Customer Solutions

Company Description

We are fully managed logistics company that provide transportation, logistics and warehousing solutions.

Job Description

We are seeking a highly motivated, passionate, enthusiastic customer service professional to join our team in North York / Woodbridge in the position of Customer Solutions. You should possess excellent English verbal and written communication skills. This is a full-time position, Monday-Friday 8:00 am to 5 pm. This position is office-based only. If you're a high-energy individual with a strong work ethic, we want to hear from you!

Key Accountabilities

• Building a positive relationship with customers
• Serving our customers and managing customer expectations in the most efficient and courteous manner; on the phone, by email as well as in-person
• Schedule delivery and pick-up appointments
• Monitor service and commitments
• Track and trace orders and update TMS and customers
• Monitor on-time delivery appointments and communicate with shippers and consignees for late arrivals.
• Create and maintain customer satisfaction survey
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
• Upselling and inside sales calls
• Other tasks and projects as assigned

Qualifications

• Fluent in English (Writing / Reading)
• Must have a minimum of 2 years experience in the Logistics/Transportation Industry.
• Ability to provide exceptional customer service to internal and external customers
• Excellent communication and interpersonal skills
• Strong telephone skills and etiquette and exceptional customer service skills
• Efficient computer skills in MS Office Word, Excel, Outlook and Gmail.
• Attention to detail and accuracy with data collection and order entry

Additional Information

We are family oriented company that are growing 3x every year. We are looking for talented individuals that are looking to grow their carriers.