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Added 4 mins ago
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RQ11672 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
environments, including the execution of systems integration tests, specialized
Added 4 mins ago
TT
Camunda Architect
Tamanna Technology
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking experienced Senior Camunda Architects for opportunities within GTA. The ideal candidates will combine deep Camunda expertise with strong architecture, integration and…
Added 4 mins ago
JH
Senior Software Development Manager
JMC HR Consulting
Markham, ON
- Full-time
…Data/BI to turn business priorities into practical, reliable systems. This opportunity is ideal for a technically strong leader who enjoys solving operational challenges, managing competing…
Added 19 mins ago
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Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
This is a senior, high-visibility role working directly with Ataccama's executive team and our partners' global leadership. If you have built global alliances that went far beyond a…
Added 19 mins ago
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System Mechanical Engineer
CRWS - Canadian Railway Services
Montreal, QC
- Full-time
As a System Mechanical Engineer, you will support the definition, integration, validation, and lifecycle support of mechanical and onboard systems for passenger and freight rolling stock…
Added 19 mins ago
OI
Senior Business Analyst-Agile Delivery
OXARO Inc.
Ottawa, ON
- Contract
Senior Business Analyst, Agile Delivery Specialist
Added 19 mins ago
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Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
This is a senior, high-visibility role working directly with Ataccama's executive team and our partners' global leadership. If you have built global alliances that went far beyond a…
Added 19 mins ago
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Senior Databricks Data Platform Engineer
Galent
Montreal, QC
- Contract
Job Title: Senior Databricks Data Platform Engineer
Added 34 mins ago
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React Native - Mobile Full-Stack Developer.
Zoho
Toronto, ON
- Contract
As a Senior Full Stack Software Engineer in our US Retirement technology organization, you will design, build, and ship high-quality mobile and backend solutions that serve our Retirement…
Added 34 mins ago
KG
RPA Platform Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
The Senior Platform Engineer develops, maintains, and manages Automation platform on premise, AWS cloud and vendor SaaS to enable automation across the bank and core operations enabling the…
Added 34 mins ago
ES
Senior Databricks Data Platform Engineer
Enterprise Solutions Inc.
Montreal, QC
- Contract
Title: Senior Databricks Data Platform Engineer
Added 49 mins ago
Machine Learning Engineer
Scotiabank
Toronto, ON
Oversee integration and movement of data across multiple source systems and cloud-based environments.
Added 49 mins ago
Software Engineer
Scotiabank
Toronto, ON
Oversee integration and movement of data across multiple source systems and cloud-based environments.
Added 1 hour ago
TH
Senior Advisor | Temporary Full time | CVH | Financial Planning
Trillium Health Partners
Toronto, ON
- Full-time
Reporting to the Manager, Corporate Strategy & Planning, the Senior Financial Advisor will build, design, coordinate, analyze, and drive corporate financial initiatives for organizational…
Added 1 hour ago
TH
Project Manager I (Full-Time) - CVH PRCC Admin
Trillium Health Partners
Mississauga, ON
- Full-time
…patient experience across these portfolios, while supporting integration and efficiencies with primary care providers, screening programs, diagnostic services and regional partners. The…
Added 1 hour ago
M
RQ11316 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
including the execution of systems integration tests, specialized tests,
Added 1 hour ago
BS
Java CIAM Developer
Brainhunter Systems Ltd
Toronto, ON
- Contract
Brainhunter is currently seeking the services of a “Java CIAM Developer” for a contract opportunity with one of our Valued Clients.
Added 1 hour ago
KG
RPA Platform Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
We are seeking a Senior RPA Platform Engineer to architect, maintain, and scale our enterprise automation ecosystem across hybrid environments, including on-premises architecture, AWS…
Added 1 hour ago
Z
React Native - Mobile Full-Stack Developer
Zoho
Toronto, ON
- Contract
As a Senior Full Stack Software Engineer in our US Retirement technology organization, you will design, build, and ship high-quality mobile and backend solutions that serve our Retirement…
Added 1 hour ago
M
Staff Engineer - Backend & Architecture
MapsPeople
Toronto, ON
- Full-time
This is a senior technical leadership role for an engineer who thinks beyond individual services and features. You will help define our backend architecture, drive technical standards…
Added 1 hour ago
FW
Solution Architect
Future Works
Remote, Canada
- Full-time
- Remote
8+ years of experience in Solutions Architecture, Platform Architecture, or senior software engineering, with a strong track record of designing secure, production-grade enterprise systems.
Added 1 hour ago
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Senior Technical Engineering Manager
Stay22
Montreal, QC
- Full-time
We are seeking an energetic and experienced Senior Technical Engineering Manager to lead a high-performing engineering team working across Stay22’s diverse product and platform initiatives.…
Added 1 hour ago
HR
Manager, Loss Prevention
Holt Renfrew
Toronto, ON
- Full-time
The Manager, Loss Prevention works with Store Senior Leadership to reduce the impact of shrinkage and Fraud on the store net profit. The Manager is responsible for establishing and…
Added 1 hour ago
BQ
QNX Senior Software Developer in Test
BlackBerry QNX
Ottawa, ON
- Full-time
The QNX Service PSP Test Team is seeking an experienced and highly motivated Software Developer in Test to help validate and deliver next-generation QNX software technologies. This is an…
Added 1 hour ago
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QNX Senior Software Developer in Test
BlackBerry
Ottawa, ON
- Full-time
The QNX Service PSP Test Team is seeking an experienced and highly motivated Software Developer in Test to help validate and deliver next-generation QNX software technologies. This is an…

Terra Dygital

IT Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills and Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education and Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

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More about this job

Responsibilities

Lead and support Managed Services Team Leads, guide complex technical escalations, and ensure incidents are resolved promptly while maintaining client confidence and service quality. Build client and internal relationships, investigate recurring issues, improve escalation processes and tools, and contribute to reporting, coaching, and operational standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, experience with complex incident resolution, SLAs, service desk tools, and vendor management; several advanced Microsoft certifications are also required.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
Root Cause Analysis
PowerShell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

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