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Added 4 mins ago
Observability Engineer (KUBERNETES & CONTAINERS, GITOPS & AUTOMATION, QUERY LANGUAGES, CLOUD & INFRASTRUCTURE)
Apptoza Inc.
Toronto, ON
Contract
…storage • Maintain and upgrade observability components across development, QA, UAT, production, and DR environments • Configure distributed observability architecture spanning multiple…
Added 4 mins ago
Ice Rink Operations Manager
Canlan Sports
Langley (District), BC · City of Langley, BC
Full-time
Canlan Sports is currently looking for an Ice Rink Operations Manager
Added 4 mins ago
IT Manager
Kepler Communications Inc.
Toronto, ON
Full-time
$1,500 annual professional development fund to support your growth.
Added 4 mins ago
Account Manager
Guardteck Security Corp.
Calgary, AB
$65,000 to $80,000 CAD / year
Full-time
Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role…
Added 4 mins ago
Health And Safety Manager
Walker Industries
Barrie, ON
$95,000 to $105,000 CAD / year
Full-time
…Reporting directly to the VP, Health & Safety, the Health & Safety Manager will provide strategic and hands-on leadership across a diverse operational environment where safety leadership,…
Added 4 mins ago
Personal Lines Advisor
Team Insurance Brokers Inc.
Winnipeg, MB
Full-time
Added 4 mins ago
Business Development Representative (Ottawa)
Closer Conveyancing
Ottawa, ON
Full-time
…manage real estate transactions. Reporting to the Business Development Manager, you’ll be responsible for the territory spanning Ottawa and Peterborough through to the East GTA. You’ll…
Added 4 mins ago
Senior Relationship Manager, Commercial Banking
National Bank of Canada
AB · Edmonton, AB
Full-time
A career as Senior Relationship Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied…
Added 4 mins ago
Transportation Engineering Manager
Watt Consulting Group Ltd. (WATT)
Victoria, BC
Full-time
…for someone who enjoys combining technical leadership, team development, client relationships, and business…
Added 4 mins ago
BANKING ADVISOR
National Bank of Canada
Saint-Gabriel-de-Brandon, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 4 mins ago
Senior banking advisor
National Bank of Canada
Calgary, AB
Full-time
Participate in the development of your branch colleagues.
Added 4 mins ago
Manager, IT Support Services
IDFusion Software
Winnipeg, MB
Full-time
IDFusion is looking to hire a Manager, IT Support Services to join our team. Do you want to work for a company that focuses on values for both its clients and employees? A company that…
Added 4 mins ago
Banking Advisor
National Bank of Canada
Baie-Comeau, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 4 mins ago
BANKING ADVISOR
National Bank of Canada
Saguenay, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 4 mins ago
Facilities Manager
The University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
The Facilities Manager provides operational oversight for an assigned campus zone comprising over 1 million gross square feet (GSF) of academic, research, and administrative space. As the…
Added 4 mins ago
Manager, Financing Solutions - Real Estate Group
National Bank of Canada
Calgary, AB
Full-time
A career as a Manager, Financing Solutions in the Real Estate group within the Commercial and Private Banking 1859 team means acting as a trusted expert in credit analysis and real estate…
Added 4 mins ago
Assistant Branch Operations Manager
Worldpac
Langford, BC
Full-time
Worldpac, a leading name in automotive parts distribution, is looking for an Assistant Branch Operations Manager to be responsible for learning all aspects of branch operations and…
Added 4 mins ago
Programmatic Specialist
Fathom Talent Group
Toronto, ON
Full-time
o Support the development of dashboards and visualizations for internal or client‑facing reporting.
Added 4 mins ago
Bilingual Customer Service Representative
Beyond Bilingual Inc.
Laval, QC
Contract
Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)
Added 4 mins ago
Analytical Development Co-op
Cytiva
Vancouver, BC
Full-time
This position reports to the Senior Manager of Analytical Development (AD) and is part of the BioPharmaceutical Operations group located at the Nanomedicines Center in Vancouver, BC and…
Added 4 mins ago
Project Manager- Stations
ONxpress
Toronto, ON
Full-time
Reporting to the Stations Lead, Major Civils Alliance, this incumbent will work on leading the delivery of the development of an existing station in the GTA GO Network.
Added 4 mins ago
Assistant Manager
Sporting Life
Toronto, ON · North York, ON
$65,000 to $75,000 CAD / year
Full-time
As an Assistant Manager with Sporting Life, you will lead customer service across the store, ensuring operational standards are met and delivered.
Added 4 mins ago
Commercialization Project Manager
Agrocrop Exports Ltd.
Bolton, ON
Full-time
We are seeking an experienced Commercialization Project Manager to lead end-to-end product launches and customer implementations. This role will coordinate cross-functional teams, manage…
Added 4 mins ago
Sales Coordinator - Real Estate
Ledingham McAllister
Coquitlam, BC
Part-time
…start or build their career in the real estate or real estate development industry. You’ll be part of an amazing team at our Sales Centres, collaborating closely with the head office’s…
Added 4 mins ago
Senior Manager, Strategic Communications
The University of British Columbia
Vancouver, BC
$8,810.92 to $13,202.5 CAD / month
Full-time
The Senior Manager, Strategic Communications provides strategic leadership and is accountable for the development, integration and implementation of the Faculty of Medicine’s Education,…

