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Terrestar Solutions

Director, Network Operations

Montreal, QC, Canada

Experience: At least 15 years of experience managing network operations or telecommunications.
Posting language: English
Posted: Oct 2, 2026

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Original job description

For people who are going places

Terrestar represents a veritable constellation of talent... dedicated people who are eager to explore new horizons and take bold, new paths while charting the future of telecommunications.

To achieve that, we harness leading-edge technologies to enable seamless direct-to-mobile satellite communications and the Internet of Things.

Our mission: to connect everyone everywhere to their world.

If you think you might be a good fit, why not join our team!

Reporting to the Chief Technology Officer, the Director, Network Operations is responsible for the organization’s overall, continuous, and secure management of network operations. The incumbent ensures the availability, performance, and reliability of network and telecommunications infrastructure while overseeing compliance, operational risk management, and continuous process improvement.

The incumbent serves as the operational point of reference for network activities and actively contributes to achieving the company’s strategic objectives.

Main Responsibilities:

Network Operations Management

Plan, direct, and oversee network operations to ensure 24/7 availability and performance.
Ensure compliance with internal standards, service-level agreements (SLAs), and operational commitments.
Oversee proactive network monitoring and coordinate required interventions.

Incident Management and Service Continuity

Lead the management of major and critical incidents.
Ensure the implementation of structured post-mortem processes, including root-cause identification and follow-up on corrective actions.
Implement measures to reduce recurrence risks and improve operational resilience.

Leadership and Team Management

Coach, engage, and develop the Network Operations team.
Set operational priorities, assign responsibilities, and ensure effective resource management.
Contribute to employee skill development, performance, and engagement.

Security, Compliance, and Governance

Ensure the application of organizational policies, particularly those related to information and operational security.
Contribute to reviewing and improving operational governance frameworks.
Ensure compliance with regulatory, contractual, and internal requirements.

Projects and Technology Evolution

Participate in planning and implementing network infrastructure evolution projects.
Assess the operational impacts of technological and organizational changes.
Promote automation, process optimization, and operational best practices.

Communication and Collaboration

Provide clear and thorough communication on network status, risks, and operational issues.
Work closely with IT, engineering, security, regulatory affairs, and external partner teams.
Support management decision-making through structured analyses and recommendations.

Assume all related responsibilities.

COMPETENCY PROFILE AND MINIMUM REQUIREMENTSEducation/Experience/Certification:

University degree in computer science, software engineering, telecommunications, or a related field.
At least 15 years of experience managing network operations or telecommunications.
Demonstrated experience managing technical teams.
Experience in major incident management, service continuity, and post-mortem processes.
Experience in environments involving security, compliance, and continuous availability (24/7) requirements.

Other Qualifications:

Excellent understanding of network and telecommunications architectures and their operational constraints.
Strong command of incident management principles, SLAs, KPIs, and operational resilience.
Good knowledge of operational security and technology governance considerations.
Ability to analyze complex environments and assess risks associated with technical changes.
Fluency in French is required for this position. Proficiency in English is also necessary in order to communicate effectively with clients and colleagues across the country.

Skills Required:

Adapted to his or her level and field of expertise, the incumbent must possess the following skills:

Ability to develop constantly in a spirit of continuous learning.
Generates value and has an innovative spirit.
Demonstrates sound management of organizational risk and IT security.
Has a service approach.
Team player and collaborative.
Communicates effectively.
Plans and organizes work autonomously, rigorously and agilely.
Has a strong business acumen.
Demonstrates strong team management skills.
Ability to lead through change and uncertainty.
Values diversity and empathy.
Promotes growth and learning.
Drive strategy and execution.

At Terrestar, we’re all about our people!

In addition to enjoying fair, competitive, direct compensation, you'll have access to our incentive plan from the moment you're hired.

You’ll also enjoy:

an open working culture that offers flexibility in terms of when and where you work;
numerous paid holidays throughout the year;
varied health programs including yearly check-ups and virtual 24/7 support.

Above all, you’ll have the opportunity to learn, to grow, and to innovate in ways that will help shape the world of telecommunications.

At Terrestar, the future of telecom is close at hand.

You can review our privacy policy here : https://terrestarsolutions.ca/en/privacy-policy

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More about this job

Responsibilities

The Director of Network Operations is responsible for the continuous, secure management of network and telecommunications infrastructure to ensure 24/7 availability and performance. They lead incident management, oversee operational compliance, and drive strategic process improvements while managing the network operations team.

Requirements

Candidates must hold a university degree in computer science, software engineering, telecommunications, or a related field. A minimum of 15 years of experience in network operations or telecommunications management is required, along with proven expertise in incident management and security governance.

Skills

Network operations management
Incident management
Service continuity
Team leadership
Operational risk management
Security governance
Strategic planning
Process optimization
Automation
Telecommunications architecture
SLA management
KPI tracking
Technical team management
Root-cause analysis
Business acumen
Change management

Benefits

Incentive plan
Flexible work culture
Paid holidays
Health programs
Yearly check-ups
Virtual 24/7 support

Visa sponsorship

Not detected in the job text

Keywords

Network Operations
Telecommunications
Satellite Communications
Internet of Things
SLA
KPI
Incident Management
Operational Resilience
Governance
Automation
Infrastructure
Risk Management
Security
Compliance
Post-mortem
Root-cause analysis
Strategic Objectives
Team Management
Technical Leadership
Network Architecture

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