Customer Information Coordinator

As part of the Programs Team, the Customer Information Coordinator plays a key role in supporting marketing initiatives that help our distributor partners professionally promote both their business and our products. This position is responsible for maintaining accurate, up-to-date, and high-quality customer information, ensuring data integrity across systems and marketing materials. By combining strong attention to detail with a customer-focused mindset, the Customer Information Coordinator helps deliver effective marketing programs and contributes to an exceptional customer experience.

Responsibilities:

• Promote and coordinate marketing solutions programs while maintaining accurate program inventory and ensuring materials and resources are up to date.
• Build and maintain accurate customer and distributor profiles to support marketing programs and campaigns.
• Process customer orders for marketing materials and coordinate timely fulfillment and shipment.
• Supports the coordination of trade shows, including event logistics, materials, budget tracking, and follow-up activities.
• Maintain and enhance the customer database, including online customer registrations.
• Generate and analyze reports on customer data, sales activity, and marketing program performance.
• Support the development and expansion of marketing programs and special projects for distributor partners.

Qualifications:

• Post-secondary diploma in Business Administration, Marketing, or a related field.
• Minimum of 1-2 years of experience in a customer information, marketing coordination, customer service, or similar role.
• Proficiency with Microsoft Office, particularly Excel; experience with Microsoft Dynamics, CRM or Marketo platform is an asset.
• Strong attention to detail, analytical skills, and problem-solving abilities.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong customer service skills with the ability to communicate effectively by phone and email.
• Excellent written and verbal communication skills
• Bilingual (French and English*), spoken and written. (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

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