Jobs in Canada

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Added 12 mins ago
RT
Director, Pricing and Procurement
Right Time Group of Companies
ON · Ontario, Canada
- Full-time
…strength and scale of a national organization with the local knowledge and relationships that make each branch…
Added 12 mins ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Neepawa, MB
- Full-time
Under the general supervision of the Health Service Manager and/or Director, and while demonstrating a commitment to the vision, mission, values and strategic priorities of Prairie Mountain…
Added 12 mins ago
SH
Administrative Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 12 mins ago
FH
Reservations Experience Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Strong knowledge of hotel inventory management, market segments, rate structures, group reservations and contractual agreements.
Added 12 mins ago
O
Inside Sales Representative
OPENLANE
Saskatoon, SK
- Full-time
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Added 12 mins ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Mississauga, ON
- Full-time
Consults with Managing Director on identifying field sales challenges, cross functional gaps, communication rollout and change management processes of all MSC projects and initiatives.
Added 12 mins ago
AC
Food Service Supervisor
Aramark Canada
Mississauga, ON
- Full-time
Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
Added 12 mins ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Title: Director, Global Marketing & Sales Enablement
Added 12 mins ago
SH
Director Health Services
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Knowledge of relevant provincial legislation and the application of provisions related to documentation, use and disclosure of patient information, e.g., Personal Health Information Act…
Added 12 mins ago
Director Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Knowledge of relevant provincial legislation and the application of provisions related to documentation, use and disclosure of patient information, e.g., Personal Health Information Act…
Added 12 mins ago
Clinical Resource Nurse - Charge Nurse
Winnipeg Regional Health Authority
Neepawa, MB
Under the general supervision of the Health Service Manager and/or Director, and while demonstrating a commitment to the vision, mission, values and strategic priorities of Prairie Mountain…
Added 12 mins ago
Administrative Assistant
Winnipeg Regional Health Authority
Brandon, MB
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 42 mins ago
SM
Project Manager II VITAL Operations
St. Michael's Hospital
Toronto, ON
- Temporary
Relies on and uses full understanding/knowledge of project implementation characteristics to facilitate the effective management/implementation of medium-scale projects and the…
Added 42 mins ago
B
Conseiller juridique expert
Beneva
Mississauga, ON
- Full-time
Under the authority of the Director of Legal Affairs you will perform the functions of legal advisor to the entities of Beneva, primarily in disability, life and health insurance files…
Added 42 mins ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 42 mins ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 42 mins ago
B
Conseiller juridique expert
Beneva
Toronto, ON
- Full-time
Under the authority of the Director of Legal Affairs you will perform the functions of legal advisor to the entities of Beneva, primarily in disability, life and health insurance files…
Added 42 mins ago
LC
Pharmacy Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
This position reports to the Director of Pharmacy Operations and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet…
Added 42 mins ago
M
Senior Internal Auditor
Metrolinx
Toronto, ON
- Full-time
Assists the Manager to maintain a database of management’s action plans; monitors action plans for timely implementation and considers the impact of significant subsequent operational…
Added 57 mins ago
OT
Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Added 57 mins ago
A&
Junior Supervisor
Allgood & Tehrani Licensed Behavior Analysts, PLLC
ON · Regional Municipality of York, ON
- Full-time
Reports To: BCBA Supervisor / Clinical Director
Added 57 mins ago
EM
Senior Analyst, Financial Assistance
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Experience: Applicant must have a minimum of two (2) years of experience in the administration of student financial aid
Added 1 hour ago
LA
Conseiller juridique expert
L'Unique Assurances générales
Mississauga, ON
- Full-time
Under the authority of the Director of Legal Affairs you will perform the functions of legal advisor to the entities of Beneva, primarily in disability, life and health insurance files…
Added 1 hour ago
LA
Conseiller juridique expert
L'Unique Assurances générales
Toronto, ON
- Full-time
Under the authority of the Director of Legal Affairs you will perform the functions of legal advisor to the entities of Beneva, primarily in disability, life and health insurance files…
Added 1 hour ago
K
Cybersecurity Analyst
Kezber
Brossard, QC
- Full-time
Knowledge of security tools: SIEM, EDR, firewalls, identity and access management.

Terra Dygital

IT Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills and Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education and Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

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More about this job

Responsibilities

Lead and support Managed Services Team Leads, guide complex technical escalations, and ensure incidents are resolved promptly while maintaining client confidence and service quality. Build client and internal relationships, investigate recurring issues, improve escalation processes and tools, and contribute to reporting, coaching, and operational standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, experience with complex incident resolution, SLAs, service desk tools, and vendor management; several advanced Microsoft certifications are also required.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
Root Cause Analysis
PowerShell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

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Jobs in Canada