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Added 8 hours ago
Senior Trade Compliance Specialist
CCM Hockey
Montreal, QC
…headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their…
Added 18 hours ago
CG
DIRECTOR, ENTERPRISE RISK MANAGEMENT AND INSURANCE | C.A.T. NORTH AMERICA
C.A.T. Global Inc.
Vaudreuil-Dorion, QC
- Full-time
The Director, Enterprise Risk Management and Insurance oversees the company’s enterprise risk management framework and insurance portfolio. The role ensures alignment between Operations,…
Added 19 hours ago
Director, Corporate Services and Finance
Elections Manitoba
Winnipeg, MB
We are seeking a detail-oriented and hands-on leader to join our Senior Leadership Team as the Director of Corporate Services and Finance. This is a unique and meaningful role for someone…
Added 20 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…creating a Scope of Work relevant to the event in conjunction with Director or Associate Director of Event Production. The Event Producer will create programs that meet the client’s needs…
Added 1 day ago
TU
Student Support Administrative Assistant
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports directly to the Undergraduate Program Manager with a dotted line to the Director, Administration, Finance and Operations.
Added 1 day ago
MH
Manager, Facility Management Contract
Mackenzie Health
Richmond Hill, ON
- $121,388 to $154,908 CAD / year
- Full-time
…operations, repair and maintenance of business systems and equipment, and operational direction to Plant Services staff as required. In collaboration with the Director, Facility Operations…
Added 1 day ago
OR
Area Manager - Alberta
OSL Retail Services Inc
Calgary, AB
- Other
Reporting to the Director of Client Services, the Area Manager will lead Team Leads and Field Sales Representatives, oversee daily operations and workforce coverage, and build a…
Added 1 day ago
GO
Director, Corporate Services and Finance
Government of Manitoba
Winnipeg, MB
- Full-time
We are seeking a detail-oriented and hands-on leader to join our Senior Leadership Team as the Director of Corporate Services and Finance. This is a unique and meaningful role for someone…
Added 1 day ago
MN
26-137 - Procurement Specialist
Metis Nation British Columbia
Surrey, BC
- Full-time
…non-standard conditions, and recommends a course of action to the Director, Financial…
Added 1 day ago
A
Commercial Counsel - SaaS & Technology Transactions
Absorb
Remote, Canada
- Full-time
- Remote
…makes this team such a great place to grow.” – Kim Jorgensen, Director – Financial…
Added 1 day ago
MN
26-137 - Procurement Specialist
Métis Nation British Columbia
Surrey, BC
- Full-time
…non-standard conditions, and recommends a course of action to the Director, Financial…
Added 1 day ago
UO
Student Support Administrative Assistant
University of British Columbia
Vancouver, BC · UBCV | Mathematics Building (MATH)
- $4,719 to $4,960 CAD / month
- Full-time
Reports directly to the Undergraduate Program Manager with a dotted line to the Director, Administration, Finance and Operations.
Added 1 day ago
UO
Clinical Research & Technical Coordinator, Clinical Neurosciences
University of Calgary
Calgary, AB
- Full-time
Under the direction of the Executive Director and Principal Investigator, the Clinical Research Coordinator utilizes knowledge of research methods in the detailed development, planning and…
Added 1 day ago
UO
ALS Clinical Research Coordinator, Clinical Neurosciences
University of Calgary
Calgary, AB
- Full-time
Collaboration and consultation with the Principal Investigator and Director Calgary Neuromuscular Clinical Trials Group in the development, planning and implementation of…
Added 1 day ago
UO
Executive Assistant, VP Finance
University of Calgary
Calgary, AB
- Full-time
This position reports to the Executive Director, Office of the Vice-President (Finance and Services) and provides direct executive administrative support to the members of the Finance &…
Added 1 day ago
T
Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
- Full-time
Reporting to the Senior Director of Operations; the Operations Manager is responsible to lead and manage all operations of their region. This includes health and safety, finances, contract…
Added 1 day ago
C
Director of Information Technology
CarltonOne
Markham, ON
- Full-time
CarltonOne is seeking a highly motivated Director, Information Technology to lead CarltonOne's global enterprise IT function, owning IT strategy, service management, governance, and…
Added 1 day ago
F
UX/UI Designer
FISPAN
Vancouver, BC
- Full-time
You’ll work independently while collaborating closely with the Creative Director and cross-functional teams to ensure your work aligns with FISPAN’s product, brand, and creative vision.
Added 1 day ago
A
Hotel Manager
AccorHotel
Vancouver, BC
- Full-time
Review operating statements with Finance and department heads, identifying trends and implementing corrective action.
Added 1 day ago
LD
Material & Price Estimator
Leonardo DRS
Bedford, QC
- Full-time
…development and manufacture of high reliability power conversion equipment for mission critical applications supporting all branches of the military in Canada, the US and many countries…
Added 1 day ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
The Director of Food & Beverage leads the dining and beverage experience across RED Mountain Resort and The Josie Hotel, from mountain dining and après-ski to upscale restaurant service,…
Added 1 day ago
EP
National Key Account Manager, Retail
Export Packers
Brampton, ON
- Full-time
Working closely with the Director, Key Accounts and senior customer contacts and internal cross-functional teams, develop and execute account strategies that drive sustainable growth and…
Added 1 day ago
HB
Director of Food & Beverage
Horseshoe Bay Resort
Rossland, BC
- Full-time
The Director of Food & Beverage leads the dining and beverage experience across RED Mountain Resort and The Josie Hotel, from mountain dining and après-ski to upscale restaurant service,…
Added 1 day ago
Supervisor, Design
National Research Council Canada
Ottawa, ON
…innovation, and motivation of staff. He/she will provide input to the director of production for HR, finance, and operations for short and long-term planning purposes. The position works…
Added 1 day ago
TL
Operations Manager
Toronto Lawyers Association
Toronto, ON
- Full-time
Reporting to the Executive Director, the Operations Manager manages routine operational decisions and translates organizational priorities into effective operating practices. This allows…

