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Added 9 mins ago
NA
Temporary Instructor, Heavy Equipment Technician
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…environment. Proficiency with a variety of computer programs and systems, as well as the ability to work effectively both independently and collaboratively, is…
Added 9 mins ago
NA
Continuous Instructor, Heavy Equipment Technician
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…environment. Proficiency with a variety of computer programs and systems, as well as the ability to work effectively both independently and collaboratively, is…
Added 9 mins ago
TH
Coordinator, Community Engagement
Trillium Health Partners
Mississauga, ON
- Full-time
…Health Partners, one of the largest community-based hospital systems in Canada, and help advance better care for the communities it serves. Made up of The Credit Valley Hospital, the…
Added 9 mins ago
Administrative & Training Coordinator
PSC Group
Toronto, ON
…development. This position serves as the focal point for training systems, document management, payroll administration, SAP support, onboarding, certification programs, and various business…
Added 9 mins ago
Retail Sales Associate
Fire & Flower Inc.
Kawartha Lakes, ON
Familiarity with security alarm systems – enabling and disabling.
Added 9 mins ago
KU
Faculty Affairs and Development Advisor
King's University College
London, ON
- $78,572 to $98,383 CAD / year
- Full-time
Advanced knowledge of word processing, spreadsheet and database programs and PeopleSoft is required. Ability to learn and remain current with relevant software systems.
Added 9 mins ago
CO
Occupational Health & Safety Consultant
College of the North Atlantic
NL · Newfoundland and Labrador, Canada
- Full-time
Knowledge of computerized systems and software used in occupational health and safety reporting and program administration.
Added 9 mins ago
ON
Maintenance Planner
Ontario Northland
Englehart, ON
- Full-time
Experience with Enterprise Asset Management (EAM) or Computerized Maintenance Management Systems (CMMS) including preventative maintenance set up, job scoping and planning, and job…
Added 9 mins ago
SI
Implementation & Training Specialist
Sofvie Inc.
Sudbury, ON · Greater Sudbury, ON
- Full-time
…Sofvie replaces paper forms, spreadsheets, and disconnected systems with a single source of truth that connects frontline workers with Safety and Operations leaders. Workers get tools that…
Added 9 mins ago
IS
Inside Sales - Academic Intake Specialist
IHE School - Interior Heavy Equipment Operator School
Calgary, AB
- Full-time
Added 9 mins ago
Quality Technician
Tigercat | MacDonald Steel
Woodstock, ON
…candidate is required to develop, test, and evaluate integrated systems for managing production processes, including human work factors, quality control, material flow and production…
Added 9 mins ago
Production Associate
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Peterborough, ON
…support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest…
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Quality Control Inspector (Supply Chain & Logistics)
OSI Maritime Systems
Burnaby, BC
At OSI Maritime Systems, we pride ourselves on delivering world-class navigation and bridge systems. With decades of experience serving military customers, we remain at the forefront of…
Added 9 mins ago
Fitness Leader - Aqua Fit ID #1664
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Added 9 mins ago
Senior Youth & Family Counsellor - Phoenix
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Added 9 mins ago
530 - OUR LADY OF PROVIDENCE CC/SA/EDP - Assistant Teacher
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Brampton, ON
In accordance with Ontario’s hiring transparency requirements, no artificial intelligence (AI) systems are used to screen, assess, or select applicants for this position.
Added 9 mins ago
HR Advisor - Employee Relations
New Age Services Inc.
Calgary, AB
Maintain employee relations, accommodation, and performance management tracking systems.
Added 9 mins ago
Business Systems Analyst ITS & HR (2026-MP-24)
University of Windsor
Windsor, ON
POSITION TITLE: Business Systems Analyst – ERP Applications
Added 9 mins ago
A
Jr. Civil Engineer/ Analyst
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Mississauga, ON · Oshawa, ON
- Full-time
Prepare engineering design calculations for the repair and reinforcement of structural systems involving steel, reinforced concrete, and masonry, and prepare associated design documentation.
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A
Reactor Components Manager
AtkinsRéalis
Mississauga, ON
- Full-time
Experience managing and/or performing work under nuclear quality management systems such as CSA N286, CSA N299.
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A
Engineering Manager Mechanical Engineering, Port Elgin
AtkinsRéalis
Port Elgin, ON
- Full-time
Coordinating the design interface between the Nuclear Systems and Balance of Plant portions of a nuclear power plant and across multidisciplinary teams (collaborate with peer…
Added 9 mins ago
AC
AI Clinical Lead (1 day a week, 1 year contract)
Amplify Care
Kitchener, ON
- Part-time
Proven ability to apply systems thinking to complex challenges, synthesize diverse information, and make informed, evidence-based decisions.
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Risk Evaluator Specialist
SGI
Regina, SK · Saskatoon, SK
- Full-time
Added 9 mins ago
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Investigation Specialist
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Toronto, ON
- Full-time
Perform in-depth investigations and searches using internal systems, databases, and online and offline resources to locate individuals and assets
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Software Engineer (Ottawa On-site)
TechInsights
Ottawa, ON
- Full-time
Design APIs, components and data models that are easy to understand, test and change. Improve technical debt step by step as systems grow.

Terra Dygital

IT Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills and Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education and Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

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More about this job

Responsibilities

Lead and support Managed Services Team Leads, guide complex technical escalations, and ensure incidents are resolved promptly while maintaining client confidence and service quality. Build client and internal relationships, investigate recurring issues, improve escalation processes and tools, and contribute to reporting, coaching, and operational standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, experience with complex incident resolution, SLAs, service desk tools, and vendor management; several advanced Microsoft certifications are also required.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
Root Cause Analysis
PowerShell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

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