Customer Experience Specialist
- Richmond, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
- Posting language
- English
- Posted
Original job description
What To Expect
At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.
In this role, you will guide customers through every step of their Tesla journey - from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.
What You'll Do
Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase - building a complete and personalized customer profile Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers Provide the highest level of customer service to all current and future owners Perform additional tasks as assigned to meet business needs
What You'll Bring
1+ years of customer service and/or sales experience with proven track record to meet and exceed goals Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives Ability to understand and convey business issues and technical concepts Strong sense of team mentality and reliability Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools Ability to work evening hours, weekends, and holidays in a retail environment Must maintain a valid Class 5, G or G2 driver’s license for Canada For roles located in ON, MB, AB and BC: this role requires you to possess and maintain a motor vehicle salesperson license/certificate issued by the applicable provincial regulator. Without this license/certificate, you cannot engage in sales activities. Possessing and maintaining a license/certificate is therefore a condition of employment and continued employment. Before submitting your application, you should check to see if you are eligible for a salesperson license/certificate by contacting the regulator in your province
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Company-paid Health, Dental, Vision, Life, and Disability insurances RRSP with employer match, Employee Stock Purchase Plans, and other financial benefits Employee Assistance Program Parental Success Programs Sick and Vacation time, and Paid Holidays Tesla Babies program Tesla products, fitness discounts, and perks program
Expected Compensation
$22.68 - $34.02/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
, Tesla
At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.
In this role, you will guide customers through every step of their Tesla journey - from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.
What You'll Do
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
$22.68 - $34.02/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
, Tesla
More about this job
Responsibilities
Welcome showroom guests, understand their needs and purchase timelines, and provide tailored product education, demonstrations, and test drives. Support sales pipeline health by recording customer information and scheduling test drives, deliver vehicle orientations, and provide excellent service to current and prospective owners.
Requirements
Applicants need at least one year of customer service and/or sales experience with a record of meeting or exceeding goals, strong communication and organizational skills, and proficiency with Microsoft Office and CRM tools. The role requires a valid Class 5, G, or G2 driver's license in Canada, availability for evenings, weekends, and holidays, and a provincial motor vehicle salesperson license or certificate for roles in Ontario, Manitoba, Alberta, and British Columbia.
Skills
- Customer Service
- Sales
- Customer Engagement
- Product Demonstrations
- Delivery Orientations
- Sales Pipeline Management
- Customer Profiling
- Communication
- Organization
- Attention To Detail
- Teamwork
- Reliability
- Technical Communication
- Microsoft Office
- CRM Tools
- Electric Vehicle Industry Knowledge
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- RRSP With Employer Match
- Employee Stock Purchase Plan
- Employee Assistance Program
- Parental Support Programs
- Sick Leave
- Vacation Time
- Paid Holidays
- Tesla Products
- Fitness Discounts
- Perks Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Retail
- Environmental & Sustainability
- Transportation
Keywords
- Customer Experience
- Customer Service
- Sales
- Tesla
- Sustainable Energy
- Electric Vehicles
- Showroom
- Vehicle Delivery
- Brand Ambassador
- Customer Profile
- Demo Drives
- Full Self-Driving
- Sales Pipeline
- Test Drives
- Microsoft Office Suite
- CRM Tools
- Class 5 Driver's License
- G Driver's License
- G2 Driver's License
- Motor Vehicle Salesperson License
- Provincial Regulator
- Retail Environment
- Local Incentives