Jobs in Canada

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Added 9 mins ago
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Retail Media Manager - US, Canada or UK
StarTech.com
Canada
- Full-time
Experience managing a substantial media budget against commercial targets, including TACOS, ROAS, new-to-brand growth and profitability.
Added 9 mins ago
Engineering Manager, Quality & Developer Experience - LUS
Lyft
Montreal, QC
Partner with recruiting to hire high-potential candidates from diverse backgrounds
Added 39 mins ago
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Project Manager - Mining & Metals
Fluor
Vancouver, BC
- Full-time
…leading the market with efficient designs and serves as a key partner for our clients in developing new ways of adopting innovative technologies emerging in our sector, as well as…
Added 39 mins ago
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Digital Account Executive - Public Sector
Microsoft
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments.…
Added 54 mins ago
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Patient Services Partner - Hemodialysis - Casual 2026-19147 (2026-19147)
Sunnybrook
Toronto, ON
- Other
Must possess excellent communication and interpersonal skills · Must have attended WHMIS training
Added 54 mins ago
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Product Developer
Mad Engine Global, LLC
Toronto, ON
- Up to $50,000 CAD / year
- Full-time
The Product Developer is responsible for developing and managing a group of products from concept through production. This role collaborates closely with the VP of Production, Product…
Added 1 hour ago
MA
Oliver Wyman - Sr. Analyst, Associate Team Lead; Team Lead; Director-Data and Analytics (DNA) - Toronto
Marsh Agency
Toronto, ON
- Full-time
Competitive salary and benefits. Clear career path to partner level, with potentially steeper trajectory than in similar firms.
Added 1 hour ago
MA
Technology Delivery Lead, Enterprise AI
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
MA
Oliver Wyman - Senior Lead AI Developer
Marsh Agency
Toronto, ON
- Full-time
At Oliver Wyman Quotient we partner with clients to deliver breakthrough outcomes for their toughest AI challenges.
Added 1 hour ago
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Head of Growth & Marketing
Cardoor
Toronto, ON
- Full-time
Partner with Sales and Operations to improve lead quality, follow-up, conversion and the overall customer experience across digital and offline touchpoints.
Added 1 hour ago
Director, Talent Development
Liberty Utilities
Oakville, ON
Partner with senior leaders to identify future workforce and leadership capability requirements and develop plans to address critical gaps.
Added 1 hour ago
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Operations Manager – Distribution Center Operations
NAPA Canada
Toronto, ON
- Full-time
Partner with the General Manager to set priorities, develop action plans, and support business cases for investments.
Added 1 hour ago
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Vans: Assistant Gérant - Premium Outlets Montreal
Vans
Mirabel, QC
- $23.6 to $31.2 CAD / hour
- Full-time
…experience that reflects our brand values and purpose. You will partner closely with the Store Manager to drive profitability by ensuring excellence in customer engagement, merchandising,…
Added 1 hour ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Cambridge, ON
- Full-time
Partner with the General Manager to set priorities, develop action plans, and support business cases for investments.
Added 1 hour ago
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Manager, Trade Relations
Bausch Health Companies Inc.
Laval, QC
- Full-time
The Manager, Trade Relations is responsible for building and managing relationships with wholesalers, distributors, and strategic trade partners across Canada. This role works closely with…
Added 1 hour ago
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[Wattpad] Delivery Manager
Wattpad
Toronto, ON
- Full-time
Partner with Product, Engineering, Design, QA and stakeholders across the company to keep work aligned
Added 2 hours ago
OM
Sr Campaign Manager, Programmatic
Omnicom Media
Toronto, ON
- Full-time
Proven track record of managing complex, large-scale campaigns and delivering against client business objectives.
Added 2 hours ago
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Analyst, Contingent Workforce (Temporary)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- $25 to $30 CAD / hour
- Temporary
…delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful…
Added 2 hours ago
EI
Manager, Project Delivery
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
Added 2 hours ago
OM
Manager, Media Planning
Omnicom Media
Toronto, ON
- Full-time
Liaise and foster knowledge-sharing with other disciplines internally, partner agencies and other departments to ensure that media and client knowledge is current.
Added 2 hours ago
OM
Manager, Media Planning
Omnicom Media
Toronto, ON
- Full-time
Liaise and foster knowledge-sharing with other disciplines internally, partner agencies and other departments to ensure that media and client knowledge is current.
Added 2 hours ago
Senior Product Manager
Workstream
Vancouver, BC
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the…
Added 2 hours ago
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Sr Campaign Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
Proven track record of managing complex, large-scale campaigns and delivering against client business objectives.
Added 2 hours ago
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HR Advisor Specialized in Labor Relations - Temporary 24 Months
Safran
Mirabel, QC
- Full-time
Day shift, Monday to Friday, 38 hours per week
Added 2 hours ago
BI
Investment Bank Diversified Industries, Analyst
Barclays Investment Bank
Toronto, ON
- Full-time
Partner with other functions and business areas.

Terra Dygital

IT Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills and Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education and Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

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More about this job

Responsibilities

Lead and support Managed Services Team Leads, guide complex technical escalations, and ensure incidents are resolved promptly while maintaining client confidence and service quality. Build client and internal relationships, investigate recurring issues, improve escalation processes and tools, and contribute to reporting, coaching, and operational standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, experience with complex incident resolution, SLAs, service desk tools, and vendor management; several advanced Microsoft certifications are also required.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
Root Cause Analysis
PowerShell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

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Jobs in Canada