Jobs in Canada

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Added 1 min ago
IP
Industrial Pump Repairer
Industrial Pump Repair Canada
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Read and interpret schematics, technical drawings, and system manuals to execute repairs efficiently.
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SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
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PL
Project Manager - PL#72904
Peter Lucas
Grande Prairie, AB
- Full-time
The Project Manager will be responsible for planning, coordinating, and overseeing projects from initiation through completion, ensuring successful delivery within established scope,…
Added 1 min ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 1 min ago
PL
Project Manager - PL#72904
Peter Lucas
Dawson Creek, BC
- Full-time
The Project Manager will be responsible for planning, coordinating, and overseeing projects from initiation through completion, ensuring successful delivery within established scope,…
Added 1 min ago
EI
Senior CAD Technician
Egis in Canada
Toronto, ON
- $80,000 to $110,000 CAD / year
- Full-time
…design teams through project delivery, design coordination, and technical drafting…
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Channel Development Manager
Survalent
Mississauga, ON
- Full-time
The grid is transforming - and you could be at the center of it. Survalent is looking for a Channel Development Manager to build and grow the partner ecosystem behind some of North…
Added 1 min ago
IG
Automotive Electrician
INKAS® Group
Toronto, ON · Greater Toronto Area, Canada
- $22 to $30 CAD / hour
- Full-time
· Read and interpret electrical drawings, schematics, blueprints, and technical specifications
Added 1 min ago
EO
Senior Research & Data Analyst
Elections Ontario
Toronto, ON · North York, ON
- $75,185 to $105,116 CAD / year
- Full-time
This position requires in-office presence of five days per week
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Marketing Project Coordinator
Cella
Calgary, AB · Greater Calgary Metropolitan Area
- $25 to $30 CAD / hour
- Contract
This role operates on a hybrid model, requiring the individual to work onsite 1 day per week in either Calgary or Edmonton
Added 1 min ago
RS
CEDO Technician
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Certified Exposure Device Operator (CEDO) certification is required
Added 1 min ago
PL
Project Manager - PL#72904
Peter Lucas
Vancouver, BC
- Full-time
The Project Manager will be responsible for planning, coordinating, and overseeing projects from initiation through completion, ensuring successful delivery within established scope,…
Added 1 min ago
Student Optician-Mississauga, ON-Clearly by For Eyes
EssilorLuxottica Group
Mississauga, ON
Serves as a role model for development and a technical resource for all.
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Commercial Solutions Manager
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Manager, Sales and Performance, the Commercial Solutions Manager (CSM) leads the profitable revenue growth of the petroleum fuel and lubricant business within a specified…
Added 1 min ago
Senior Manager, Marketing Analytics
Scotiabank
Toronto, ON
The Senior Manager, Marketing Analytics provides leadership in the development, delivery, and continuous improvement of marketing analytics capabilities that support data-driven marketing…
Added 1 min ago
CG
Construction Survey Technologist (Office)
Challenger Geomatics
AB · Edmonton, AB
- Full-time
…products of the Geomatics department as directed by the Project…
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E
Senior Project Manager/Team Lead
EXP
London, ON
- Full-time
EXP is currently seeking a Senior Project Manager/Team Lead to join our Building Science Discipline in London, ON. The successful candidate will be responsible for all aspects of building…
Added 1 min ago
JE
Regional Delivery Manager
Just Eat Takeaway.com
Winnipeg, MB · Toronto, ON · AB
- Full-time
The Regional Delivery Manager is accountable for achieving network KPI & budget targets for the regions they are responsible for. You will be expected to investigate the root cause of…
Added 1 min ago
PL
Project Manager - PL#72904
Peter Lucas Project Management Inc.
Vancouver, BC
- Full-time
The Project Manager will be responsible for planning, coordinating, and overseeing projects from initiation through completion, ensuring successful delivery within established scope,…
Added 1 min ago
PL
Project Manager - PL#72904
Peter Lucas Project Management Inc.
Grande Prairie, AB
- Full-time
The Project Manager will be responsible for planning, coordinating, and overseeing projects from initiation through completion, ensuring successful delivery within established scope,…
Added 1 min ago
PL
Project Manager - PL#72904
Peter Lucas Project Management Inc.
Dawson Creek, BC
- Full-time
The Project Manager will be responsible for planning, coordinating, and overseeing projects from initiation through completion, ensuring successful delivery within established scope,…
Added 1 min ago
SA
Manager, Security & Compliance
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
Clear communicator who can explain risk and controls to non-technical stakeholders, auditors, and plant teams.
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Client Services Specialist - Mississauga, ON
Intertek Canada
Mississauga, ON
PM/APM – Green Services Program Manager/Director, and Associate Program Managers
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Proposal Coordinator
Aecon
Cambridge, ON
Reporting to the Sr. Proposal Manager, the Proposal Coordinator is responsible for supporting the planning, coordination, and administration of proposal development activities associated…
Added 16 mins ago
PI
Junior GIS/AutoCAD Technician
Pinchin in Canada
St. Catharines, ON · Hamilton, ON · Waterloo, ON · London, ON · Chatham-Kent, ON · Tilbury, ON
- Full-time
Be part of a team that values collaboration, accountability, and hands‑on technical work that supports responsible development and healthier communities.

Terra Dygital

Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills And Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education And Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

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More about this job

Responsibilities

Lead and support Managed Services Team Leads, oversee service quality and incident response, and take ownership of complex customer escalations. Maintain client relationships, drive root cause and service improvement initiatives, and ensure escalations meet SLAs and company standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, complex incident leadership, SLA and vendor management experience, coaching ability, and several advanced Microsoft certifications.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
PowerShell
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

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Jobs in Canada