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Added 3 mins ago
Senior Specialist, Compliance and Quality Assurance
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Chief Risk Officer’s team in the Senior Specialist, Compliance and Quality Assurance position. In this role, you will provide strategic insight and independent challenge on…
Added 3 mins ago
Senior Specialist, Compliance and Quality Assurance
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Chief Risk Officer’s team, in the Senior Specialist, Compliance and Quality Assurance position. In this role, you will provide strategic insight and independent challenge on…
Added 33 mins ago
W
End-User Computing (EUC) – Server Specialist
Wepoint
Montreal, QC
- Full-time
The primary objective of this role is to join the End-User Computing (EUC) team as a Server Specialist, responsible for managing all servers and solutions supported by EUC, including…
Added 48 mins ago
OR
Senior Quality Control Specialist
OSL Retail Services
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business…
Added 48 mins ago
TC
AI -Senior Mobile Engineering Specialist
Tata Consultancy Services
Montreal, QC
- Full-time
looking to hire a Senior Mobile Engineering Specialist who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the…
Added 48 mins ago
IF
Finance Application Specialist - Oracle Fusion
Intact FC
Toronto, ON · Montreal, QC
- Full-time
…investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow…
Added 48 mins ago
PC
Sr Specialist SAP Plant Maintenance
Parkland Corporation
Calgary, AB
- Full-time
The Sr. Specialist - IT SAP Plant Maintenance delivers support services, and supports business initiatives for all aspects of SAP S/4HANA with a strong focus on SAP PM (Plant Maintenance)…
Added 1 hour ago
G
Service Manager in Training
Groundworks
Burlington, ON
- Full-time
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title - they want…
Added 1 hour ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Toronto, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 1 hour ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Ottawa, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 1 hour ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Barrie, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 2 hours ago
JM
Business Intelligence Specialist
JBT Marel
Invermay, SK
- Full-time
…actionable insights that improve manufacturing performance and support strategic…
Added 8 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Participate, on a rotation basis, in providing after hours support to users throughout the organization. Additional after-hours commitment may be required for application and database…
Added 8 hours ago
MS
Onboarding Engagement Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
…Financial Empowerment, so they have the knowledge, tools and support needed to make the most of their workplace financial…
Added 9 hours ago
TD
Paid Media Strategist
Tiller Digital
Calgary, AB
- Full-time
Mandatory in-office days are Monday, Tuesday, and Friday
Added 9 hours ago
BT
Senior Accountant
Baker Tilly Canada
Thompson, MB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 9 hours ago
BT
Manager, Private Enterprise Services
Baker Tilly Canada
Peterborough, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 9 hours ago
UO
Senior Specialist, Academic Administration
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…at-risk students, and leads the deployment of academic success support services at the faculty level, with the objective of increasing retention levels. Leads the academic success efforts…
Added 10 hours ago
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role also serves as…
Added 10 hours ago
A
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
- Full-time
The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role also serves as…
Added 10 hours ago
Post Purchase Operations Coordinator - Temporary 12 months
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit…
Added 12 hours ago
HG
B2B Sales Specialist
Hello Gubby
Remote, Canada
- Remote
One AI employee does the work of a whole front office. It answers calls like a receptionist, qualifies leads and books appointments like an SDR, greets website visitors with a video avatar,…
Added 13 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
…ability to confidently communicate with and provide technical support to customers in both…
Added 13 hours ago
BV
Academic Quality Assurance Specialist
Bow Valley College
Calgary, AB
- Full-time
Working closely with the Office of the Vice President Academic, Deans, Directors, Associate Deans, Program Chairs, and government representatives, the AQA Specialist leads institutional…
Added 14 hours ago
LC
Senior Specialist, Beauty Operations - Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
…where the opportunities are? A career as a Beauty Operations Specialist an opportunity to flex your beauty and retail excellence know how on a regional level and to grow professionally and…

Tenom Technologies Inc

Technical Support Specialist - Tier II

Toronto, ON, Canada

Competitive Base Salary ($55,000 - $65,000) · Full-time

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Job details

Pay: Competitive Base Salary ($55,000 - $65,000)
Job type: Full-time
Experience: Proven experience (3+ years) in a Tier II or equivalent technical support role, preferably within the IT services industry.
Posting language: English
Posted: Sep 23, 2026

Original job description

About the Organization

Tenom Technologies (www.tenom.ca) is a national IT managed services provider delivering cost-efficient, high-quality technology solutions to clients across Canada. We're in an exciting growth phase - scaling our operations, maturing our processes, and expanding our reach, all while staying focused on the long-term value we bring to our clients.

