Find work in Canada.

568,893 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
PI
Engineering Technology Specialist
Price Industries
Winnipeg, MB
- Full-time
…and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control…
Added 33 mins ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
…supporting the ongoing development and growth of the site team and…
Added 33 mins ago
CH
Senior Program Officer - Surgery
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Are you a visionary, collaborative leader who sees opportunities where others see complexity? Do you thrive on challenging the status quo, connecting people across disciplines and turning…
Added 33 mins ago
CH
Unit Manager
Covenant Health Canada
AB · Edmonton, AB
- Full-time
This is an exciting opportunity for an experienced leader to join the Grey Nuns Hospital Addictions and Mental Health Portfolio. This position oversees a 34-bed Acute Inpatient Unit (Unit…
Added 48 mins ago
S
Senior Electrical Engineer
Shell
Sarnia, ON
- Full-time
…reviewer or approver, TA3, Electrical Discipline Hazard Assessment Leader, PSSR Leader, and action-item owner. Lead minor plant changes and provide required hazard screening, technical…
Added 1 hour ago
A(
Delivery Lead - Operations Transformation
AXIS (AXIS Capital)
Halifax, NS
- Full-time
The Delivery Lead – Operations Transformation is an outcome-oriented delivery leader accountable for ensuring the Global Operations Transformation delivers measurable business results. The…
Added 1 hour ago
PA
Ground Operations Manager
PAL Airlines
Montreal, QC
- Full-time
Keep Operations Moving. Keep Customers Connected.
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 1 hour ago
BC
Head of Operations
BGone Consultants
Toronto, ON
- Full-time
As the Head of Operations for UpCredit Canada, you will hold full ownership of the strategic planning, team building, and day-to-day management of our core operational pillars: Collections,…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 1 hour ago
O
Senior Engineering Manager - Stratus Imaging Archive
Optum
Richmond, BC
- Full-time
Optum Tech is a global leader in health care innovation. Our teams build and operate enterprise-scale, cloud-native platforms that power modern healthcare workflows. The Stratus Imaging…
Added 1 hour ago
PA
Expression of Interest - Aircraft Maintenance Engineers
PAL Airlines
Wabush, NL
- Full-time
PAL Technical Services, is a leader in full-service aircraft maintenance from modifying a wide range of aircraft, to line maintenance, and maintenance, repair and overhaul services. We…
Added 1 hour ago
PA
Director, Customer Service
PAL Airlines
Montreal, QC
- Full-time
…memorable travel experience. We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our…
Added 1 hour ago
Senior Forward Deployed Detection and Response Consultant, Cyber Defence, National Security, Mandiant
Google
Ottawa, ON
You will provide industry-leading security operations, incident response, assessment, transformation, managed detection and response, and training services with in-depth tactical support.…
Added 1 hour ago
CC
Talent Acquisition Specialist
Clark Construction Management
Mississauga, ON
- Full-time
Screen applicants, conduct phone screens and coordinate interviews with Project Operations and Field Management.
Added 1 hour ago
A(
Delivery Lead - Operations Transformation
AXIS (AXIS Capital)
Halifax, NS
- Full-time
The Delivery Lead – Operations Transformation is an outcome-oriented delivery leader accountable for ensuring the Global Operations Transformation delivers measurable business results. The…
Added 1 hour ago
TH
Clinical Manager, Birthing Services| Permanent Full Time
Trillium Health Partners
ON · ON, Canada
- Full-time
…Manager is accountable for quality, patient safety, clinical operations, people, financial stewardship, and the timely delivery of Program priorities and measurable…
Added 2 hours ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
This is an opportunity for a leader who combines strong people management skills with technical aptitude, problem-solving, and an interest in optimizing scheduling systems and workforce…
Added 2 hours ago
SM
Underground Heavy Duty Mechanic
Swick Mining Services
Timmins, ON
- $50 to $60 CAD / hour
- Full-time
Swick Mining Services is hiring experienced Underground Field Mechanics to support our Canadian underground diamond drilling operations.
Added 2 hours ago
SB
Restaurant Manager
Superflux Beer Company
Vancouver, BC
- $83,500 CAD / year
- Full-time
The Hospitality Leader is the General Manager of hospitality at 505 Clark Drive, accountable for the operations and financial performance of the lounge, patio and retail sales. The role…
Added 2 hours ago
AM
Assistant Funeral Home Manager
Arbor Memorial Inc.
Hamilton, ON
- Full-time
Your opportunity for personal growth as an Assistant Funeral Home Manager and as a leader in the funeral profession awaits you here at Arbor Memorial and L.G. Wallace Funeral Home
Added 2 hours ago
CS
Youth Care Worker
Carrier Sekani Family Services
Prince George, BC
- $28.42 to $36.8 CAD / hour
- Contract
Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of…
Added 2 hours ago
A
Assistant Manager - Upper Canada Mall
Athleta
Newmarket, ON
- Full-time
…through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to…
Added 2 hours ago
LE
Director, Human Resources
LG Electronics
Toronto, ON
- Full-time
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics creates innovative solutions for a better life. Our brand promise, 'Life's Good,' reflects…
Added 2 hours ago
BR
Lead, Full Time - Tsawwassen Mills
Banana Republic
Tsawwassen, BC
- Full-time
Support sales leader during (non-peak) hours, with the customer as the primary focus

Terra Dygital

Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills And Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education And Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

Apply About employer

More about this job

Responsibilities

Lead and support Managed Services Team Leads, oversee service quality and incident response, and take ownership of complex customer escalations. Maintain client relationships, drive root cause and service improvement initiatives, and ensure escalations meet SLAs and company standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, complex incident leadership, SLA and vendor management experience, coaching ability, and several advanced Microsoft certifications.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
PowerShell
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

Report this job