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Added 16 hours ago
Senior, Vendor & Repair Management Specialist
FTAI Aviation LLC
Montreal, QC
…sent to suppliers for repair or vendor managed services. The Senior, Vendor & Repair Management Specialist is responsible for ensuring all key objectives are met by the team, providing…
Added 17 hours ago
Digital Product Owner
BMO
Toronto, ON · BMOPLACE
Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 17 hours ago
Solutions Architect
Calian in Space & Technology
Ottawa, ON
Full-time
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…
Added 18 hours ago
Bilingual Sr Auto Claims Specialist
Zurich Canada
Montreal, QC
Full-time
Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer…
Added 19 hours ago
Technical Support Specialist/Spécialiste du soutien technique
BFG Enterprise Services
Montreal, QC
$52,000 to $58,000 CAD / year
Full-time
Level 2 – Technical Support Specialist (Intermediate)
Added 21 hours ago
Intermediate/Senior IT Solutions Specialist
Alberta Conservation Association
Sherwood Park, AB
Full-time
We’re hiring an IT Solutions Specialist to help shape Alberta Conservation Association’s digital future.
Added 22 hours ago
Senior Network Infrastructure Specialist
CloudVital
Brampton, ON
Full-time
The Senior Network Infrastructure Specialist will deploy and maintain secure, highly available SDN in the Data Center along with LAN, WAN, WLAN and SD-WAN across the Data Center and remote…
Added 23 hours ago
Senior Advisor, Internal Audit and IT Specialist
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
As a senior internal audit advisor and IT specialist, you contribute to internal audit, inspection, assurance, and compliance activities related to information systems. You conduct audits…
Added 1 day ago
SENIOR NETWORK INFRASTRUCTURE SPECIALIST
Buchanan Technologies
Brampton, ON
Full-time
Buchanan Technologies ,www.buchanan.com, is searching for a Senior Network Infrastructure Specialist, in behalf of our client, an Employer of Choice in its industry.
Added 1 day ago
OT Specialist - Intermediate/Senior
SGS
Edmonton, AB · Calgary, Alberta
$95,000 to $165,000 CAD / year
Full-time
Streamline Control Solutions, part of SGS - the world’s leading testing, inspection, and certification company operating across 115 countries - is a leading operational technology solutions…
Added 1 day ago
OT Specialist - Intermediate/Senior
SGS
Calgary, AB
$95,000 to $165,000 CAD / year
Full-time
Streamline Control Solutions, part of SGS - the world’s leading testing, inspection, and certification company operating across 115 countries - is a leading operational technology solutions…
Added 1 day ago
OT Specialist - Intermediate/Senior
SGS
Regina, SK
$95,000 to $165,000 CAD / year
Full-time
Streamline Control Solutions, part of SGS - the world’s leading testing, inspection, and certification company operating across 115 countries - is a leading operational technology solutions…
Added 1 day ago
OT Specialist - Intermediate/Senior
SGS
AB · Edmonton, AB
$95,000 to $165,000 CAD / year
Full-time
Streamline Control Solutions, part of SGS - the world’s leading testing, inspection, and certification company operating across 115 countries - is a leading operational technology solutions…
Added 1 day ago
OT Specialist - Intermediate/Senior
SGS
Vancouver, BC
$95,000 to $165,000 CAD / year
Full-time
Streamline Control Solutions, part of SGS - the world’s leading testing, inspection, and certification company operating across 115 countries - is a leading operational technology solutions…
Added 4 days ago
AVEVA Enterprise SCADA Specialist
SGS
Vancouver, BC
$85,000 to $165,000 CAD / year
Full-time
Streamline Control is seeking an Enterprise SCADA Specialist to join our Modern SCADA practice and support the delivery of Enterprise SCADA (formerly OASyS) solutions to pipeline and…
Added 4 days ago
OT Specialist - Intermediate/Senior
SGS
Calgary, AB
Full-time
Streamline Control Solutions, part of SGS - the world’s leading testing, inspection, and certification company operating across 115 countries - is a leading operational technology solutions…
Added 4 days ago
AVEVA Enterprise SCADA Specialist
SGS
Regina, SK
$85,000 to $165,000 CAD / year
Full-time
Streamline Control is seeking an Enterprise SCADA Specialist to join our Modern SCADA practice and support the delivery of Enterprise SCADA (formerly OASyS) solutions to pipeline and…
Added 4 days ago
AVEVA Enterprise SCADA Specialist
SGS
AB · Edmonton, AB
$85,000 to $165,000 CAD / year
Full-time
Streamline Control is seeking an Enterprise SCADA Specialist to join our Modern SCADA practice and support the delivery of Enterprise SCADA (formerly OASyS) solutions to pipeline and…
Added 4 days ago
Intermediate Environmental Specialist
SUMMIT
Calgary, AB
Full-time
SUMMIT, An Earth Services Company is seeking a highly motivated and experienced intermediate or senior level land reclamation and restoration professional to join the Reclamation,…
Added 4 days ago
AVEVA Enterprise SCADA Specialist
SGS
Calgary, AB
$85,000 to $165,000 CAD / year
Full-time
Streamline Control is seeking an Enterprise SCADA Specialist to join our Modern SCADA practice and support the delivery of Enterprise SCADA (formerly OASyS) solutions to pipeline and…
Added 4 days ago
AVEVA Enterprise SCADA Specialist
SGS
Calgary, AB
$85,000 to $165,000 CAD / year
Full-time
Streamline Control is seeking an Enterprise SCADA Specialist to join our Modern SCADA practice and support the delivery of Enterprise SCADA (formerly OASyS) solutions to pipeline and…
Added 5 days ago
GIS Specialist
Government of Alberta
AB
The RMA team is seeking an experienced intermediate GIS Specialist who is naturally curious, approachable and eager to collaborate across the organization.
Added 5 days ago
Building Enclosure Engineer
BPA
Toronto, ON · Greater Toronto Area, Canada
Full-time
This is a senior, hands‑on role offering the opportunity to lead investigations, shape enclosure design and renewal strategies, review new construction designs, and validate performance…
Added 5 days ago
Accounting Specialist
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
Full-time
Fleming and Baron, an ASSA ABLOY company, is adding an Accounting Specialist to the team. This position will be on-site at our Woodbridge, Ontario Canada manufacturing facility.
Added 5 days ago
Accounting Specialist
ASSA ABLOY
ON · Woodbridge, ON
Fleming and Baron, an ASSA ABLOY company, is adding an Accounting Specialist to the team. This position will be on-site at our Woodbridge, Ontario Canada manufacturing facility.