Our success is built on strong, trusted client relationships, deep technical expertise, and a genuine commitment to first-class client care. As we grow, we're looking for people who share that same commitment and want to help shape what comes next.

Why This Role Exists

The Technical Support Specialist plays a crucial role in handling escalations, addressing complex networking issues and providing advance technical support. This role requires someone with intermediate-level expertise to work alongside our senior escalations team, which will enhance your skillset and advance your career in IT support. This role will primarily focus on resolving IT issues using ticket management processes while also contributing to training and documentation initiatives. This role drives value by delivering exceptional customer service, promoting knowledge sharing, and maintaining a commitment to continuous improvement across all Tenom clients within the Greater Toronto Area.

Who We Need - Key Responsibilities

Escalation Handling and Incident Resolution

Act as escalation point for complex incidents, coordinating with teams and vendors for swift resolution both remotely and occasionally on site.
Document root causes and post-incident reports to prevent recurrence and inform stakeholders.
Participation in on-call rotation to support customer service excellence.

Ticket Management and IT Issue Resolution

Manage the support ticket queue - prioritize, track, and resolve hardware, software, and network issues.
Analyze ticket trends to identify recurring problems and implement proactive solutions.
Provide Tier 2 support to team members to seek a swift resolution for clients.

Customer Service Excellence

Deliver professional, empathetic support with clear communication to technical and non-technical users.
Manage expectations with accurate timelines and proactive updates; gather feedback to improve service.

What You Need

Excellent English communication skills, with the ability to translate technical data into user-friendly language.
Proven experience (3+ years) in a Tier II or equivalent technical support role, preferably within the IT services industry.
Strong technical knowledge and experience in networking, endpoint and server hardware, systems administration, or related areas.
Proficiency in troubleshooting complex IT issues and implementing effective solutions.
Familiarity with ticketing systems and IT service management best practices.
Excellent communication and interpersonal skills, with the ability to interact professionally with clients and team members.
Strong problem-solving and analytical abilities, with attention to detail.
Certifications such as Microsoft MCSA/MCSE, CompTIA Network+, CCNA, AZ-104, AZ900, MD-102 or equivalent are advantageous.
ITIL certification is desirable.

Core Values Alignment

You embody:

We Do What We Say – Follow through and close loops
We Own the Outcome – No excuses; solve root problems
We Stay Curious – Continuously improve and learn

What We Offer

Competitive Base Salary ($55,000 - $65,000)
Comprehensive health and benefits
Hybrid work environment (3 days per week in office)

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More about this job

Responsibilities

The Technical Support Specialist acts as an escalation point for complex IT incidents and manages the support ticket queue to ensure swift resolution. They are also responsible for documenting root causes, participating in on-call rotations, and delivering professional customer service.

Requirements

Candidates must have at least 3 years of experience in a Tier II technical support role and strong knowledge of networking and systems administration. Proficiency in troubleshooting complex IT issues and excellent English communication skills are required.

Skills

Technical support
Networking
Endpoint hardware
Server hardware
Systems administration
Troubleshooting
Ticket management
IT service management
Communication
Problem-solving
Analytical abilities
Incident resolution

Benefits

Comprehensive health and benefits

Visa sponsorship

Not detected in the job text

Keywords

IT managed services
Technical support
Networking
Endpoint hardware
Server hardware
Systems administration
Ticket management
ITIL
Microsoft MCSA
Microsoft MCSE
CompTIA Network+
CCNA
AZ-104
AZ900
MD-102
Incident resolution
Root cause analysis
On-call rotation
Customer service
Troubleshooting

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