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Added 4 mins ago
WM
Sales Associate Full Time - The Pen Centre
Wow! Mobile Boutique
St. Catharines, ON
- Full-time
Application Review: We may use AI-assisted tools to help screen resumes for key skills and minimim requirements relevant to the role. All results are reviewed by our hiring team to ensure…
Added 5 mins ago
SE
Supervisor, Manufacturing Operations Management
Schneider Electric
Brossard, QC
- Full-time
Lead, support, and develop your production team by setting clear expectations, managing individual and team performance, addressing performance challenges, and recognizing opportunities for…
Added 5 mins ago
CE
Technical Sales Specialist – Wear Solutions
Castolin Eutectic
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
Collaboration: Work closely with the Wear Solutions team to provide technical and application support
Added 5 mins ago
AG
Manager, Financial Reporting
Alamos Gold Inc.
Toronto, ON
- Full-time
This role focuses on providing finance support to sites for special projects, external financial reporting, technical accounting analysis, quarterly and annual disclosure processes, and…
Added 19 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 19 mins ago
T
Application Support Specialist
Tekshapers
Toronto, ON
- Full-time
Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.
Added 19 mins ago
S
Welding Engineer / EIT / Technologist
SGS
Nisku, AB
- Full-time
The Welding Engineer / EIT / Technologist provides technical support in welding engineering, welder testing, welding procedure qualification, and parameter monitoring. This role supports…
Added 19 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 19 mins ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 19 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 19 mins ago
EC
Registered Nurse (RN) Temp PT
EHN Canada
Toronto, ON
- $42.14 to $49.06 CAD / hour
- Temporary
Reporting to the Nursing Manager, the Registered Practical Nurse position will be responsible of coordinating and delivering nursing care associated within a clinic or hospital setting.…
Added 19 mins ago
EC
Registered Practical Nurse (RPN) Temp FT
EHN Canada
Toronto, ON
- $29.87 to $34.14 CAD / hour
- Temporary
Reporting to the Nursing Manager, the Registered Practical Nurse position will be responsible of coordinating and delivering nursing care associated within a clinic or hospital setting.…
Added 19 mins ago
W
Uranium Process Engineer Specialist
Wood
Saskatoon, SK
- $157,000 to $192,000 CAD / year
- Full-time
…offices in BC, AB, or SK. Reporting to the Process Department Manager, this role has the overall responsibility to manage and execute the delivery of process plant designs, including…
Added 19 mins ago
HT
Systems Testing / QA Specialist
Hirematic Talent Solutions
Toronto, ON
- $40 to $48 CAD / hour
- Contract
Work with testing leads, IT leads, and project team members throughout the analysis, design, development, implementation, and ongoing support of systems.
Added 19 mins ago
O
Integration Manager
ONxpress
Toronto, ON
- Full-time
Coordinate closely with the Safety Manager to ensure all applicable safety requirements are incorporated into project processes and deliverables.
Added 19 mins ago
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Business Intelligence Specialist
Bevertec
Toronto, ON
- Contract
Platform Operations & Maintenance: Provide daily operational support, cluster administration, and health monitoring for the Cloudera environment across HDFS, Hive, Impala, Spark, Kudu,…
Added 19 mins ago
RS
API 653 Inspector
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…a full-time permanent position reporting to the Operations Manager and will be based out of Calgary, AB, with travel to and from multiple worksites throughout…
Added 19 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 19 mins ago
RS
QHSE Administrator (Contract position up to 18 months)
Rockwood Service Corporation
Red Deer, AB
- Full-time
Echo NDE is currently seeking a QHSE Coordinator to support its quality and safety programs.
Added 19 mins ago
D
Quality Assurance Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
Conduct API testing to validate service integrations, endpoints, request/response payloads, and application functionality.
Added 19 mins ago
RS
CEDO Technician
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…team. This full-time position will report into the Division Manager and support operations throughout…
Added 19 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Added 19 mins ago
B
Personal Banking Associate
BMO
Richmond, BC
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 19 mins ago
FG
National Account Manager
Flynn Group of Companies
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 19 mins ago
H
H&M Store Manager
H&M
Dartmouth, NS
- Full-time
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store…

Terra Dygital

IT Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills and Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education and Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

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More about this job

Responsibilities

Lead and support Managed Services Team Leads, guide complex technical escalations, and ensure incidents are resolved promptly while maintaining client confidence and service quality. Build client and internal relationships, investigate recurring issues, improve escalation processes and tools, and contribute to reporting, coaching, and operational standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, experience with complex incident resolution, SLAs, service desk tools, and vendor management; several advanced Microsoft certifications are also required.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
Root Cause Analysis
PowerShell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

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