Jobs in Canada

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Added 12 mins ago
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Registered Social Worker (MSW with Clinical Designation)
DiveThru
AB · Edmonton, AB
- Contract
…services include therapy and psychological assessments. We also partner with organizations to make mental health support more accessible for their…
Added 12 mins ago
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Registered Provisional Psychologist
DiveThru
AB · Edmonton, AB
- Contract
…services include therapy and psychological assessments. We also partner with organizations to make mental health support more accessible for their…
Added 12 mins ago
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Registered Psychologist
DiveThru
AB · Edmonton, AB
- Contract
…services include therapy and psychological assessments. We also partner with organizations to make mental health support more accessible for their…
Added 12 mins ago
AM
Intern Funeral Director
Arbor Memorial Inc.
Regina, SK
- Internship
Demonstrated strong customer service skills with the ability to partner will all levels of the organization.
Added 12 mins ago
AM
Host/Hostess
Arbor Memorial Inc.
Winnipeg, MB
- Full-time
Demonstrates strong customer service skills with the ability to partner will all levels of the organization.
Added 12 mins ago
CS
Mental Health Counsellor/Therapist - Child & Youth
Carrier Sekani Family Services
BC · Takla Landing, BC
- Full-time
…providing services to 11 member Nations. Every day, our teams partner with Indigenous families and communities to support healing, wellness, and self-determination, grounding our programs…
Added 12 mins ago
GB
Inside Sales Support
Gentek Building Products - Canada
Sudbury, ON
- Full-time
In this client-facing role, you understand the importance of customer service and the foundation of ACT. You will become a product knowledge expert, knowing all about what we sell and how…
Added 12 mins ago
GB
Inside Sales/Warehouse Support
Gentek Building Products - Canada
Sudbury, ON
- $24 to $27 CAD / hour
- Full-time
In this client-facing role, you understand the importance of customer service and the foundation of ACT. You will become a product knowledge expert, knowing all about what we sell and how…
Added 13 mins ago
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Associate, Index Management – Equity Rebalance
Solactive
Toronto, ON
- Full-time
Act as a key contact and trusted partner for an international client base in both North America and Europe, including leading investment banks, asset managers, hedge funds, and trading…
Added 13 mins ago
GB
Inside Sales Representative
Gentek Building Products - Canada
Kitchener, ON
- $26 to $29 CAD / hour
- Full-time
In this client-facing role, you understand the importance of customer service and the foundation of ACT. You will become a product knowledge expert, knowing all about what we sell and how…
Added 13 mins ago
AM
Host/Hostess
Arbor Memorial Inc.
Toronto, ON · Scarborough, ON
- $20 to $21 CAD / hour
- Part-time
Demonstrates strong customer service skills with the ability to partner will all levels of the organization.
Added 13 mins ago
EJ
Canada Registered Branch Associate
Edward Jones
Port Dover, ON
- Full-time
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an…
Added 42 mins ago
CS
Family Preservation Worker
Carrier Sekani Family Services
Prince George, BC
- $32.85 to $42.54 CAD / hour
- Full-time
…providing services to 11 member Nations. Every day, our teams partner with Indigenous families and communities to support healing, wellness, and self-determination, grounding our programs…
Added 42 mins ago
AM
Host/Hostess
Arbor Memorial Inc.
AB · Edmonton, AB
- Part-time
Demonstrates strong customer service skills with the ability to partner will all levels of the organization.
Added 42 mins ago
AM
Host/Hostess
Arbor Memorial Inc.
AB · Edmonton, AB
- Part-time
Demonstrates strong customer service skills with the ability to partner will all levels of the organization.
Added 42 mins ago
AM
Print Centre Specialist
Arbor Memorial Inc.
Toronto, ON · Scarborough, ON
- $22 to $24 CAD / hour
- Part-time
Demonstrates strong customer service skills with the ability to partner will all levels of the organization.
Added 42 mins ago
SP
Canadian Public Sector Engagement Delivery Leader
Salesforce Partner Canada
Toronto, ON
- Full-time
Ability to lead large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentor teams of junior team members and effectively manage client escalations.
Added 42 mins ago
SP
Regional Sales Director
Salesforce Partner Canada
Toronto, ON
- Full-time
As a Sales Leader, you will manage and develop a team of Account Executives. You will take part in and lead client and prospect meetings, and work cross-functionally with internal partners…
Added 1 hour ago
RB
Financing Specialist - Agriculture
Royal Bank of Canada
Guelph, ON · Strathroy-Caradoc, ON · Woodstock, ON
- Full-time
As a Financing Specialist, you are the credit expert within high performing commercial banking Client Relationship Teams. This role will specialize in the Agriculture segment. You engage…
Added 1 hour ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
As e-commerce continues to eliminate borders, we believe Canadian entrepreneurs deserve a shipping partner that helps them compete globally without unnecessary complexity or high barriers…
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 1 hour ago
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Seasonal Educator | SASKATOON
lululemon
Saskatoon, SK
- Full-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 1 hour ago
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Sr. Tech Lead - Application Development N 4D
BrightClaim
Montreal, QC
- Full-time
…intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a…
Added 1 hour ago
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Material Controller II
Worley
Moose Jaw, SK · Regina, SK
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Lillooet, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

Terra Dygital

Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills And Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education And Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

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More about this job

Responsibilities

Lead and support Managed Services Team Leads, oversee service quality and incident response, and take ownership of complex customer escalations. Maintain client relationships, drive root cause and service improvement initiatives, and ensure escalations meet SLAs and company standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, complex incident leadership, SLA and vendor management experience, coaching ability, and several advanced Microsoft certifications.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
PowerShell
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

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