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Added 14 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 15 hours ago
E
Sales Consultant - Full Time - Village on the Ridge (RET)
Extendicare
Chatham-Kent, ON · RET - Village on the Ridge
- Full-time
As a Sales Consultant, you will manage relationships with our clients in a fast-paced environment. You are a proactive self-starter who can effectively multitask while identifying…
Added 20 hours ago
K
Senior Consultant, People & Change
KPMG
Ottawa, ON
- Full-time
Our People & Change Advisory practice are seeking a Senior Consultant to strengthen our Management Consulting practice in the Ottawa office. We are looking for a motivated professional like…
Added 20 hours ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
We're looking for a Senior Systems Analyst to join our team.
Added 23 hours ago
Actuarial Consultant - Alberta Auto Pricing
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Thunder Bay, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Senior Actuarial Consultant $120,000 - $145,000
Added 23 hours ago
Senior Consultant
Konrad
Toronto, ON
Konrad is looking for a Senior Consultant to join our Strategy team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, and guide clients through…
Added 23 hours ago
Manager
Konrad
Toronto, ON
…digital projects, from inception to completion. Working with senior leadership, you'll own client expectations, delivery quality and the full project lifecycle on digital and AI…
Added 1 day ago
Consultant
Konrad
Toronto, ON
Konrad is looking for a Consultant to join our Management Consulting team. You'll work with colleagues to deliver digital and AI projects, and guide clients through design thinking to…
Added 1 day ago
Associate Consultant
Konrad
Toronto, ON
As an Associate Consultant, you'll work across our Management Consulting, Project Management, Design and Technology teams, supporting senior team members while you build your experience.…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
KG
Principal Hydrogeologist
Kinross Gold Corporation
Toronto, ON
- Full-time
Founded in 1993, Kinross is a Canadian-based senior gold mining company with operations and projects in the United States, Brazil, Mauritania, Chile and Canada. Our focus on delivering…
Added 1 day ago
RB
Application Security Consultant - SCA (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
Write clean, maintainable code for data processing, manipulation, and analysis
Added 1 day ago
CM
Senior Tax Analyst
CIBC Mellon
Toronto, ON
- Contract
The Senior Tax Analyst, Financial Reporting and Tax will be responsible for the tax work required for clients and work closely with Fund Accounting, external tax advisors and auditors. This…
Added 1 day ago
D&
Project Management – Associate Consultant - Toronto, On
Dokainish & Company
Toronto, ON
- Full-time
As an Associate Consultant, you will work alongside senior consultants and project teams to support the planning, execution, and delivery of client engagements across a range of industries…
Added 1 day ago
AI
Principal Consultant – AWS Data Platforms & Agentic AI
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We are looking for a Principal Consultant – AWS Data Platforms & Agentic AI to provide technical leadership in architecting, building and scaling next-generation enterprise Data and Agentic…
Added 1 day ago
N
Senior Manager, Commercial Partnerships
Novisto
Toronto, ON
- Full-time
We are looking for a Senior Manager to scale Novisto’s partner-led growth across two categories within the Partnerships & Strategy team: channel partners (resellers and referral partners)…
Added 1 day ago
TM
FP&A Manager - 3 month Contract
The Mason Group - Strategic Search Partners
Mississauga, ON
- $45 to $50 CAD / hour
- Contract
…leadership in budgeting, forecasting, financial modelling, data analytics, and performance reporting to support strategic and operational…
Added 1 day ago
A
Intermediate Civil Designer / Technologist
Arcadis
Toronto, ON
- Full-time
…projects while mentoring junior staff and developing toward Senior Designer responsibilities. The successful candidate will serve as the lead designer within a project delivery cell, owning…
Added 1 day ago
D
Consultant - Insurance - Monitor Deloitte
Deloitte
Toronto, ON
- Full-time
As a Consultant, you are an integral part of the project team delivering on our clients’ initiatives in Strategy and Business Design. You will be required to interact on a daily basis with…
Added 1 day ago
D
Senior Consultant - Property & Casualty Insurance - Monitor Deloitte
Deloitte
Toronto, ON
- Full-time
As a Senior Consultant, you are an integral part of the project team delivering on our clients’ initiatives in Strategy and Business Design. You will be required to interact on a daily…
Added 1 day ago
D
Senior Consultant - Life & Health Insurance - Monitor Deloitte
Deloitte
Toronto, ON
- Full-time
As a Senior Consultant, you are an integral part of the project team delivering on our clients’ initiatives in Strategy and Business Design. You will be required to interact on a daily…
Added 1 day ago
C
Sr. Consultant, Business Systems Analysis
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Senior Consultant, Business Systems Analysis will be responsible for providing advice and consultation for business application developments to ensure…
Added 1 day ago
D
Learning and Development Consultant
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $50 to $63 CAD / hour
- Contract
Build the business case for learning development and define the rollout plan in collaboration with the business senior management and other partners

Texada Software

Director, Customer Success & Services

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 20, 2026

Original job description

Position	Director, Customer Success & Services
Location:	GTA
Reports to	COO

About Texada

Texada powers the world of equipment. Our purpose-built platform is the growth engine for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on a single cloud-native, API-first system. With Industrial CRM, Equipment-Aware Service Management, and Intelligent Rental Management - extended with mobile and AI applications - Texada gives equipment businesses the tools to grow with confidence. Learn more at www.TexadaSoftware.com.

