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Added 21 hours ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections,…
Added 21 hours ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance,…
Added 1 day ago
UH
Timber-Tech Building Solutions - Warranty Technician
UpSourced HR
Calgary, AB
- Full-time
…across Alberta, and is seeking a dedicated and skilled Warranty Technician to join our growing team. The successful candidate will be responsible for conducting post-construction service…
Added 1 day ago
HP
Maintenance Technician
Hazelview Properties
Toronto, ON
- Full-time
The Maintenance Technician is responsible for the day-to-day physical maintenance, compliance checks, inspections, and in-suite and common area repair work at a newly delivered 1,140-unit…
Added 2 days ago
B
General Repair Technician
BGIS
Timmins, ON
- Full-time
The General Repair Technician is responsible for performing maintenance and repair, routine and on-demand services on non-technical facility components (i.e. General Handyperson type work…
Added 3 days ago
RA
Engineering Technologist, I&C
R.V. Anderson Associates Limited
Toronto, ON
- Full-time
Perform Site Inspections including data gathering and deficiency reviews at water and wastewater projects; and
Added 3 days ago
TG
Fire Alarm Technician - Edmonton
Total Group of Companies | Fire Solutions | Rescue | Medical | HSE
Edmonton, AB
- $38 to $45 CAD / hour
- Full-time
Total Group of Companies Inc. is seeking a Fire Alarm Technician to join our team of fire and life safety professionals. This position is focused on the inspection, troubleshooting,…
Added 3 days ago
BA
Building Envelope QA/QC Technician
Bothwell Accurate Co
Surrey, BC
- Full-time
As we continue to grow, we are seeking a Building Envelope QA/QC Technician to join our team at our Surrey facility. This role will play an important part in maintaining high-quality…
Added 3 days ago
TO
Project Manager, Development Inspections
Town of Caledon
Caledon, ON
- Full-time
Issue compliance orders, deficiency notices, stop work orders and provide project performance reporting
Added 4 days ago
CH
Home Service Technician
Cachet Homes
London, ON
- Full-time
…Homes. Reporting to the Home Service Manager, the Home Service Technician is responsible for the day-to-day completion of deficiency repair work during the statutory warranty period for the…
Added 4 days ago
N
RESIDENTIAL CONSTRUCTION FINISHER / WORKING LEAD
NPAworldwide
AB · Edmonton, AB
- Full-time
Perform finishing work on new residential construction projects, including final touch-ups, repairs and deficiency corrections.
Added 5 days ago
D
Junior Fire Alarm Technician (CFAA Registered) :: Markham ON- Onsite :: Full Time Permanent
Dexian
Markham, ON
- Full-time
Role : Junior Fire Alarm Technician (CFAA Registered)
Added 5 days ago
TC
Customer Support Technician
Terex Corporation
Canada
- Full-time
The Customer Support Technician position plays a crucial role in helping customers resolve technical issues and providing excellent support. The Customer Support Technician will assist…
Added 5 days ago
P-
Customer Support Technician
ProAll - A Terex Brand
Olds, AB
- Full-time
The Customer Support Technician position plays a crucial role in helping customers resolve technical issues and providing excellent support. The Customer Support Technician will assist…
Added 5 days ago
HG
Service and Special Projects Technician
Hall Group of Companies
Coquitlam, BC
- Full-time
Reporting to the Site Superintendent, the Service Technician performs work in both occupied facilities and active construction environments while supporting maintenance programs, service…
Added 5 days ago
NT
System Operator
NORTHWEST TERRITORIES POWER CORPORATION
Yellowknife, NT
- Full-time
…experience in an electrical or mechanical trade, technologist/technician role or as a hydro/diesel utility power plant operator. Equivalencies may be…
Added 6 days ago
PH
Warranty Technician, Pacesetter Homes
Pacesetter Homes Saskatchewan
Saskatoon, SK
- Full-time
Title: Warranty Technician, (New Home construction)
Added 6 days ago
PH
Warranty Technician, Pacesetter Homes
Pacesetter Homes Saskatchewan
Regina, SK
- Full-time
Title: Warranty Technician, (New Home construction)
Added 6 days ago
AF
Senior Fire Technician
Ace Fire Prevention
Richmond, BC
- Full-time
Do you have fire technician experience? Are you looking to expand on your knowledge and apply your skills in a new environment? Do you enjoy each day being a little different? If so, we may…
Added 6 days ago
Warranty Technician, Pacesetter Homes
Qualico Developments Canada Ltd.
Saskatoon, SK
Title: Warranty Technician, (New Home construction)
Added 6 days ago
Warranty Technician, Pacesetter Homes
Qualico Developments Canada Ltd.
Regina, SK
Title: Warranty Technician, (New Home construction)
Added 8 days ago
EC
Project Coordinator, Building Science
EnGlobe Corp.
Toronto, ON · Etobicoke, Ontario
- Full-time
Prepare and contribute to Building Condition Assessment reports primarily using Microsoft Office, including deficiency descriptions, condition ratings, photographic documentation, and…
Added 9 days ago
TA
Project Coordinator - contract
The Arcticom Group
Aldergrove, BC
- Contract
Added 9 days ago
B&
HVAC Journeyperson Technician
Black & McDonald Limited
North Bay, ON
- Full-time
Complete work orders, deficiency reports and field quotations for Additional Work Requests, estimate in a timely manner.
Added 9 days ago
MH
Community Coordinator - Construction
Mattamy Homes
Canada
- Full-time

