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Added 10 mins ago
AN
Addictions Worker - Full-time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Reporting to the Lead Addictions Worker & Manager of Support Services, the Addictions Worker is responsible for engaging in therapeutic practices within their scope of practice. The…
Added 10 mins ago
UH
Coordinator, Patient Data (Cardiac Registry)
University Health Network
Toronto, ON
- Full-time
…hoc reports for clinical, operational, financial and external reporting…
Added 10 mins ago
AR
Area Sales Manager - SMERFE
Algonquin Resort
Toronto, ON · Etobicoke, ON
- Full-time
…looking for your next big move? Step into the role of Area Sales Manager and take the lead in growing revenue and building strong client partnerships for our Hotel portfolio located in the…
Added 10 mins ago
C
Senior Municipal Project Manager
CIMA+
Bowmanville, ON
- $128,160 to $176,220 CAD / year
- Full-time
We are looking for a Senior Municipal Project Manager to support our growing municipal and transportation practice in the GTA, including municipal road and intersection design, storm…
Added 10 mins ago
MH
Manager or Senior Manager, Tax (Public Company)
McGovern Hurley LLP
Toronto, ON
- Full-time
…firm, delivering tailored audit and assurance, tax advisory, reporting and compliance, and consulting services to publicly listed entities, private corporations, and owner-managed…
Added 10 mins ago
PT
Operations Manager
Panache Talent Inc.
Ottawa, ON
- Full-time
Reporting to the Senior Operations Manager, the Operations Manager is responsible for overseeing the day-to-day operations, maintenance, and overall performance of the property. This…
Added 10 mins ago
VB
Accounting Manager
Vaco by Highspring
Vaughan, ON
- $50 to $60 CAD / hour
- Contract
Strong full cycle accounting and financial reporting experience, at the Manager / Controller level.
Added 10 mins ago
KR
Bilingual Sales Account Manager - (South Shore / Rive-Sud)
KIT Recruitment
QC · Laprairie, QC
- $100,000 to $115,000 CAD / year
- Full-time
…reputable food manufacturer. We are looking for a Sales Account Manager based in Saint-Philippe, Quebec. Reporting to the Quebec/Atlantic Sales Director, this role is responsible for…
Added 10 mins ago
NC
Hospital Manager
NVA Canada
Winnipeg, MB
- Full-time
…potential? Plessis Veterinary Hospital is looking for a Hospital Manager who’s passionate about team culture, operational excellence, and delivering standout employee, client and patient…
Added 10 mins ago
KH
Administrative Assistant
Kennedy House
Toronto, ON · East York, ON
- Full-time
The successful candidate will report to the Shelter Manager, Kennedy House Youth Shelter, and will provide receptionist and administrative support in the daily operation of the facility.
Added 10 mins ago
T
R&D Engineer- Data Scientist
Tenova
Mississauga, ON
- Full-time
The R&D Engineer - Data Science, under the direction of the R&D Manager, is responsible for analyzing operational and test data, developing algorithms, and researching, building,…
Added 25 mins ago
TH
Coordinator, Community Engagement
Trillium Health Partners
Mississauga, ON
- Full-time
Reporting to the Manager, Community Engagement the Coordinator will support the Community Engagement team, assisting with logistics, execution, production, and wrap up of THPF’s Signature…
Added 25 mins ago
JI
Senior Manager, Project Management
Jumbo Interactive
Calgary, AB
- Full-time
This is a senior, hands-on role responsible for turning campaign plans into execution. The Senior Manager oversees the many moving parts involved in planning, launching, operating, and…
Added 25 mins ago
LA
Duty Counsel, Criminal
Legal Aid Ontario
Toronto, ON
- Contract
…opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the…
Added 25 mins ago
LA
Duty Counsel, Criminal
Legal Aid Ontario
Toronto, ON
- Contract
…opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the…
Added 25 mins ago
LA
Criminal Staff Lawyer (18 months)
Legal Aid Ontario
Oshawa, ON
- Contract
…opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the…
Added 25 mins ago
MT
Fabrication Production Supervisor
Modern Technical Staffing Inc.
Concord, ON
- Full-time
Our client is an established manufacturer of commercial foodservice equipment seeking a hands-on Fabrication Production Supervisor to lead safe, efficient, and timely fabrication…
Added 25 mins ago
SE
Account Manager
Search Engine People Inc.
Pickering, ON
- Full-time
Role Description The Account Manager is a full-time hybrid role based in Pickering, ON, with flexibility for some work from home. In this role, the Account Manager will manage a portfolio…
Added 25 mins ago
GT
Learning Solutions Architect
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $57 CAD / hour
- Contract
…creation, execution, and documentation (including communication, reporting, and socialization) of long-term/multi-year learning strategies and roadmaps based on business needs and…
Added 25 mins ago
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Senior Finance Manager
Altis
Kingston, ON
- $105,000 to $110,000 CAD / year
- Full-time
…influencing decisions, and making a meaningful impact? Our client, a leading post-secondary institution, is seeking a Senior Manager, Finance Services to help shape a newly integrated…
Added 25 mins ago
PF
Accounts Receivable Specialist
Parts for Trucks, Inc.
Dartmouth, NS
- Full-time
Reporting to the Regional Credit Manager, the position will be responsible for various accounts receivable functions and collections of overdue customer accounts. The ideal candidate will…
Added 25 mins ago
ER
Client Relationship Manager
ExperTech Recruiting
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
A leading global asset servicing organization is looking to hire a Client Relationship Manager to join their Client Relationship Management team in Montreal. Reporting to the Head of Client…
Added 40 mins ago
T
Senior Manager Strategy and Innovation
TD
Toronto, ON
- Full-time
Reporting to the VP of AML and Regulatory Capabilities, the Senior Manager, will play a pivotal role in shaping the future of approach to AML operating model, pan CPSB Regulatory…
Added 40 mins ago
Manager & Actuary, Corporate Actuarial (Valuation and Reporting)
Munich Re
Toronto, ON
…actuarial career through mastery of reinsurance valuation and reporting methods. You will regularly work with other actuarial teams such as Pricing, Accounting, Biometric Research and ERM,…
Added 40 mins ago
CM
Vocational Worker - YWHO Chatham Site
Canadian Mental Health Association Lambton Kent
Chatham-Kent, ON · Chatham, Ontario
- Full-time
Reporting to the Integrated Manager of Integrated Client Services, the incumbent will be responsible for the following functions:

Terra Dygital

IT Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills and Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education and Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

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More about this job

Responsibilities

Lead and support Managed Services Team Leads, guide complex technical escalations, and ensure incidents are resolved promptly while maintaining client confidence and service quality. Build client and internal relationships, investigate recurring issues, improve escalation processes and tools, and contribute to reporting, coaching, and operational standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, experience with complex incident resolution, SLAs, service desk tools, and vendor management; several advanced Microsoft certifications are also required.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
Root Cause Analysis
PowerShell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

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