Customer Service Representative

Working with a fast-paced and energetic team; as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to challenge each other and strives to achieve goals that help build the success of the company.

As a CSR you will be responsible for but not limited to:

• Process incoming quote requests.
• Process orders that come by telephone, and email.
• Provide technical information as required.
• Offer solutions to clients’ business needs.
• Inform clients about upcoming product developments.
• Upsell promotions that may affect theirs orders.
• Communicate on the availability of products and progress of existing orders.
• Partner with outside sales managers to help drive sales and improve customer service.

Qualifications:

• 2 years experience in a customer service role.
• Post-secondary diploma.
• Excellent interpersonal skills.
• Ability to communicate effectively.
• Detail-oriented and able to meet deadlines.
• Experience working independently in a fast paced environment.
• Proficient with MS Office and data entry.
• Client driven.
• Bilingual (French and English*), spoken and written. *This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

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