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Added 9 mins ago
MD
District Manager - NR Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Division of Ecological and Water Resources is seeking to hire one (1) Full-time permanent District Manager position located in St. Paul, Minnesota. This position will direct, manage,…
Added 9 mins ago
GT
Consultant, Site Reliability Engineering
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $72 CAD / hour
- Contract
…You will work closely with cross-functional teams, providing technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in…
Added 9 mins ago
SL
Engineering Manager
Strescon Limited
Saint John, NB
- Full-time
As Engineering Manager, you will provide strategic and technical leadership to a team of engineers responsible for delivering safe, efficient, and innovative precast and prestressed…
Added 9 mins ago
EI
Senior Traffic Engineer-(Construction Staging)
Egis in Canada
Toronto, ON
- $140,000 to $180,000 CAD / year
- Full-time
Senior Traffic Engineering Specialist (Construction Staging) based in Toronto, Ontario, Canada provides technical leadership for traffic engineering, construction staging, and…
Added 9 mins ago
CN
Director of Facilities & Maintenance
Canadian Niagara Hotels
Niagara Falls, ON
- Full-time
We are looking for a leader who brings a true balance of three strengths: hands-on, multi-site operations leadership across complex building systems and diverse property types; corporate…
Added 10 mins ago
C
Biorepository Technician I
CooperCompanies
Mississauga, ON
- Full-time
…the problems or immediately notify the general supervisor, technical supervisor, manager, or director of biorepository…
Added 10 mins ago
CO
Senior Manager, Software Engineering
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Software Engineering
Added 10 mins ago
UO
Design and Experiential Learning Engineer
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Technical Services Manager in the Department of Civil and Environmental Engineering and School of Mining and Petroleum Engineering, the Design and Experiential Learning…
Added 10 mins ago
S
Welding Engineer / EIT / Technologist
SGS
Nisku, AB
- Full-time
The Welding Engineer / EIT / Technologist provides technical support in welding engineering, welder testing, welding procedure qualification, and parameter monitoring. This role supports…
Added 10 mins ago
S
Licensed Workshop Technician
Sandvik
Miramichi, NB
- Full-time
Complete accurate time records, technical reports, failure reports, and parts listings.
Added 10 mins ago
RA
Prototype Assembler 3P - 2nd Shift
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
…manufacturing team, supporting prototype and production assembly…
Added 10 mins ago
RE
Project Estimator
Rising Edge Group
AB · Edmonton, Alberta
- Full-time
…that power critical infrastructure across North America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and…
Added 10 mins ago
BF
Class A/B Gas Fitter
Borealis Fuels & Logistics
Quesnel, BC
- Full-time
…fitting work. Borealis considers this position essential to its operations in the British Columbia…
Added 10 mins ago
JI
Project Manager
J.D. Irving, Limited
Halifax, NS
- Full-time
We are seeking an experienced Project Manager (TPM) to lead the implementation of Total Productive Maintenance initiatives across our operations. This role is critical in driving…
Added 24 mins ago
MN
Project Manager
Modern Niagara
Halifax, NS
- Full-time
The project manager will support the QEII Halifax Infirmary Expansion Project within the major projects team and will be managing budgets, schedules, and resources to ensure successful…
Added 25 mins ago
CE
Technical Sales Specialist – Wear Solutions
Castolin Eutectic
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
5+ years of relevant wear solutions experience as a maintenance manager, plant manager, millwright, sales professional or similar role in one or more of the following industries: mining,…
Added 25 mins ago
CE
Business Development Manager – Mining Solutions
Castolin Eutectic
Remote, Canada
- $110,000 to $150,000 CAD / year
- Full-time
- Remote
At Castolin Eutectic, we offer the opportunity to develop your own territory, establish relationships with mining operations across Timmins and surrounding communities, and grow a business…
Added 25 mins ago
AG
Manager, Financial Reporting
Alamos Gold Inc.
Toronto, ON
- Full-time
Alamos is a Canadian-based intermediate gold producer with diversified production from three operations in North America. This includes the Island Gold District and Young-Davidson mine in…
Added 39 mins ago
RE
Project Estimator
Rising Edge Group
AB · Edmonton, AB
- Full-time
…that power critical infrastructure across North America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and…
Added 39 mins ago
IG
Capital Markets Project Manager
Insight Global
Toronto, ON
- $80 to $95 CAD / hour
- Contract
Insight Global is looking for a Tech Project Manager to support a multitude of projects under Capital Markets for Bank of Montreal. As the Project Manager you will be responsible for daily…
Added 39 mins ago
S
Welding Engineer / EIT / Technologist
SGS
Nisku, AB
- Full-time
The Welding Engineer / EIT / Technologist provides technical support in welding engineering, welder testing, welding procedure qualification, and parameter monitoring. This role supports…
Added 39 mins ago
B
Business Intelligence Specialist
Bevertec
Toronto, ON
- Contract
Platform Operations & Maintenance: Provide daily operational support, cluster administration, and health monitoring for the Cloudera environment across HDFS, Hive, Impala, Spark, Kudu,…
Added 39 mins ago
II
Lead Business Analyst
ITC Infotech
Vancouver, BC
- $110,000 to $125,000 CAD / year
- Full-time
…ticket development, and refinement processes for business and technical initiatives. This role collaborates with cross-functional teams, including product managers, developers, third-party…
Added 39 mins ago
RS
API 653 Inspector
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…team. This is a full-time permanent position reporting to the Operations Manager and will be based out of Calgary, AB, with travel to and from multiple worksites throughout…
Added 39 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.

