Jobs in Canada

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Added 8 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 8 mins ago
CG
Dispatcher
Canadoor Garage Doors
Barrie, ON
- Full-time
Provide technicians with strong on-site job options to increase billable efficiency.
Added 8 mins ago
CG
Experienced Lead Garage Door Technician
Canadoor Garage Doors
Sudbury, ON · Greater Sudbury, ON
- Full-time
Minimum 3 years of garage door industry experience required
Added 8 mins ago
CG
Garage Door Apprentice
Canadoor Garage Doors
Barrie, ON
- Full-time
Support Technicians on job sites while learning hands-on skills
Added 8 mins ago
CG
Experienced Garage Door Technician
Canadoor Garage Doors
Barrie, ON
- Full-time
…communicate confidently with homeowners, and take ownership of each job from start to…
Added 23 mins ago
W
OMNI Customer Fulfillment Associate (PT)
Walmart
Medicine Hat, AB
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 23 mins ago
SC
store manager, Saint John, NB
Starbucks Coffee Company
Saint John, NB
- $59,400 to $78,450 CAD / year
- Full-time
Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.
Added 38 mins ago
E1
Entry-Level English Teacher (ESL) | No Experience Needed
English 1
BC · British Columbia, Canada
- Full-time
…finish your degree and looking for a full time entry-level opportunity? Are you a career changer, taking a gap year, or an experienced ESL teacher? Do you want to teach English abroad,…
Added 38 mins ago
E1
Hiring for 2027! Entry-Level English Teacher (ESL) | Visa Sponsored
English 1
Prince George, BC
- Full-time
Looking for a stable, full-time job abroad where you can teach English, gain international experience, and receive professional training- even if you’ve never taught before?
Added 38 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Chilliwack, BC
- Full-time
We are seeking a dedicated and collaborative physician to join our team in a unique job share arrangement. This role offers a balanced mix of clinical and hospital-based work, ideal for…
Added 38 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Chilliwack, BC
- Full-time
We are seeking a dedicated and collaborative physician to join our team in a unique job share arrangement. This role offers a balanced mix of clinical and hospital-based work, ideal for…
Added 38 mins ago
Q
FY27 Intern - Firmware Engineering Internship - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
If you choose to limit your data to "Only The Role I'm Applying For", it will restrict the opportunity for you to be considered across matching internship opportunities.
Added 53 mins ago
RB
Client Advisor
Royal Bank of Canada
Saskatoon, SK
- Part-time
…digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to…
Added 53 mins ago
RB
Financing Specialist
Royal Bank of Canada
Vancouver, BC
- Full-time
A unique opportunity for personal and professional growth
Added 53 mins ago
RB
Banking Advisor
Royal Bank of Canada
Temiskaming Shores, ON · Parry Sound, ON · North Bay, ON · Sundridge, ON · Gravenhurst, ON · Huntsville, ON · Bracebridge, ON · Kirkland Lake, ON · West Nipissing, ON
- Full-time
…digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to…
Added 53 mins ago
RB
Client Advisor
Royal Bank of Canada
Pincher Creek, AB
- Part-time
…digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to…
Added 53 mins ago
RB
Lead Business Systems Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
…intended to foster a workplace based on respect, belonging and opportunity for…
Added 53 mins ago
RB
Director, Corporate Engagement and Internal Identity
Royal Bank of Canada
Toronto, ON
- Full-time
Access to a variety of job opportunities across business.
Added 53 mins ago
RB
Investment & Retirement Planning Assistant
Royal Bank of Canada
Chilliwack, BC
- Part-time
…intended to foster a workplace based on respect, belonging and opportunity for…
Added 53 mins ago
RB
Senior Relationship Manager - Royal Distinction
Royal Bank of Canada
Toronto, ON
- Full-time
Joining our team will give you the opportunity to showcase your client-focused mindset and ability to identify and develop client centric solutions while being supported by a team committed…
Added 53 mins ago
RB
Client Advisor
Royal Bank of Canada
Temiskaming Shores, ON · Parry Sound, ON · North Bay, ON · Sundridge, ON · Gravenhurst, ON · Huntsville, ON · Bracebridge, ON · Kirkland Lake, ON · West Nipissing, ON
- Full-time
…digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to…
Added 53 mins ago
RB
Global Mobility Advisor
Royal Bank of Canada
Toronto, ON
- Full-time
…intended to foster a workplace based on respect, belonging and opportunity for…
Added 53 mins ago
RB
Financial Planner Investment and Retirement Planning
Royal Bank of Canada
Sault Ste. Marie, ON
- Full-time
…intended to foster a workplace based on respect, belonging and opportunity for…
Added 53 mins ago
RB
Investment and Retirement Planner Assistant
Royal Bank of Canada
Fort McMurray, AB
- Part-time
…intended to foster a workplace based on respect, belonging and opportunity for…
Added 53 mins ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Part-time
…digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to…

