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Added 13 mins ago
Senior Manager, Integrated Program Delivery
RBC
Toronto, ON
Full-time
Join RBC's Corporate Real Estate team to lead integrated program delivery across your assigned region. In this strategic role, you'll manage end-to-end planning, development, and delivery…
Added 13 mins ago
Business Manager, Director - COO Group
RBC
Toronto, ON
Full-time
…enable technology adoption, and deliver solutions that enhance client experience and competitive advantage. This role offers the opportunity to shape the future of our operations while…
Added 13 mins ago
Deals Restructuring Director
PwC
Toronto, ON
Full-time
Strong project management skills and the ability to lead high performing project teams
Added 13 mins ago
Proposal Coordinator
Vertex Resource Group
Sherwood Park, AB
Lead or coordinate development of proposal components, including Statements of Qualifications (SOQs), technical resumes, project examples/case studies, biographies, budgets and estimate…
Added 13 mins ago
NetSuite Delivery Manager | Products, Construction, and Energy
Plative
Canada
…maintaining delivery excellence and customer satisfaction throughout client engagements; (b) coaching and developing a high-performing delivery team; and (c) supporting commercial success…
Added 13 mins ago
Senior Strategic Sourcing Manager
BGIS
Toronto, ON
Full-time
The Senior Manager, Strategic Sourcing Is accountable to drive efficiency and savings in Corporate Services and IT spend categories (including software, hardware, travel, equipment and…
Added 13 mins ago
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
Full-time
The successful candidate will lead end-to-end campaign delivery across Salesforce Marketing Cloud and related Salesforce capabilities, including Loyalty Management, Data Cloud / Data 360,…
Added 27 mins ago
Program Manager with BI
Confiar Services
Toronto, ON
$70 to $75 CAD / hour
Contract
…Intelligence, Data Analytics, Tableau, and enterprise reporting to lead complex BI and data transformation…
Added 27 mins ago
Project Manager
WSP in Canada
SK · Saskatchewan, Canada
Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects…
Added 27 mins ago
UX Designer - Senior
Procom
Toronto, ON
Contract
On behalf of our Government Services client, Procom is searching for a UX Designer - Senior for a 6-month role. This position is onsite 5 days a week at our client’s Toronto office.
Added 27 mins ago
Project Manager
WSP in Canada
Saskatoon, SK
Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects…
Added 27 mins ago
Senior Project Manager - Azure Cloud
CQ Search Group Ltd.
Ottawa, ON
$120 to $130 CAD / hour
Contract
Out client, the Bank of Canada in Ottawa has a 12 month hybrid remote renewable contract opportunity for a Senior Project Manager with 10+ years of experiennce.
Added 27 mins ago
Technical Director, Transit, Bus & Fleet
WSP in Canada
Toronto, ON
Full-time
Lead the future of bus transit and fleet mobility across Canada. As Technical Director, Transit, Bus & Fleet, you will shape transformative transportation solutions that help communities…
Added 27 mins ago
Construction Site Manager/Responsable de chantier
InVision Staffing Services Inc.
Montreal, QC · Greater Montreal Metropolitan Area
$200,000 to $250,000 CAD / year
Full-time
The Construction Site Manager will lead on-site execution of critical power generation and power grid projects. This role is central to project success, overseeing construction activities…
Added 27 mins ago
HR Specialist - 1 year Fixed Term Contract
G-P
Hiawatha First Nation, ON
Full-time
Collaborate with the Customer Services team to provide strategic HR support for client acquisition (leveraging Canadian expertise) and to strengthen long-term customer relationships through…
Added 27 mins ago
Gestionnaire, activation marketing - commerce de détail de luxe -hybride / Marketing Activation
Quantum Management Services Ltd.
Montreal, QC
$65,000 USD / year
Temporary
Notre client, un chef de file mondialement reconnu dans le secteur de la mode et de la beauté, est à la recherche d'un(e) gestionnaire de l'activation marketing pour se joindre à son équipe…
Added 27 mins ago
Project Manager
WSP in Canada
Regina, SK
Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects…
Added 27 mins ago
Manager, Accounting & Assurance
SME
Toronto, ON · Greater Toronto Area, Canada
Full-time
This is an opportunity for someone who is ready to take ownership of a diverse client portfolio, lead engagements from planning through completion, develop and mentor team members and…
Added 27 mins ago
Project Manager
WSP in Canada
Winnipeg, MB
Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects…
Added 27 mins ago
Project Manager
WSP in Canada
AB · Edmonton, AB
Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects…
Added 27 mins ago
Project Manager
WSP in Canada
Calgary, AB
Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects…
Added 43 mins ago
Principal Consultant, Adversarial Resilience and Cyber Defence
Google
AB
Excellent time and project management skills.
Added 57 mins ago
Director of Revenue Growth & Partnerships
InsuranceWorks.ca
Toronto, ON
Full-time
Our Client is a national social enterprise, providing non-profit group insurance designed primarily for people who work in or have retired from the education sector, and other affinity…
Added 57 mins ago
Junior Engineer, Software Solution Integration
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
Full-time
Ensure the quality of professional services and maintain strong client relationships
Added 58 mins ago
Principal, Energy and Carbon Solutions
WF Group Inc.
Kitchener, ON
Lead client delivery across an assigned portfolio of Energy and Carbon Solutions projects, ensuring client expectations, project objectives, scope, schedule, budget, quality, technical…