Terex Corporation

Customer Support Technician

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Possess a valid trade certificate or a minimum of 3-5 years of relevant trade experience
Posting language: English
Posted: Oct 20, 2026

Original job description

Job Description:

Job title

Customer Support Technician

Reports to

Customer Service Manager

Revision

0.0

Job purpose

The Customer Support Technician position plays a crucial role in helping customers resolve technical issues and providing excellent support. The Customer Support Technician will assist customers with equipment training and troubleshoot issues either in person, or via phone, video, or instant messaging. Additionally, warranty related issues and problem solving will also play into this role.

Duties and responsibilities

Conduct periodic mixer calibrations and on-site training, including scheduling, pre-communication emails, reporting, and direct engagement with customers via phone or email
Provide customer support through various channels, including phone, email, video chat, or in person, addressing technical queries related to mixer operations, troubleshooting, calibration, and maintenance
Conduct periodic on-site troubleshooting and field support to address operational issues or deficiencies on ProAll mixers
Support training programs, contribute to curriculum development, and conduct training sessions in a classroom setting, either on-site or at a location chosen by the customer
Thoroughly register all support and warranty issues using applicable software
Investigate and assist in identifying necessary parts for repairs in response to customer issues
Collaborate with team experts to investigate and resolve mechanical, hydraulic, and electronic system problems
Facilitate communication between teams to ensure timely resolution of technical support calls, delivering the highest quality customer care
Contribute to the creation of custom how-to guides, videos, and training materials
Address and resolve customer complaints promptly
Document equipment, service, and safety-related failure information
Provide technical reports and communication on all repetitive mixer deficiency issues and customer feedback
Manage warranty and RMA paperwork, including sales orders, packing slips, and shipping labels as required
Collaborate closely with engineering and QC to address quality issues, mixer deficiencies, and drive continuous improvement for enhanced customer satisfaction

Qualifications

Possess a valid trade certificate or a minimum of 3-5 years of relevant trade experience
Mechanical/Electrical Technologist/Technician, C.E.T. certification is an asset
Proficient computer skills, including expertise in MS Office business applications (Experience with Syspro is an advantage)
Experience with hydraulic circuits, electric controls, and mechanical design considered a strong asset
Troubleshooting expertise in hydraulic and electrical circuits is highly valued
Proactive approach in addressing customer issues
Exceptional multitasking abilities, effective task prioritization, and meeting deadlines
Strong written and verbal communication, analytical, and organizational skills
Excellent mathematical and mechanical aptitude
Willingness to travel about 25% of the time both domestically and internationally
Must possess a valid Canadian passport
Ability to thrive in a fast-paced, quality-production environment
Ability to work both independently and collaboratively within a team
undefinedWorking conditionsAble to work either indoors or outdoors in the elements for long periods of time.Periods of sitting at a desk and working on a computerWork hours are Monday to Friday:Day shift generally between the hours of 7:00am – 5:00pmManagement reserves the right to adjust hours as needed with reasonable notice to Team members.Travel both domestic and international 25 – 50% of timeFrequent interruptions – in-person phone calls, emails, instant messaging, etc.Possible OTPhysical requirementsStand or sit for long periods of timeWalking on cement floors or uneven groundMetricsMeet or exceed duties, responsibilities, and qualifications.SafetySupport and adhere to all company health and safety policies, programs, and procedures.Communicate and promote health and safety awareness to all Team members.Ensure all OH&S legislative requirements are being met and up to date best practices are being used.Direct reportsN/A

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles - including fire, ambulance, and recreational vehicles - alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

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More about this job

Responsibilities

The Customer Support Technician provides technical support, equipment training, and troubleshooting for customers via multiple channels including on-site visits. They are also responsible for managing warranty issues, documenting equipment failures, and collaborating with engineering teams to drive continuous improvement.

Requirements

Candidates must possess a valid trade certificate or 3-5 years of relevant trade experience, with expertise in mechanical, electrical, or hydraulic systems. Strong communication skills, computer proficiency, and the ability to travel domestically and internationally are required.

Skills

Technical support
Troubleshooting
Mixer calibration
Mechanical aptitude
Electrical circuits
Hydraulic systems
Customer service
Training
Field support
Warranty management
Technical reporting
MS Office
Syspro
Multitasking
Analytical skills

Benefits

Paid vacation
401(k)
Medical
Dental
Vision

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Mixer Calibration
Troubleshooting
Hydraulic Circuits
Electric Controls
Mechanical Design
Syspro
MS Office
Warranty Management
RMA
Field Support
Technical Training
Engineering
Quality Control
Trade Certificate
C.E.T.
Preventive Maintenance
Technical Reporting
Safety Compliance
Continuous Improvement

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