Service Manager
- Langford, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
What To Expect
At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world’s transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.
What You'll Do
Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
What You'll Bring
Bachelor’s Degree or equivalent experience Prior leadership experience in a service-focused industry; automotive expertise is not required Experience leading teams and managing a diverse group of roles and responsibilities Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities Experience running complex processes using Lean or other techniques Valid driver’s license required
, Tesla
At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world’s transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.
What You'll Do
More about this job
Responsibilities
Service Managers at Tesla are responsible for delivering exceptional customer experiences and managing day-to-day operations. They lead team development and ensure high performance across various business metrics.
Requirements
Candidates should have a Bachelor’s Degree or equivalent experience and prior leadership experience in a service-focused industry. Strong experience in leading diverse teams and managing complex processes is also required.
Skills
- Customer Satisfaction
- Team Leadership
- Operations Management
- Financial Acumen
- Analytical Thinking
- Problem Solving
- Time Management
- Safety Management
- Lean Techniques
- Technical Acumen
- Mentoring
- Process Improvement
- High-Pressure Situations
- Service Trends
- Feedback
- Engagement
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Manufacturing
- Energy
- Environmental & Sustainability
Keywords
- Service Manager
- Customer Experience
- Operations
- Team Development
- Business Metrics
- Productivity
- Quality
- Cost Management
- Revenue
- Lean
- Technical Repair
- Manufacturing
- Automotive
- Safety
- Efficiency
- Customer Service