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Added 17 mins ago
EI
Intern, Highways
Egis in Canada
North Bay, ON
- $20 to $30 CAD / hour
- Internship
Working knowledge of Autodesk Civil 3D (including alignment, corridors, assemblies, surfaces, and data shortcuts), AutoCAD, Autodesk Construction Cloud, Autodesk Desktop Connector.
Added 17 mins ago
SR
Contractor Operations Coordinator
Swim Recruiting
Vancouver, BC
- $57,000 to $65,000 CAD / year
- Full-time
We are looking for a highly organized, detail-oriented, and adaptable individual to support our day-to-day operations, including contractor timesheets, payroll assistance, and invoicing.…
Added 17 mins ago
RT
Application Analyst
Russell Tobin
AB · Edmonton, AB
- $60 to $65 CAD / hour
- Contract
Develop and support both desktop and web-based application interfaces.
Added 17 mins ago
E
Mechanical Designer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
…next-generation Coolant Distribution Unit (CDU) products. You will support product design, CAD modeling, drafting, documentation, and change management while ensuring designs are optimized…
Added 17 mins ago
E
Test Technologist - PCL (Evening)
Ecolab
Calgary, AB · CAN-Calgary Office Liquid Lab
- Full-time
CoolIT Systems, Inc. is hiring a full-time Test Technologist - PCL (Evening Shift) to support validation and qualification testing of passive cold plate loops, rack manifolds, and related…
Added 32 mins ago
MN
IT Field Support Specialist
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
Provide hands-on desktop, hardware, software, application, wireless, and network support to construction site personnel.
Added 47 mins ago
SB
Desktop Support Engineer - Full Time
Sharp Brains
Waterloo, ON
- Full-time
Sharp Brains is looking for an experienced and customer-focused Desktop Support Engineer to join our growing IT support team on a full-time basis.
Added 1 hour ago
CM
IT Support Specialist
CASA Mental Health
AB
- $30.05 to $37.23 CAD / hour
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
Added 1 hour ago
FB
IT Technical Support (Level 1)
FGF Brands
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the IT Support Team Lead, you will be responsible for the configuration, implementation, and maintenance of various computer technologies managed by the Information Technology…
Added 1 hour ago
PE
Parts Associate
Premier Equipment
Elmira, ON
- $20 to $24 CAD / hour
- Full-time
…deliver innovative equipment, expert service, and unmatched support. Since the 1950s, we’ve grown with a clear purpose: To be the best part of our customer’s day by improving their business…
Added 1 hour ago
EG
Intern, Highways
Egis Group
North Bay, ON
- $20 to $30 CAD / hour
- Internship
Working knowledge of Autodesk Civil 3D (including alignment, corridors, assemblies, surfaces, and data shortcuts), AutoCAD, Autodesk Construction Cloud, Autodesk Desktop Connector.
Added 1 hour ago
EI
Intern, Highways
Egis in Canada
North Bay, ON
- $20 to $30 CAD / hour
- Internship
Working knowledge of Autodesk Civil 3D (including alignment, corridors, assemblies, surfaces, and data shortcuts), AutoCAD, Autodesk Construction Cloud, Autodesk Desktop Connector.
Added 1 hour ago
GR
Data Services Specialist
Global Relay
Vancouver, BC
- Full-time
…Services Specialist. As the Data Services Specialist, you will support our Client Services team to complement and facilitate data management requests and perform technical tasks that…
Added 2 hours ago
Sr. .Net developer
Capgemini
Montreal, QC
…10/11, Windows Server, and cloud/container platforms, including desktop application…
Added 2 hours ago
FB
IT Technical Support
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the IT Support Team Lead, you will be responsible for the configuration, implementation, and maintenance of various computer technologies managed by the Information Technology…
Added 2 hours ago
CO
Senior Planner - Development
County of Wellington
Guelph, ON
- $109,090.8 to $127,600.2 CAD / year
- Full-time
Provide mentorship and support to the Junior Planner and Planners with their work and development as professional planners.
Added 2 hours ago
FI
Application Support Analyst/ BSA
FP Inc.
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Willingness to work outside of the traditional work week and requires continual shifting of priorities. The role requires attention after hours and on call support
Added 2 hours ago
O
IT Infrastructure Manager
Olymel
Boucherville, QC
- Full-time
Strong infrastructure does more than support an organization: it enables it to move forward, innovate, and perform at its best. We are looking for an IT Infrastructure Manager who combines…
Added 2 hours ago
Retail Sales Associate
Fire & Flower Inc.
Kawartha Lakes, ON
Manual dexterity required to use desktop computer and peripherals.
Added 2 hours ago
AC
Bookkeeper (Full time, 6 month contract)
Amplify Care
Kitchener, ON
- Full-time
…be detail orientated and dependable, and who can accurately support the management of our finances. The Bookkeeper will be responsible for day-to-day accounting activities, including…
Added 2 hours ago
OC
Data and Reporting Analyst
Options Consulting Solutions
Toronto, ON
- $90,000 to $105,000 CAD / year
- Full-time
Provide financial and analytical support for projects and company initiatives
Added 3 hours ago
People Advisor
GHD Group Pty Ltd
Montreal, QC
…Quebec. This role will provide day-to-day coordination and support across key people processes and employee activities, helping deliver a consistent and positive employee experience. We are…
Added 3 hours ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and…
Added 4 hours ago
ZS
Semantic Model and Cube Developer at at Mississauga, ON (Hybrid)
Zodiac Solutions, Inc
Mississauga, ON
- Contract
Develop and support SSAS tabular models and, where applicable, multidimensional OLAP cubes.
Added 4 hours ago
BR
Regulatory & Permitting Specialist / Senior Regulatory & Permitting Specialist
BluEarth Renewables
AB · Calgary, AB
- Full-time
Coordination of field and desktop studies on environmental matters in support of regulatory applications or compliance;

Terra Dygital

IT Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills and Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education and Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

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More about this job

Responsibilities

Lead and support Managed Services Team Leads, guide complex technical escalations, and ensure incidents are resolved promptly while maintaining client confidence and service quality. Build client and internal relationships, investigate recurring issues, improve escalation processes and tools, and contribute to reporting, coaching, and operational standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, experience with complex incident resolution, SLAs, service desk tools, and vendor management; several advanced Microsoft certifications are also required.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
Root Cause Analysis
PowerShell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

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