Texada Software

Director, Customer Success & Services

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 20, 2026

Original job description

Position	Director, Customer Success & Services
Location:	GTA
Reports to	COO

About Texada

Texada powers the world of equipment. Our purpose-built platform is the growth engine for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on a single cloud-native, API-first system. With Industrial CRM, Equipment-Aware Service Management, and Intelligent Rental Management - extended with mobile and AI applications - Texada gives equipment businesses the tools to grow with confidence. Learn more at www.TexadaSoftware.com.

The Role

We're hiring a Customer Success and Services Leader to own adoption and renewals across Texada's customer base, and coach our Professional Services Manager. You make sure customers get full value from Texada after go live, and that they renew with confidence.

This is a commercial and operational leadership role. You will be accountable for adoption against entitlements, renewal rate, and renewal forecast accuracy, and you will step personally into the renewal conversations that matter most. You will lead Customer Success directly (4 direct reports) and coach the Professional Services Manager, who owns consulting delivery and utilization. The PMO sits outside this team, and you will partner with it on handoffs to go live.

You report to the COO and partner closely with Sales, Product, Finance, and the PMO. The role will be leveled at Manager, Senior Manager or Director based on your experience and scope of prior leadership.

Work Location and Travel

Remote/hybrid, with minimal travel outside of occasional team or industry events.
Candidates should be authorized to work in Canada without restriction or sponsorship.

What Success Looks Like

Adoption: Usage against entitlements, measured as monthly active users relative to contracted licenses
Renewals: Renewal rate and forecast accuracy, including on-time renewals and forecast versus actual
Retention: Gross revenue retention, including churn, downsell, and uplift at renewal
Professional Services: Handoff quality and PS Manager growth, measured by customers reaching the adoption baseline at go live
Team: Team health, including goal attainment, engagement, and retention

Targets will be set with the COO.