Terra Dygital

Service Delivery Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Experience: 3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of service we deliver to clients and lead the Team Leads who run our Managed Services function day to day.

This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director, Managed Services and the Technical Escalations Manager, you will be the primary point of guidance and escalation for Team Leads and the day-to-day relationship manager for client technical environments. Strong client relationships, proactive root cause work, and steady process improvement are central to the job. Travel may be required as needed.

Key Responsibilities

Provide day to day oversight and support to Team Leads in the Managed Services function, acting as a point of guidance for technical decision-making and issue escalation.
Support Team Leads with workload prioritization, incident response, and service quality management.
Promote consistent standards, decision-making, and escalation handling across the function.
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Take ownership of high-priority and complex customer escalations, ensuring timely, effective, and customer-focused resolution.
Lead the resolution of critical escalations, offering technical insight and decisive guidance to ensure operational excellence.
Serve as a customer advocate by understanding concerns, managing expectations, and providing clear, regular updates throughout the escalation lifecycle.
Build and maintain strong relationships with customers and internal stakeholders to support long-term trust and satisfaction.
Collaborate closely with the Service and Projects teams and other internal teams to drive service delivery and improvement initiatives, ensuring alignment, accountability, and clear communication.
Investigate the root causes of recurring escalations and systemic issues, and partner with relevant teams to implement corrective and preventative actions.
Engage and work with vendors and third parties as needed.
Continuously evaluate escalation processes, workflows, and tooling, recommending and implementing improvements that reduce resolution times and improve efficiency.
Ensure the Managed Services systems and tools are configured to support the team.
Maintain accurate and detailed records of escalations, resolutions, and lessons learned.
Prepare and contribute to regular reporting on escalation trends, performance metrics, and improvement opportunities.
Ensure escalated issues are managed in accordance with company policies, service level agreements (SLAs), and quality standards.
Provide coaching and knowledge sharing on escalation handling best practices, and contribute to training and onboarding for complex issue resolution.
Promote a customer-centric, accountable, and continuously improving culture within Managed Services.

Skills And Knowledge

Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Strong working knowledge of virtualization (VMware or Hyper-V), backup and disaster recovery, networking and firewalls, and endpoint management.
Proven ability to troubleshoot complex, multi-layer outages and to lead root cause analysis on recurring issues.
Experience with scripting and automation (PowerShell required).
Solid understanding of SaaS platforms, APIs, and general troubleshooting workflows.

Education And Experience

6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client or production environments.
3+ years of people management, supervision, or team lead experience, including performance conversations and day-to-day operations. This experience should build on your systems administration background, not replace it.
Demonstrated ability to lead the resolution of high-pressure, time-sensitive incidents while maintaining professionalism and client confidence.
Experience working with SLAs, service desk tooling, and vendor management.
Ability to coach technical staff, set standards, and make sound decisions under pressure.
Several advanced Microsoft certifications.

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More about this job

Responsibilities

Lead and support Managed Services Team Leads, oversee service quality and incident response, and take ownership of complex customer escalations. Maintain client relationships, drive root cause and service improvement initiatives, and ensure escalations meet SLAs and company standards.

Requirements

Requires at least six years of systems administration experience, including three years at a senior level, plus three years of people management, supervision, or team lead experience. Candidates need advanced Microsoft systems expertise, PowerShell scripting, complex incident leadership, SLA and vendor management experience, coaching ability, and several advanced Microsoft certifications.

Skills

Windows Server Administration
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking And Firewalls
Endpoint Management
PowerShell
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
Service Desk
Windows Server
Active Directory
Microsoft Entra ID
Microsoft 365
Azure
Group Policy
DNS
DHCP
Identity And Access Management
VMware
Hyper-V
Backup And Disaster Recovery
Networking
Firewalls
Endpoint Management
PowerShell
SaaS
APIs
Root Cause Analysis
Incident Response
Escalation Management
Service Level Agreements
Vendor Management
Process Improvement
Technical Leadership
Microsoft Certifications

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