Tenom Technologies Inc

Technical Support Specialist - Tier II

Toronto, ON, Canada

Pay: Competitive Base Salary ($55,000 - $65,000)
Job type: Full-time
Experience: Proven experience (3+ years) in a Tier II or equivalent technical support role, preferably within the IT services industry.
Posting language: English
Posted: Sep 23, 2026

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Original job description

About the Organization

Tenom Technologies (www.tenom.ca) is a national IT managed services provider delivering cost-efficient, high-quality technology solutions to clients across Canada. We're in an exciting growth phase - scaling our operations, maturing our processes, and expanding our reach, all while staying focused on the long-term value we bring to our clients.

Our success is built on strong, trusted client relationships, deep technical expertise, and a genuine commitment to first-class client care. As we grow, we're looking for people who share that same commitment and want to help shape what comes next.

Why This Role Exists

The Technical Support Specialist plays a crucial role in handling escalations, addressing complex networking issues and providing advance technical support. This role requires someone with intermediate-level expertise to work alongside our senior escalations team, which will enhance your skillset and advance your career in IT support. This role will primarily focus on resolving IT issues using ticket management processes while also contributing to training and documentation initiatives. This role drives value by delivering exceptional customer service, promoting knowledge sharing, and maintaining a commitment to continuous improvement across all Tenom clients within the Greater Toronto Area.

Who We Need - Key Responsibilities

Escalation Handling and Incident Resolution

Act as escalation point for complex incidents, coordinating with teams and vendors for swift resolution both remotely and occasionally on site.
Document root causes and post-incident reports to prevent recurrence and inform stakeholders.
Participation in on-call rotation to support customer service excellence.

Ticket Management and IT Issue Resolution

Manage the support ticket queue - prioritize, track, and resolve hardware, software, and network issues.
Analyze ticket trends to identify recurring problems and implement proactive solutions.
Provide Tier 2 support to team members to seek a swift resolution for clients.

Customer Service Excellence

Deliver professional, empathetic support with clear communication to technical and non-technical users.
Manage expectations with accurate timelines and proactive updates; gather feedback to improve service.

What You Need

Excellent English communication skills, with the ability to translate technical data into user-friendly language.
Proven experience (3+ years) in a Tier II or equivalent technical support role, preferably within the IT services industry.
Strong technical knowledge and experience in networking, endpoint and server hardware, systems administration, or related areas.
Proficiency in troubleshooting complex IT issues and implementing effective solutions.
Familiarity with ticketing systems and IT service management best practices.
Excellent communication and interpersonal skills, with the ability to interact professionally with clients and team members.
Strong problem-solving and analytical abilities, with attention to detail.
Certifications such as Microsoft MCSA/MCSE, CompTIA Network+, CCNA, AZ-104, AZ900, MD-102 or equivalent are advantageous.
ITIL certification is desirable.

Core Values Alignment

You embody:

We Do What We Say – Follow through and close loops
We Own the Outcome – No excuses; solve root problems
We Stay Curious – Continuously improve and learn

What We Offer

Competitive Base Salary ($55,000 - $65,000)
Comprehensive health and benefits
Hybrid work environment (3 days per week in office)

Apply About employer

More about this job

Responsibilities

The Technical Support Specialist acts as an escalation point for complex IT incidents and manages the support ticket queue to ensure swift resolution. They are also responsible for documenting root causes, participating in on-call rotations, and delivering professional customer service.

Requirements

Candidates must have at least 3 years of experience in a Tier II technical support role and strong knowledge of networking and systems administration. Proficiency in troubleshooting complex IT issues and excellent English communication skills are required.

Skills

Technical support
Networking
Endpoint hardware
Server hardware
Systems administration
Troubleshooting
Ticket management
IT service management
Communication
Problem-solving
Analytical abilities
Incident resolution

Benefits

Comprehensive health and benefits

Visa sponsorship

Not detected in the job text

Keywords

IT managed services
Technical support
Networking
Endpoint hardware
Server hardware
Systems administration
Ticket management
ITIL
Microsoft MCSA
Microsoft MCSE
CompTIA Network+
CCNA
AZ-104
AZ900
MD-102
Incident resolution
Root cause analysis
On-call rotation
Customer service
Troubleshooting

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