Operations Coordinator - Part Time

Mississauga, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 21, 2026

Original job description

Job Title: Operations Coordinator

Department: Operations

Reports To: Operations Manager

Job Summary:

Oversees rental counter and administration to ensure streamlined and customer focused operations day to day. This position is also responsible for all yard activities including the check-in and check-out of trailers.

Duties/Responsibilities:

Every employee is expected to take care of their health and work safely at all times for themselves, their families and the safety of their coworkers
Understand and comply with our Core Values and company policies in everything you do
Oversee the trailer check-in and check-out procedures including working with the check-in staff. As required, check-in and check-out of all trailers.
Enter data of new rentals and all required documentation (ex. Rental Contracts) in Salesforce. Enter and maintain up to date and accurate data of trailer condition, including tires and T71 physical characteristics, in Series IV system. Ensure accurate and complete information is obtained and processed in order to provide customer service promised.
Maintain and document on site inventories of trailers and communicate findings to Operations team daily – primarily through Yard Checks.
Create cases for chargebacks from inbounds.
Update MVI and PM for sublet work orders as needed.
Complete Reefer checks and pre trips.
Assist with sub dealers yard checks and service.
Work closely with the Service Writer(s).
Track Service, “load and store” and other customer trailers in the YARD program as required
Keep records of transactions and of the number of customers visiting the rental counter
Dispatch trailers to customers, deliveries and pick-ups as required.
Liaise with the Service department to ensure trailers requiring repairs are processed.
Open and close rentals and leases. Review open and close reports and verify customer billing and rates.
Ensure Trailers and resources are available prior to booking appointments.
Reserve items for requested times and keep records of items rented.
Follow up to ensure customers have the right equipment/unit
Provide information about rental items, such as availability, operation or description of trailers to customers/sales/operations team through review of the STAT and RES reports, checking nationally for availability as required.
Answer and follow-up on all telephone inquiries from customers/sales/operations team regarding trailer inventory and receive orders.
Communicate card rental prices, policies and procedures to customers - refer any price adjustments to sales.
Accurately report customer turndowns.
Create work orders
Comply with and ensure compliance with the Company’s Health and Safety program including working in a safe and responsible manner.
Other duties as required.

Required Skills/Abilities:

Knowledge of trailer/transportation industry.
Intermediate computer skills.
Strong customer service skills.
Excellent organizational skills.
A team player that takes initiative and a learner attitude.

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More about this job

Responsibilities

Coordinate rental counter and yard operations, including trailer check-in and check-out, dispatch, inventory tracking, and rental and lease administration. Maintain accurate system records, support customer inquiries and billing, and coordinate with service and operations teams to ensure equipment is available and properly processed.

Requirements

Candidates should have knowledge of the trailer or transportation industry, intermediate computer skills, and strong customer service and organizational abilities. The role also calls for initiative, teamwork, and a willingness to learn.

Skills

Trailer Check-In and Check-Out
Rental Administration
Customer Service
Salesforce
Series IV
Inventory Management
Yard Checks
Trailer Dispatch
Rental and Lease Processing
Customer Billing
Work Order Creation
Reefer Checks
Pre-Trip Inspections
Record Keeping
Organization
Teamwork

Visa sponsorship

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Keywords

Trailer Rental
Truck Transportation
Rental Counter
Trailer Check-In
Trailer Check-Out
Yard Operations
Salesforce
Series IV
Trailer Inventory
Yard Checks
Rental Contracts
Chargebacks
MVI
Preventive Maintenance
Reefer Checks
Pre-Trip Inspections
Sublet Work Orders
Service Writer
YARD Program
Trailer Dispatch
Customer Billing
Rental Rates
Open and Close Reports
Work Orders
Health and Safety

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