The Role

We're hiring a Customer Success and Services Leader to own adoption and renewals across Texada's customer base, and coach our Professional Services Manager. You make sure customers get full value from Texada after go live, and that they renew with confidence.

This is a commercial and operational leadership role. You will be accountable for adoption against entitlements, renewal rate, and renewal forecast accuracy, and you will step personally into the renewal conversations that matter most. You will lead Customer Success directly (4 direct reports) and coach the Professional Services Manager, who owns consulting delivery and utilization. The PMO sits outside this team, and you will partner with it on handoffs to go live.

You report to the COO and partner closely with Sales, Product, Finance, and the PMO. The role will be leveled at Manager, Senior Manager or Director based on your experience and scope of prior leadership.

Work Location and Travel

Remote/hybrid, with minimal travel outside of occasional team or industry events.
Candidates should be authorized to work in Canada without restriction or sponsorship.

What Success Looks Like

Adoption: Usage against entitlements, measured as monthly active users relative to contracted licenses
Renewals: Renewal rate and forecast accuracy, including on-time renewals and forecast versus actual
Retention: Gross revenue retention, including churn, downsell, and uplift at renewal
Professional Services: Handoff quality and PS Manager growth, measured by customers reaching the adoption baseline at go live
Team: Team health, including goal attainment, engagement, and retention

Targets will be set with the COO.

What You'll Own

Adoption and Usage

Define the adoption standard for each lifecycle stage, starting from the baseline set before go live
Monitor usage against contracted entitlements, including MAU-based licensing, and act on both under and over-utilization
Turn low adoption into recovery plans before it becomes renewal risk

Renewals

Run a consistent renewal motion that begins at least 120 days before renewal, with a forecast leadership can rely on
Personally lead complex and strategic renewals within approved commercial guardrails
Own gross revenue retention at renewal, including churn and downsell prevention and pricing uplift

Professional Services Manager

Coach and develop the Professional Services Manager, who owns consulting delivery and consultant utilization
Partner with the PMO and Professional Services so customers move smoothly to go live
Create a clean handoff from Professional Services to Customer Success, with an adoption baseline set before go live

Leadership and Operating Rhythm

Lead, coach, and develop the Customer Success team, including hiring, performance, and career growth
Build the operating rhythm for adoption and renewals: metrics, renewal forecasting, playbooks, and tooling
Report adoption and renewal performance to the COO and executive team
Model calm, steady leadership in high-pressure customer situations

What We're Looking For

7+ years in B2B SaaS post-sale roles, including leadership of a Customer Success team
A track record of improving adoption and renewal rates across a meaningful recurring-revenue base
Hands-on experience leading renewals, pricing uplifts, and commercial negotiations with customer executives
Experience partnering with or coaching Professional Services leaders on implementation handoffs
Comfort using customer, product, and financial data to find risk, opportunity, and trends
Strong executive presence and communication with customers and peers

Nice to Have

Experience with equipment rental, dealership, construction, ERP, or other vertical B2B software
Familiarity with OEM dealer environments such as Caterpillar, Case New Holland, Bobcat, or Kubota
Experience with usage-based or MAU-based licensing
Experience supporting customers across multiple regions

Competencies

Executive Presence: You run the room, comfortable presenting to and being challenged by execs, and steady with customer executives in difficult renewal conversations
Operational Excellence: You bring accuracy, rigor, and structure to everything you do, and anticipate problems before they become issues
Systems Thinking: You understand how tools, data, and processes connect across the customer lifecycle
Communication & Collaboration: You build trust quickly and can influence without authority

Our Core Values

Purposeful, Passionate, and Proud: Making a difference for our industry, our customers, and each other.
Innovators & Learners: We try new things. As long as we're learning, we're succeeding.
Driven to Improve, Not to Be Perfect: “Most Improved” is our favorite award.
Delivering our Long-term Vision Today: A long-term vision, brought to life now.
PowerfulTogether: Different people, different cultures, stronger together.

Texada is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace in hiring and growth opportunities.

We are focused on building a diverse and inclusive workforce. If you're excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply. Texada fosters an inclusive and accessible environment - if you need assistance or accommodation during the recruitment process, contact us and we will work with you to support your request.

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More about this job

Responsibilities

The Director will lead the Customer Success team and oversee professional services to drive product adoption, renewal rates, and revenue retention. They are responsible for building operational rhythms, coaching team members, and managing strategic customer relationships.

Requirements

Candidates must have 7+ years of experience in B2B SaaS post-sale roles with a proven track record in leadership and commercial negotiations. Strong executive presence and the ability to leverage data to identify risks and opportunities are essential.

Skills

Customer Success
Professional Services
Renewal Management
SaaS
Team Leadership
Operational Leadership
Commercial Negotiation
Data Analysis
Strategic Planning
Executive Presence
Forecasting
Change Management
Relationship Management
Process Improvement
Consulting Delivery

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Professional Services
Renewal Rate
Revenue Retention
MAU
Cloud-native
API-first
Industrial CRM
Intelligent Rental Management
PMO
Operational Excellence
Systems Thinking
Forecasting
Commercial Guardrails
Churn Prevention
Upsell
Downsell
Executive Presence
Leadership
Coaching
Performance Management
Strategy
Data-driven
Implementation
Lifecycle Management
Equipment Dealership
Rental Business
Vertical Software

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