What You'll Own

Adoption and Usage

Define the adoption standard for each lifecycle stage, starting from the baseline set before go live
Monitor usage against contracted entitlements, including MAU-based licensing, and act on both under and over-utilization
Turn low adoption into recovery plans before it becomes renewal risk

Renewals

Run a consistent renewal motion that begins at least 120 days before renewal, with a forecast leadership can rely on
Personally lead complex and strategic renewals within approved commercial guardrails
Own gross revenue retention at renewal, including churn and downsell prevention and pricing uplift

Professional Services Manager

Coach and develop the Professional Services Manager, who owns consulting delivery and consultant utilization
Partner with the PMO and Professional Services so customers move smoothly to go live
Create a clean handoff from Professional Services to Customer Success, with an adoption baseline set before go live

Leadership and Operating Rhythm

Lead, coach, and develop the Customer Success team, including hiring, performance, and career growth
Build the operating rhythm for adoption and renewals: metrics, renewal forecasting, playbooks, and tooling
Report adoption and renewal performance to the COO and executive team
Model calm, steady leadership in high-pressure customer situations

What We're Looking For

7+ years in B2B SaaS post-sale roles, including leadership of a Customer Success team
A track record of improving adoption and renewal rates across a meaningful recurring-revenue base
Hands-on experience leading renewals, pricing uplifts, and commercial negotiations with customer executives
Experience partnering with or coaching Professional Services leaders on implementation handoffs
Comfort using customer, product, and financial data to find risk, opportunity, and trends
Strong executive presence and communication with customers and peers

Nice to Have

Experience with equipment rental, dealership, construction, ERP, or other vertical B2B software
Familiarity with OEM dealer environments such as Caterpillar, Case New Holland, Bobcat, or Kubota
Experience with usage-based or MAU-based licensing
Experience supporting customers across multiple regions

Competencies

Executive Presence: You run the room, comfortable presenting to and being challenged by execs, and steady with customer executives in difficult renewal conversations
Operational Excellence: You bring accuracy, rigor, and structure to everything you do, and anticipate problems before they become issues
Systems Thinking: You understand how tools, data, and processes connect across the customer lifecycle
Communication & Collaboration: You build trust quickly and can influence without authority

Our Core Values

Purposeful, Passionate, and Proud: Making a difference for our industry, our customers, and each other.
Innovators & Learners: We try new things. As long as we're learning, we're succeeding.
Driven to Improve, Not to Be Perfect: “Most Improved” is our favorite award.
Delivering our Long-term Vision Today: A long-term vision, brought to life now.
PowerfulTogether: Different people, different cultures, stronger together.

Texada is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace in hiring and growth opportunities.

We are focused on building a diverse and inclusive workforce. If you're excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply. Texada fosters an inclusive and accessible environment - if you need assistance or accommodation during the recruitment process, contact us and we will work with you to support your request.

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More about this job

Responsibilities

The Director will lead the Customer Success team and oversee professional services to drive product adoption, renewal rates, and revenue retention. They are responsible for building operational rhythms, coaching team members, and managing strategic customer relationships.

Requirements

Candidates must have 7+ years of experience in B2B SaaS post-sale roles with a proven track record in leadership and commercial negotiations. Strong executive presence and the ability to leverage data to identify risks and opportunities are essential.

Skills

Customer Success
Professional Services
Renewal Management
SaaS
Team Leadership
Operational Leadership
Commercial Negotiation
Data Analysis
Strategic Planning
Executive Presence
Forecasting
Change Management
Relationship Management
Process Improvement
Consulting Delivery

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Professional Services
Renewal Rate
Revenue Retention
MAU
Cloud-native
API-first
Industrial CRM
Intelligent Rental Management
PMO
Operational Excellence
Systems Thinking
Forecasting
Commercial Guardrails
Churn Prevention
Upsell
Downsell
Executive Presence
Leadership
Coaching
Performance Management
Strategy
Data-driven
Implementation
Lifecycle Management
Equipment Dealership
Rental Business
Vertical Software

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