our organization. If you are interested and meet the qualifications, please submit your application. We thank you for your application and interest; however, only those selected for further consideration will be contacted

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More about this job

Responsibilities

Serve as the first point of contact for customers experiencing vehicle breakdowns, troubleshoot issues, dispatch roadside assistance, and track incidents through resolution. Coordinate with vendors and TEN locations, document interactions, and ensure customer safety and satisfaction throughout the process.

Requirements

Bilingual fluency in French and English, strong communication and problem-solving skills, and the ability to remain calm and empathetic in stressful situations are required. Previous customer service experience, particularly in crisis management or breakdown support, is an asset.

Skills

Bilingual Communication
Customer Service
Crisis Management
Breakdown Support
Problem-Solving
Troubleshooting
Incident Coordination
Roadside Assistance Dispatch
Vendor Coordination
Customer Empathy
Written Communication
Verbal Communication
Recordkeeping
Time Management
Staying Calm Under Pressure

Visa sponsorship

Not detected in the job text

Keywords

Vehicle Breakdowns
Roadside Assistance
Incident Coordination
Customer Service
French
English
Troubleshooting
Vendor Network
Vendor Coordination
Dispatch
TEN Locations
Customer Journey
Customer Retention
Incident Documentation
Internal Portal
Call Quality
Crisis Management
Problem-Solving
Customer Satisfaction
Safety

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