Terra Dygital

Spanish Speaking Support Specialist

Toronto, ON, Canada

Pay: $60,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

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Original job description

About Terra Dygital

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.

About This Role

As a Bilingual Support Specialist (Spanish), your expertise in problem-solving is matched by your dedication to providing outstanding customer service to clients and fellow technicians. You are recognized for your exceptional customer support, proficient multitasking abilities, and your composed proficiency in managing urgent scenarios. Under the guidance of the Team Leads, Technical Escalations Manager, and Director, Managed Services, the Support Specialist is responsible for troubleshooting and resolving client issues. Your role demands excellent communication skills and a commitment to delivering superior client service.

Key Responsibilities

Support clients comfortably in both English and Spanish with technical issues involving Microsoft’s core business applications and operating systems
Support backup, disaster recovery, and business continuity solutions
Assist new clients with onboarding and training
Review project metrics to ensure service standards are met (ticket closures, utilization, response time, resolution time, CSAT, etc.)
Provide support services for Microsoft and Cloud related technologies
Provide technical services and support for client networks
Provide remote access solution implementation and support
Maintain project and client documentation
Communicate with clients as required including keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Participates in regular team and client meetings
Maintain a deep knowledge of technology products and services applicable to our clients and the industry in which they operate
Provide support and guidance to more junior team members

Skills And Knowledge

Strong understanding of operating systems, business applications, printing systems, and network systems
Excellent interpersonal and communication skills
Ability to diagnose and troubleshoot technical issues
Mac proficiency preferred
Ability to multi-task and adapt to changes quickly
Ability to lead, motivate, and encourage team members
Service awareness of the client's key IT services for which support is being provided
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Willingness to participate in an on-call rotation, providing timely support outside regular hours when required

Education And Experience

Industry IT Certifications: Microsoft O365/Azure Role-based certification (or legacy equivalents)
2+ years’ experience working for an MSP or related company, an asset
Experience working for an MSP or related company preferred

Compensation And Additional Perks

Competitive Compensation based on Skill set and experience can range between $60,000 - $75,000
Comprehensive benefits package and time off policies
Short Term Incentive Plan
Company laptop
Cellphone and Commuting Allowance
Great environment & culture!

Apply About employer

More about this job

Responsibilities

Provide bilingual technical support in English and Spanish for Microsoft business applications, operating systems, and cloud technologies. Responsible for troubleshooting client issues, managing backups, and assisting with new client onboarding and training.

Requirements

Requires 2+ years of experience in an MSP environment and Microsoft O365/Azure role-based certifications. Candidates must possess strong interpersonal skills and the ability to diagnose complex technical issues in a fast-paced environment.

Skills

Spanish Fluency
English Fluency
Technical Troubleshooting
Microsoft 365
Azure
Network Support
Customer Service
Cloud Technologies
Disaster Recovery
Mac Proficiency
Multitasking
Client Onboarding
Technical Documentation
Incident Management
System Integration
Operating Systems

Benefits

Time off policies
Short Term Incentive Plan
Company laptop
Cellphone allowance
Commuting allowance

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Azure
MSP
Cybersecurity
System Architecture
Virtual CIO
Cloud Computing
Disaster Recovery
Business Continuity
Network Systems
Operating Systems
CSAT
Remote Access
IT Services
IT Consulting
Bilingual Support
Technical Support
Managed Services Provider

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