Terra Dygital

Bilingual Support Specialist, Spanish

Toronto, ON, Canada

Pay: $60,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Mar 20, 2027
Posting language: English
Posted: Sep 21, 2026

Apply About employer

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Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About this Role

As a Bilingual Support Specialist (Spanish), your expertise in problem-solving is matched by your dedication to providing outstanding customer service to clients and fellow technicians. You are recognized for your exceptional customer support, proficient multitasking abilities, and your composed proficiency in managing urgent scenarios. Under the guidance of the Team Leads, Technical Escalations Manager, and Director, Managed Services, the Support Specialist is responsible for troubleshooting and resolving client issues. Your role demands excellent communication skills and a commitment to delivering superior client service.

Key Responsibilities

Support clients comfortably in both English and Spanish with technical issues involving Microsoft’s core business applications and operating systems
Support backup, disaster recovery, and business continuity solutions
Assist new clients with onboarding and training
Review project metrics to ensure service standards are met (ticket closures, utilization, response time, resolution time, CSAT, etc.)
Provide support services for Microsoft and Cloud related technologies
Provide technical services and support for client networks
Provide remote access solution implementation and support
Maintain project and client documentation
Communicate with clients as required including keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Participates in regular team and client meetings
Maintain a deep knowledge of technology products and services applicable to our clients and the industry in which they operate
Provide support and guidance to more junior team members

Skills and Knowledge

Strong understanding of operating systems, business applications, printing systems, and network systems
Excellent interpersonal and communication skills
Ability to diagnose and troubleshoot technical issues
Mac proficiency preferred
Ability to multi-task and adapt to changes quickly
Ability to lead, motivate, and encourage team members
Service awareness of the client's key IT services for which support is being provided
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Willingness to participate in an on-call rotation, providing timely support outside regular hours when required

Education and Experience

Industry IT Certifications: Microsoft O365/Azure Role-based certification (or legacy equivalents)
2+ years’ experience working for an MSP or related company, an asset
Experience working for an MSP or related company preferred

Compensation and Additional Perks

Competitive Compensation based on Skill set and experience can range between $60,000 - $75,000
Comprehensive benefits package and time off policies
Short Term Incentive Plan
Company laptop
Cellphone and Commuting Allowance
Great environment & culture!

Apply About employer

More about this job

Responsibilities

The Support Specialist is responsible for troubleshooting and resolving client technical issues while providing superior customer service in both English and Spanish. They will also assist with client onboarding, maintain project documentation, and support various Microsoft and cloud-related technologies.

Requirements

Candidates should have at least 2 years of experience in an MSP environment and possess strong knowledge of operating systems and network systems. Industry certifications such as Microsoft O365 or Azure are preferred.

Skills

Bilingual
Spanish
Technical support
Troubleshooting
Operating systems
Backup and disaster recovery
Business continuity
Network support
Remote access solutions
Customer service
Multitasking
Project metrics
Documentation
Mac proficiency
Team leadership

Benefits

Competitive compensation
Time off policies
Short term incentive plan
Company laptop
Cellphone allowance
Commuting allowance

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Cybersecurity
Virtual CIO
Application development
System integration
Managed Services Provider
Microsoft O365
Azure
Backup
Disaster recovery
Business continuity
Network systems
Operating systems
Printing systems
Cloud technologies
Remote access
Technical support
Customer service
Project metrics
Onboarding
Mac
IT Consulting

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