TEN (Transportation Equipment Network)

Bilingual Incident Coordinator

Moncton, NB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary:

The Incident Coordinator, specializing in breakdown service, provides critical support to customers facing vehicle breakdowns, ensuring timely assistance and effective solutions. This role involves coordinating with TEN locations and preferred vendors, providing troubleshooting guidance, and delivering empathetic, solutions-oriented service to resolve breakdown-related issues. The TEN Care Incident Coordinator plays a key role in managing the customer journey, ensuring each touchpoint is engaging, efficient, and impactful. A successful Incident Coordinator enhances customer satisfaction, fosters loyalty, and contributes to customer retention across Canada!

Duties/Responsibilities:

Act as the first point of contact for customers experiencing breakdowns.
Dispatch roadside assistance services and track progress until the issue is resolved.
Troubleshoot issues over the phone and/ or email when possible and advise on the next steps.
Document all interactions and maintain accurate records of breakdown incidents.
Utilize internal portal to upload breakdown documentation.
Communicate with contacts at TEN locations to dispatch service trucks within 50 miles of a TEN location.
Ensure customers’ safety and satisfaction throughout the breakdown resolution process.
Use the vendor network to assign a “preferred” vendor to each incident. Maintain professional communication with the vendor until there is a resolution and provide a TEN reference number at the initial report.
Collaborate with internal teams to address any additional customer needs or follow-up.
Act as a liaison between the customers, vendors, and TEN locations.
Maintain a call quality score of 85% or higher.

Required Skills/Abilities:

Previous customer service experience, especially in crisis management or breakdown support, is a plus.
Bilingual in French and English
Ability to think quickly, stay calm under pressure, and handle stressful situations effectively.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and the ability to think on your feet.
Empathy and a customer-first approach to service.

Supervisory Responsibilities:

None

Physical Requirements:

Ability to sit for extended periods while using a computer and phone.
Ability to type and use a keyboard and mouse for long periods.
Clear and effective verbal communication, including talking on the phone for extended durations.
Occasional lifting of office supplies or equipment (up to 10lbs).

Work Environment:

The position is based in a standard office setting
Shifts are Friday-Tuesday 9am-5:30pm (must be able to work every weekend)
The work area has a fast-paced, team-oriented atmosphere with frequent phone interactions.
Noise levels may vary, with occasional background noise from other team members and customer interactions.
Employees are expected to adhere to all health, safety, and company policies while maintaining a professional and respectful environment.

Don’t miss out on an incredible opportunity to be a part of the growing TEN Team.

TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

As part of our recruitment process, we incorporate artificial intelligence (AI) tools to support the screening and assessment of candidates. These tools are used to enhance the overall candidate experience.

This posting is for an open position within our organization. If you are interested and meet the qualifications, please submit your application. We thank you for your application and interest; however, only those selected for further consideration will be contacted

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the first point of contact for customers experiencing vehicle breakdowns, troubleshoot issues, dispatch roadside assistance or preferred vendors, and track incidents through resolution. Maintain accurate incident records, coordinate with TEN locations and internal teams, and ensure customers receive safe, empathetic, and effective support.

Requirements

Bilingual French and English communication skills are required, along with strong customer service, problem-solving, and written and verbal communication abilities. The role favors customer service experience, particularly in crisis management or breakdown support, and requires staying calm and empathetic under pressure.

Skills

Customer Service
Crisis Management
Breakdown Support
French-English Bilingual Communication
Verbal Communication
Written Communication
Problem-Solving
Troubleshooting
Empathy
Calm Under Pressure
Incident Coordination
Vendor Coordination
Roadside Assistance Dispatch
Documentation
Customer Retention

Visa sponsorship

Not detected in the job text

Keywords

Vehicle Breakdowns
Incident Coordination
Customer Service
Crisis Management
French
English
Roadside Assistance
Dispatch
Troubleshooting
Vendor Network
Preferred Vendors
TEN Locations
Customer Journey
Incident Documentation
Internal Portal
Customer Safety
Customer Satisfaction
Customer Retention
Call Quality Score
TEN Reference Number
Truck Transportation

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Work requirements

Jobs in Canada